10ZiG Technology vs. LogMeIn Rescue

10Zig is well suited anywhere you would need multiple computer access within the same business without having PCs set up at each station. This is not just well suited for a business but for places like schools hospitals, etc. The virtual system replaces PCs which may have other features a user might want such as a disk drive.

Incentivized

Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.

Incentivized

• It has a much faster boot-up speed.
• User-friendly.
• Less to go wrong since it has no moving parts like a PC.
• Easy to set up, use, and update.

Incentivized

• LogMeIn Rescue does a great job of allowing access to our clients computer screens.
• LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians.
• LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports.
• LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs.

Incentivized

• I have not had any issues. 10ZiG works as it should and does what it says it does.
• I don't see any areas that need improvement.
• It does what it does well.

Incentivized

• one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
• more documentation for apple users
• never could record a session, all the time was a permissions issue, don't know how to do it

Incentivized

It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing

Incentivized

I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner.

Incentivized

Log me in has never failed me

Incentivized

no complaints

Incentivized

In my experience the support for 10ZiG is has been really impressive. I have not had any major issues but any minor issues I have had about it were quickly resolved with their customer service. Any questions I have had were also quickly answered by either their customer care or by reviewing their online website.

Incentivized

I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console

Incentivized

Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.

Incentivized

The VMware has more issues as far as crashing due to overuse and other seemingly unknown issues. There is a lot more stability with the 10Zig. The Dell was slower as well as being less user-friendly and much harder to set up, use and upgrade. 10ZiG has had a lot fewer glitches thane either of the others I have tried.

Incentivized

Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.

Incentivized

it's perfect

Incentivized

• Having 10ZiG units is less expensive than PCs.
• Has increased productivity due to speed increased over PCs.
• Power consumption is less for the 10ZiG.

Incentivized

• It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
• Increase FCR "First Call Resolution" if you have this within your SLA
• Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.

Incentivized