12mass is a Social Conversation tool enabling brands to engage with a large audience on Twitter and Facebook without compromising the personal touch. Its clustering tool makes search easier and the Multivariable testing allows for optimization of the responses.
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12mass
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12mass
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Community Pulse
12mass
Considered Both Products
12mass
Verified User
Employee
Chose 12mass
Hootsuite is great in managing multiple platforms but it's not exactly a conversation tool. I would say Hootsuite for management, 12mass for engagement.
Verified User
Account Manager
Chose 12mass
I used a variety, Hootsuite, Sprout social, Tweetdeck. and many more.
Verified User
Account Manager
Chose 12mass
We selected 12mass because they responsed to our queries readily, and understood our concerns. The CEO (Agmon) doesn't waste time or effort, and got down to the brass tacks during our discussions. Even today, if there is an issue, the team is quick and reliable in responding.