What users are saying about
12mass vs ZoomSphere
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 1 out of 100
Based on 6 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
Likelihood to Recommend
12mass
The only problem with 12mass may be that it might come accross as spam. Personally, for every 100+ sincere responses that I get, I'm hit by 1 or 2 responses that ask me to stop spamming.The beauty is that if you're paying attention to your dashboard, you see when these things happen, and you can reply yourself to assure the customer that there is a real live human typing out the characters they are reading. I would advise that the person given the 12mass account to handle should be someone who can exercise caution. It is a great tool to leverage on, provided you put thought and effort into your 'canned' responses that are actually useful instead of just blatant advertising/spamming. The latter would not be optimal for you.

Verified User
Account Manager in Marketing
Medical Devices Company, 11-50 employeesZoomSphere
ZoomSphere is well suited if you are a new entrepreneur and need to reach out to your audience. It's an excellent service that could help your business prosper tremendously. It seamlessly incorporates social media and email marketing. However, there are not many free trial offers, especially if you're just starting out and need something to get started.

Verified User
Professional in Other
Hospital & Health Care Company, 11-50 employeesFeature Rating Comparison
Listening/monitoring
12mass
—
ZoomSphere
7.7
Boolean keyword searches
12mass
—
ZoomSphere
9.0
Filtering out noise/spam
12mass
—
ZoomSphere
7.0
Broad channel coverage
12mass
—
ZoomSphere
7.0
Publishing
12mass
—
ZoomSphere
8.0
Content planning and scheduling
12mass
—
ZoomSphere
8.0
Audience targeting
12mass
—
ZoomSphere
8.0
Workflow management
12mass
—
ZoomSphere
8.0
Engagement
12mass
—
ZoomSphere
8.3
Automated routing and prioritization
12mass
—
ZoomSphere
8.0
Customer interaction histories
12mass
—
ZoomSphere
8.0
Bulk actions
12mass
—
ZoomSphere
9.0
Marketing
12mass
—
ZoomSphere
8.0
Content marketing
12mass
—
ZoomSphere
8.0
Channel coverage/integration
12mass
—
ZoomSphere
7.7
12mass
—
ZoomSphere
8.0
12mass
—
ZoomSphere
8.0
12mass
—
ZoomSphere
8.0
Google+
12mass
—
ZoomSphere
6.0
12mass
—
ZoomSphere
8.0
YouTube
12mass
—
ZoomSphere
8.0
Reporting/analytics
12mass
—
ZoomSphere
9.0
Campaign success analytics
12mass
—
ZoomSphere
9.0
Real-time tracking
12mass
—
ZoomSphere
9.0
Competitor analysis
12mass
—
ZoomSphere
9.0
Account management
12mass
—
ZoomSphere
9.0
Role-based user permissions & privileges
12mass
—
ZoomSphere
9.0
Mobile access
12mass
—
ZoomSphere
9.0
Pros
12mass
- The smart clustering works wonder and will help you loads in managing a huge number of mentions everyday or reaching out to people who might be interested in your product. The tool cleverly groups similar tweets together even though they don't match word by word. It saves me time everyday responding to tweets with similar content. The nice thing about it is you can customize your responses so you don't sound like a machine, thus the personal touch is still there.
- 12mass is the only tool that allows you to measure your responses against stipulated metrics like engagement rate, click-through rate and so on, so you know which responses are best welcome by the audience
- The system gets smarter as you use it, which speeds up the conversations even further.

Verified User
Employee in Marketing
Internet Company, 11-50 employeesZoomSphere
- Manages all social media at once.
- Seamless tool to organize your business.

Verified User
Professional in Other
Hospital & Health Care Company, 11-50 employeesCons
12mass
- Should add a Facebook private messages option.
- If my brand wasn't mentioned so much I don't think I would need to use it.
- Sometimes the site is slow.

Verified User
Account Manager in Social Media
Marketing and Advertising Company, 11-50 employeesZoomSphere
- Facebook analytics could use some improvement.
- Email marketing could use some improvement.

Verified User
Professional in Other
Hospital & Health Care Company, 11-50 employeesLikelihood to Renew
12mass
12mass 8.2
Based on 3 answers
In addition to what I've said, maybe its personal, but I don't waste time on a new product if I find something that works. If I hear of anything better (maybe on TrustRadius!) then we'll see. But for now, if it ain't broke don't fix it. My efforts could be much better used elsewhere.

Verified User
Account Manager in Marketing
Medical Devices Company, 11-50 employeesZoomSphere
No score
No answers yet
No answers on this topic
Usability
12mass
12mass 8.2
Based on 2 answers
It's easy to use, after a while you'll get used to it and find it easy to navigate

Verified User
Employee in Marketing
Internet Company, 11-50 employeesZoomSphere
No score
No answers yet
No answers on this topic
Support Rating
12mass
12mass 8.2
Based on 2 answers
helped me every time

Verified User
Account Manager in Social Media
Marketing and Advertising Company, 11-50 employeesZoomSphere
No score
No answers yet
No answers on this topic
Implementation Rating
12mass
12mass 8.2
Based on 1 answer
see the tutorials on you tube. that helps

Verified User
Account Manager in Social Media
Marketing and Advertising Company, 11-50 employeesZoomSphere
No score
No answers yet
No answers on this topic
Alternatives Considered
12mass
We selected 12mass because they responsed to our queries readily, and understood our concerns. The CEO (Agmon) doesn't waste time or effort, and got down to the brass tacks during our discussions. Even today, if there is an issue, the team is quick and reliable in responding

Verified User
Account Manager in Marketing
Medical Devices Company, 11-50 employeesZoomSphere
GoToMeeting is more for helping you collaborate face-to-face or through a virtual assistant. Whereas ZoomSphere is more like a publishing/managing company. ZoomSphere is excellent when it comes to growing your business. It helps you do the marketing seamlessly. Plus you could schedule your post to post on your favorite platforms without having to spend so much time.

Verified User
Professional in Other
Hospital & Health Care Company, 11-50 employeesReturn on Investment
12mass
- Better customer service and more interactions on twitter for sure! I've seen a huge jump in the interactions since I started using the product. Also, I've established a lot of connections with influencers by asking meaningful questions.
- It definitely saves time, I don't think you can ever engage with that many people manually.
- More people are trying our products as we find a fit between their needs and our offerings through engaging with them on Twitter.

Verified User
Employee in Marketing
Internet Company, 11-50 employeesZoomSphere
- You can bulk manage your contacts.
- Able to publish seamlessly.

Verified User
Professional in Other
Hospital & Health Care Company, 11-50 employeesScreenshots
12mass
—Pricing Details
12mass
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—ZoomSphere
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No