What users are saying about

123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Hotjar

104 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.
Prasar Sharma profile photo

Hotjar

Hotjar is a great, inexpensive tool with a multitude of benefits for website managers. I highly recommend Hotjar to anyone looking for user data on their website, or trying to understand how user-friendly their current interface is. Overall, I've been using Hotjar for 3 years, and it has helped frame many user experience or website improvement discussions.
Sasha Fritzel profile photo

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available
  • Hotjar is a very "visual" application. This made it easy to show our data to other colleagues in order to discuss the future of the website.
  • The application makes you see the website through the eyes of an unknowing consumer. This souds a bit cheeky, but it's easy to make false assumptions about a project you have been working on for a long time.
  • The 'heatmap' really shows what's important on your website and what needs improvement. For example we had a large front page but we noticed people stopped scrolling after a while. We decided to make the page smaller in order to make the page load faster.
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Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo
  • I don't use all of Hotjar's features. We stick to more of the main big few. I know Hotjar has corner pops of employees with advice and tips to help you through the process and to use more features. They also send emails about features to help, however I never dove into either too deep. So I can't even say they should do a better job seeking the other features because they do (it seems) but currently I guess I don't see the time to learn/value returned benefit on my end yet.
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
Hotjar5.1
Based on 2 answers
For what it costs (at least as of now!) it's too good a bargain to pass up as long as you are dedicated to using Hotjar even infrequently for finding opportunities for improvement on your site.
No photo available

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
Hotjar7.0
Based on 2 answers
It has never taken me more than a few seconds to figure out how to do what I want to do. I hope the Hotjar team remains committed to keeping the software intuitive to use as they continue to add more capabilities!
No photo available

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
Hotjar offers a much more comprehensive service and more tools for a lower value than Crazy Egg. We've also found that there intuitive and easy to use interface makes the software a much more attractive option for us as it's something anyone within the organization can begun using and have a basic understanding of
Christine Austin profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • Better performing websites. Lower bounce rates, increased time on site, etc.
  • Saved money by requiring less dev cycles. In other words, the context creates less guesswork, meaning we more often get design right the first time.
  • Lower cost per conversion in AdWords and other paid channels.
Austin Schmidt profile photo

Screenshots

Hotjar

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Hotjar

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Hotjar Editions & Modules
Hotjar
Edition
Basic
$01
Pro
$292
Business
$893
1. 2k pageviews per day
2. per month; 10k pageviews per day
3. per month; 20k pageviews per day
Additional Pricing Details