10to8 Appointment Scheduling Software vs Chili Piper

Likelihood to Recommend

I personally have found the tool to be were very well-suited for many applications within academia, and obviously it can be used in any situation where the scheduling of clients is important. There are some tools and features within 10to8 that I personally do not utilize, such as collecting payments for services, but they appear to be a useful tool and feature for businesses that may need to utilize the service. In my particular experience, we utilize the tool to reach out to approximately 90 to 120 students on a monthly basis. The students are encouraged through emails and other course announcements to book an appointment with me. The tool will sync with my personal calendars so that there is never a conflict in scheduling and students are able to add themselves to my calendar and book an appointment on autopilot. The tool also sends them an email and text notifications with reminders of the times that I have set up. One thing that I've come to rely on is that many of the tools are set it and forget it, meaning it runs by itself in the background, does its job, and I seldom have to worry about the functionality.

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Verified User

Team Lead in Other

Education Management Company, 501-1000 employees

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Sales have had the best results so far with utilizing the system to support both internal and external calendaring of demonstrations. It has been reasonably well-adapted and utilized. Other teams that use it less frequently are not utilizing or adopting it as quickly as we would like. Overall the system has been effective.

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Jon S

Salesmanager

WEAVE CommunicationsComputer Software, 501-1000 employees

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Pros

For startups on a low budget, it offers a free plan that allows you one or two integrations.
You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.

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Ayo Bamgbose, Assoc CIPD, MSc

Online digital business coach

Self-employedE-Learning, 1-10 employees

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Integrated with Gmail, Salesforce, FrontSpin
Can easily sent an invite while on a call through anyone of our tools
Can send hyperlinked times and a calendar link so prospects can quickly select a time that works best for everyone
Event reminders for when a prospect hasn't accepted an invite or for a meeting that was scheduled a way out.

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Verified User

Representative in Sales

Information Services Company, 201-500 employees

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Cons

I would love to have this software connect to a client notes history, where I can keep visit notes with clients all under their appointment times.

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TIFFANY DALTON

OWNER

Paradigm Health Solutions, LLCHealth, Wellness and Fitness, 1-10 employees

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With the customization being are a really nice feature, we do wish it was easier to add fields and not have required fields.
Sometimes we see that the calendar syncing is not always accurate.
I would wish it would allow me to set up more customizable time slots where only certain things can be scheduled.

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Verified User

Account Manager in Customer Service

Telecommunications Company, 501-1000 employees

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Usability

10to8 Appointment Scheduling Software 9.0

Based on 2 answers

The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app

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Ayo Bamgbose, Assoc CIPD, MSc

Online digital business coach

Self-employedE-Learning, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

10to8 Appointment Scheduling Software 9.0

Based on 6 answers

I've only had to reach out to customer service twice, but both times the people that I spoke to were quick to respond, knew what they were talking about and were able to walk me through fixing the issues.

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Eva Sawyer

Tarot Consultant

Tucumcari TarotRetail, 1-10 employees

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Chili Piper 8.3

Based on 8 answers

Support was very responsive during our integration phase, and after that too.
They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.

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Sasha Galkova

Sales Operations Administrator

ChatmeterMarketing & Advertising, 51-200 employees

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Alternatives Considered

I have used the WriteUpp service which has an online booking component but switched to 10to8. While WriteUpp provides an excellent service with a wide range of features, a lot of what it offers I don't need as a sole practitioner. It was effective though. I received bookings and payments through WriteUpp and it was generally an attractive booking system for clients.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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The end result was more in line with what we were looking for. Our main objective was to allow people to go to the website and explore our content, and then easily schedule a demo without having to wait for someone to call them and set something up. Chili Piper created the least amount of resistance to get this outcome.

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Verified User

Account Manager in Sales

Computer Software Company, 51-200 employees

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Return on Investment

Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!

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Tanya Fox

Podcaster, Crafter, Collaborator

Fox Talks BusinessOnline Media, 1-10 employees

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Increased efficiency. Much less time spent trying to line up availability etc. No more back and forth email chains trying to find times to meet.
Increased transparency. All meetings and Chili Piper events are logged directly in Salesforce for us.
Automated rules and logic that sends reminders, emails, etc. that allows for increased communication and decreased no show rates.

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Verified User

Project Manager in Information Technology

Education Management Company, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$0

10to8 Appointment Scheduling Software Editions & Modules

Edition

Free Forever	$0¹
Basic	$12¹
Grow	$25²
Bigger Business	$50³
Bespoke	Bespoke⁴

pcm (100 appts + 2 logins)
pcm (300 appts + 3 logins)
pcm (600 appts + 6 logins)
Bespoke

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Chili Piper Editions & Modules

Edition

Chili Piper Scheduling	$25¹
Chili Piper Concierge	$200²
Chili Piper Concierge Live	$350²
Chili Piper Events User	$40³
Chili Piper Events Manager	$500⁴

per user per month
flat per month
per user per month
flat per month

Additional Pricing Details

Onboarding and Support are included at no additional charge.

10to8 Appointment Scheduling Software vs Chili Piper