42 Ratings
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Score 9.3 out of 100
17 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    8.2

    Cognito Forms

    82%
    Cognito Forms ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Themes

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Survey Content

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    9.6

    Cognito Forms

    96%
    Cognito Forms ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Question design help

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Multiple question types

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Survey Logic

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    9.8

    Cognito Forms

    98%
    Cognito Forms ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    9.8
    98%
    3 Ratings

    Survey Reporting & Analytics

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    9.0

    Cognito Forms

    90%
    Cognito Forms ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Data export

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Standard reports

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Custom reports

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Analytics

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Survey Administration & Security

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    9.0

    Cognito Forms

    90%
    Cognito Forms ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Compliance

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Survey Distribution

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    9.5

    Cognito Forms

    95%
    Cognito Forms ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Attribute Ratings

    • Cognito Forms is rated higher in 2 areas: Usability, Support Rating
    • 123FormBuilder (formerly 123ContactForm) and Cognito Forms are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    123FormBuilder (formerly 123ContactForm)

    90%
    8 Ratings
    9.0

    Cognito Forms

    90%
    5 Ratings

    Likelihood to Renew

    6.0

    123FormBuilder (formerly 123ContactForm)

    60%
    4 Ratings

    Cognito Forms

    N/A
    0 Ratings

    Usability

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    1 Rating
    8.9

    Cognito Forms

    89%
    3 Ratings

    Availability

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    2 Ratings

    Cognito Forms

    N/A
    0 Ratings

    Performance

    9.0

    123FormBuilder (formerly 123ContactForm)

    90%
    2 Ratings

    Cognito Forms

    N/A
    0 Ratings

    Support Rating

    7.0

    123FormBuilder (formerly 123ContactForm)

    70%
    2 Ratings
    9.0

    Cognito Forms

    90%
    3 Ratings

    Online Training

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    1 Rating

    Cognito Forms

    N/A
    0 Ratings

    Implementation Rating

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    2 Ratings

    Cognito Forms

    N/A
    0 Ratings

    Product Scalability

    7.0

    123FormBuilder (formerly 123ContactForm)

    70%
    1 Rating

    Cognito Forms

    N/A
    0 Ratings

    Likelihood to Recommend

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
    Katie Bindert | TrustRadius Reviewer

    Cognito Forms

    It's excellent for small sets of forms, from simple to highly complex It's not good at scale. With over 170 forms now, we desperately need some way to manage and maintain shared content once Cognito does not help. Their approach is that you can copy a working form (great) and modify it to create the next one. That's how we've got so many forms...
    James de Raeve | TrustRadius Reviewer

    Pros

    123FormBuilder (formerly 123ContactForm)

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
    Brad Price | TrustRadius Reviewer

    Cognito Forms

    • Cost effective.
    • Easy to use.
    • Safe.
    • Automates data collection.
    Willem Smit | TrustRadius Reviewer

    Cons

    123FormBuilder (formerly 123ContactForm)

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets
    Prasar Sharma | TrustRadius Reviewer

    Cognito Forms

    • I am happy with Cognito Forms. I have not found any issues.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    123FormBuilder (formerly 123ContactForm)

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $14.95 per month

    123FormBuilder (formerly 123ContactForm) Editions & Modules

    Edition
    BasicFree
    Gold$192
    Platinum$393
    Corporate$79/month4
    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually
    Additional Pricing Details

    Cognito Forms

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cognito Forms Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 6.0
    Based on 4 answers
    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Justin Kofron | TrustRadius Reviewer

    Cognito Forms

    No score
    No answers yet
    No answers on this topic

    Usability

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 1 answer
    Easy to install and quickly explain to others how to use
    Justin Kofron | TrustRadius Reviewer

    Cognito Forms

    Cognito Forms 8.9
    Based on 3 answers
    Non calculated fields are easy to use. Calculations can be a nightmare to get working due to complex and unintuitive syntax, as a non-programmer
    Russell Barnett, EA, CTS | TrustRadius Reviewer

    Reliability and Availability

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 2 answers
    I did not encounter any blackout issues
    Justin Kofron | TrustRadius Reviewer

    Cognito Forms

    No score
    No answers yet
    No answers on this topic

    Performance

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 9.0
    Based on 2 answers
    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Justin Kofron | TrustRadius Reviewer

    Cognito Forms

    No score
    No answers yet
    No answers on this topic

    Support Rating

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 7.0
    Based on 2 answers
    Very neutral, did not have to use support a lot
    Justin Kofron | TrustRadius Reviewer

    Cognito Forms

    Cognito Forms 9.0
    Based on 3 answers
    quick and knowledgable
    James de Raeve | TrustRadius Reviewer

    Online Training

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 1 answer
    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Justin Kofron | TrustRadius Reviewer

    Cognito Forms

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 2 answers
    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Justin Kofron | TrustRadius Reviewer

    Cognito Forms

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    123FormBuilder (formerly 123ContactForm)

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Anonymous | TrustRadius Reviewer

    Cognito Forms

    I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
    Brett Horton | TrustRadius Reviewer

    Scalability

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 7.0
    Based on 1 answer
    It was easy to install and I believe that would make it easy to use across several websites
    Justin Kofron | TrustRadius Reviewer

    Cognito Forms

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    123FormBuilder (formerly 123ContactForm)

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Brendan Farrugia | TrustRadius Reviewer

    Cognito Forms

    • Safe us a lot of time doing client onboarding.
    • Use it for data collection for business plan info collection.
    Willem Smit | TrustRadius Reviewer

    Screenshots

    Cognito Forms

    Add comparison