123FormBuilder (formerly 123ContactForm) vs Usabilla

123FormBuilder (formerly 123ContactForm)

123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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Usabilla

Usabilla is great for a site that gets a lot of traffic. Very few people submit feedback when asked (passive and active), so before getting this tool, be sure to measure site traffic and decide if this tool is worth the investment. I would recommend this tool for any site that is ecommerce, simply for a post-purchase survey as soon as a purchase is complete (rather than waiting to send an email).

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Verified User

Analyst in Marketing

Utilities Company, 5001-10,000 employees

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Feature Rating Comparison

123FormBuilder (formerly 123ContactForm)

—

Usabilla

8.7

Survey templates

—

9.0

Themes

—

8.0

Custom logo/branding

—

9.0

123FormBuilder (formerly 123ContactForm)

—

Usabilla

7.0

Changes to live survey

—

9.0

Question design help

—

6.0

Multiple question types

—

6.0

123FormBuilder (formerly 123ContactForm)

—

Usabilla

5.0

Survey logic flexibility

—

5.0

123FormBuilder (formerly 123ContactForm)

—

Usabilla

9.5

Response tracking

—

10.0

Data export

—

10.0

Standard reports

—

10.0

Analytics

—

8.0

123FormBuilder (formerly 123ContactForm)

—

Usabilla

9.5

Access controls

—

9.0

Compliance

—

10.0

Pros

Easy installation.
Easy to make changes and easy to user interface.
Great integrations.

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 7 answers on this topic

Reporting - well designed, clear to all users regardless of level of knowledge.
Two options for feedback - passive and active (pop-ups).
Clean UI & easy to use platform.

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Verified User

Analyst in Marketing

Utilities Company, 5001-10,000 employees

View all 1 answers on this topic

Cons

Design elements can be too simple.
CRM features

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 7 answers on this topic

It'd be nice to be able to customize the passive feedback questionnaires more.
It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.
Provide more styling options for the passive feedback button - very limited in size/shape.

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Verified User

Analyst in Marketing

Utilities Company, 5001-10,000 employees

View all 1 answers on this topic

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0

Based on 4 answers

I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 4 answers on this topic

No score

No answers yet

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Usability

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

I did not encounter any blackout issues

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Performance

123FormBuilder (formerly 123ContactForm)9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Support

123FormBuilder (formerly 123ContactForm)7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

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Online Training

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Implementation

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

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Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 7 answers on this topic

No answers on this topic

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Scalability

123FormBuilder (formerly 123ContactForm)7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Return on Investment

Easy to install and track conversions, which has helped prove conversions to clients.
Less development expenses.

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 7 answers on this topic

Positive - gave us more insight into our user's journey post purchase.
Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
Positive - gave us numbers to show to leadership that quantified the digital customer experience.

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Verified User

Analyst in Marketing

Utilities Company, 5001-10,000 employees

View all 1 answers on this topic

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)

Edition

Basic

Free

Gold

$192

Platinum

$393

Corporate

$79/month4

2. per Month; or $190 per Year

3. per Month; or $390 per Year

4. billed annually

Additional Pricing Details

—

Usabilla

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Usabilla Editions & Modules

Usabilla

—

Additional Pricing Details

—

123FormBuilder (formerly 123ContactForm) vs Usabilla

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

Usabilla

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Analytics

Access controls

Compliance

Pros

Cons

Likelihood to Renew

Usability

Reliability and Availability

Performance

Support

Online Training

Implementation

Alternatives Considered

Scalability

Return on Investment

Screenshots

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition

Additional Pricing Details

Usabilla

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Usabilla Editions & Modules

Additional Pricing Details

Rating Summary