What users are saying about
4 Ratings
Top Rated
34 Ratings
4 Ratings
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Score 8.9 out of 100
Top Rated
34 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
Creatio
Customer data management / contact management
17hats
9.7
Creatio
Workflow management
17hats
9.7
Creatio
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Creatio
Contract management
17hats
10.0
Creatio
Quote & order management
17hats
10.0
Creatio
Interaction tracking
17hats
8.0
Creatio

Customer Service & Support

17hats
8.0
Creatio
Case management
17hats
8.0
Creatio

Marketing Automation

17hats
8.0
Creatio
Lead management
17hats
8.0
Creatio

CRM Project Management

17hats
9.5
Creatio
Task management
17hats
9.0
Creatio
Billing and invoicing management
17hats
10.0
Creatio

Customization

17hats
9.7
Creatio
Custom fields
17hats
9.4
Creatio
Custom objects
17hats
10.0
Creatio

Security

17hats
9.5
Creatio
Single sign-on capability
17hats
10.0
Creatio
Role-based user permissions
17hats
9.0
Creatio

Integrations with 3rd-party Software

17hats
8.0
Creatio
Marketing automation
17hats
8.0
Creatio

Platform

17hats
8.0
Creatio
Mobile access
17hats
8.0
Creatio

Low-Code Development

17hats
Creatio
9.5
Visual Modeling
17hats
Creatio
8.8
Drag-and-drop Interfaces
17hats
Creatio
10.0
Platform Security
17hats
Creatio
9.7
Platform User Management
17hats
Creatio
9.8
Reusability
17hats
Creatio
9.5
Platform Scalability
17hats
Creatio
9.3

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Creatio

Creatio 8.6
Based on 6 answers
I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Creatio

Creatio 9.0
Based on 6 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

Rating Summary

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