10to8 Appointment Scheduling Software vs Chili Piper

Likelihood to Recommend

10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.

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Temitope Esuola

Customer Service Team Manager

TalkTalkInformation Technology and Services, 10,001+ employees

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Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:

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Verified User

Employee in Sales

Marketing & Advertising Company, 201-500 employees

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Pros

For startups on a low budget, it offers a free plan that allows you one or two integrations.
You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.

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Ayo Bamgbose, Assoc CIPD, MSc

Online digital business coach

Self-employedE-Learning, 1-10 employees

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Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
Meeting Buffer functionality assures that AEs won't be booked back-to back.
I can send the link to each of my meeting templates for different prospects

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Kathryn Penner

Sales Development Representative

SendosoComputer Software, 201-500 employees

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Cons

The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
Expanding the messaging options and being able to send emails to clients and use templates would be helpful.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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They are continually improving their offering and we've seen great leaps over the past 2 years.
Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
Faster load times, but we can’t complain too much!

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Jonathan Jerozal

Sales Development Representative

SendosoInformation Technology & Services, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$0

Starting Price

$0 pcm (100 appts + 2 logins)

10to8 Appointment Scheduling Software Editions & Modules

Edition

Free Forever	$0¹
Basic	$12¹
Grow	$25²
Bigger Business	$50³
Bespoke	Bespoke⁴

pcm (100 appts + 2 logins)
pcm (300 appts + 3 logins)
pcm (600 appts + 6 logins)
Bespoke

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$15 per user, per month

Chili Piper Editions & Modules

Edition

Spicy	$15¹
Hot	$25¹
Concierge	$200²
Concierge Live	$350²

per user, per month
flat per month

Additional Pricing Details

Onboarding and Support are included at no additional charge.

Usability

10to8 Appointment Scheduling Software 10.0

Based on 4 answers

The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app

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Ayo Bamgbose, Assoc CIPD, MSc

Online digital business coach

Self-employedE-Learning, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

10to8 Appointment Scheduling Software 9.4

Based on 10 answers

The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.

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Verified User

Team Lead in Other

Education Management Company, 501-1000 employees

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Chili Piper 8.2

Based on 16 answers

Support was very responsive during our integration phase, and after that too.
They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.

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Sasha Galkova

Sales Operations Administrator

ChatmeterMarketing & Advertising, 51-200 employees

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Alternatives Considered

We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.

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Sara M. Kelley, Esq.

Associate Attorney (Legal Engineer)

Sibus Law Group, APCLegal Services, 1-10 employees

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Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.

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Daniel McHugh

Market Manager: Strategic Partners & Performance Based Partnerships

ABILITY NetworkHospital & Health Care, 1001-5000 employees

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Return on Investment

Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!

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Tanya Fox

Podcaster, Crafter, Collaborator

Fox Talks BusinessOnline Media, 1-10 employees

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More demos held by simplifying the scheduling process. More demos = more opportunities
Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
Integration with Salesforce.com saved our reps time because they didn't have to log activities manually

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Verified User

Account Manager in Sales

Computer Software Company, 51-200 employees

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10to8 Appointment Scheduling Software vs Chili Piper