38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.6 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price | TrustRadius Reviewer

Cognito Forms

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Survey templates
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Themes
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5

Survey Content

123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.0
Question design help
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Cognito Forms
8.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Cognito Forms
8.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Response tracking
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Data export
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Standard reports
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Custom reports
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Analytics
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.0
Access controls
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.0
Compliance
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Cognito Forms
9.5

Pros

123FormBuilder (formerly 123ContactForm)

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma | TrustRadius Reviewer

Cognito Forms

  • Effective data management.
  • Extensive user accessibility in & out of house.
Brett Horton | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. | TrustRadius Reviewer

Cognito Forms

  • I am happy with Cognito Forms. I have not found any issues.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

Cognito Forms

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

Cognito Forms

No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

Cognito Forms

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

Cognito Forms

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

Cognito Forms

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

Cognito Forms

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

Cognito Forms

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

Cognito Forms

I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
Brett Horton | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

Cognito Forms

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

Cognito Forms

  • A simplified process
  • Everything in one place
  • All associates using the same system.
Anonymous | TrustRadius Reviewer

Screenshots

Cognito Forms

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cognito Forms Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
8.0
Cognito Forms
9.5

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
Cognito Forms

Usability

123FormBuilder (formerly 123ContactForm)
8.0
Cognito Forms

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
Cognito Forms

Performance

123FormBuilder (formerly 123ContactForm)
9.0
Cognito Forms

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
Cognito Forms

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
Cognito Forms

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
Cognito Forms

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
Cognito Forms

Add comparison