What users are saying about
8 Ratings
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Top Rated
67 Ratings
8 Ratings
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Score 8.8 out of 100

Creatio

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Top Rated
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Sales Force Automation

    9.5

    17hats

    95%

    Creatio

    Feature Set Not Supported
    N/A
    17hats ranks higher in 6/6 features

    Customer data management / contact management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    8.0

    17hats

    80%

    Creatio

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Case management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    8.0

    17hats

    80%

    Creatio

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Lead management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.5

    17hats

    95%

    Creatio

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Customization

    10.0

    17hats

    100%

    Creatio

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Custom fields

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Security

    9.5

    17hats

    95%

    Creatio

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    17hats

    80%

    Creatio

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Marketing automation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.0

    17hats

    80%

    Creatio

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Low-Code Development

    17hats

    Feature Set Not Supported
    N/A
    9.2

    Creatio

    92%
    Creatio ranks higher in 6/6 features

    Visual Modeling

    N/A
    0 Ratings
    9.1
    91%
    27 Ratings

    Drag-and-drop Interfaces

    N/A
    0 Ratings
    9.3
    93%
    29 Ratings

    Platform Security

    N/A
    0 Ratings
    9.4
    94%
    28 Ratings

    Platform User Management

    N/A
    0 Ratings
    9.1
    91%
    30 Ratings

    Reusability

    N/A
    0 Ratings
    8.9
    89%
    28 Ratings

    Platform Scalability

    N/A
    0 Ratings
    9.1
    91%
    29 Ratings

    Attribute Ratings

    • 17hats is rated higher in 1 area: Likelihood to Recommend
    • Creatio is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    10.0

    17hats

    100%
    2 Ratings
    9.1

    Creatio

    91%
    52 Ratings

    Likelihood to Renew

    17hats

    N/A
    0 Ratings
    9.1

    Creatio

    91%
    2 Ratings

    Usability

    9.0

    17hats

    90%
    1 Rating
    9.1

    Creatio

    91%
    36 Ratings

    Support Rating

    8.0

    17hats

    80%
    3 Ratings
    9.1

    Creatio

    91%
    35 Ratings

    Likelihood to Recommend

    17hats

    It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
    Read full review

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Read full review

    Pros

    17hats

    • Invoicing
    • Creating online questionnaire
    Read full review

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Read full review

    Cons

    17hats

    • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
    Read full review

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Read full review

    Pricing Details

    17hats

    Starting Price

    $45 per month

    Editions & Modules

    17hats editions and modules pricing
    EditionModules
    Starting Price$45.001

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Creatio

    Starting Price

    $0 per month per user

    Editions & Modules

    Creatio editions and modules pricing
    EditionModules
    Studio Creatio Enterprise251
    Studio Creatio Free02
    Studio Creatio Free03
    Studio Creatio Enterprise254
    Sales Creatio Team Edition305
    Sales Creatio Commerce Edition356
    Sales Creatio Enterprise Edition607

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per month per user
    4. per month per user
    5. per month per user
    6. per month per user
    7. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    17hats

    No answers on this topic

    Creatio

    I don't think we could be without it now.
    Read full review

    Usability

    17hats

    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Read full review

    Creatio

    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Read full review

    Support Rating

    17hats

    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Read full review

    Creatio

    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Read full review

    Alternatives Considered

    17hats

    No answers on this topic

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Read full review

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Read full review

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Read full review

    Screenshots

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