17hats vs Dubsado | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 9.1 out of 10

Based on 24 reviews and ratings

Feature Set Ratings

17hats ranks higher in 7 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
Dubsado ranks higher in 1 feature set: Customer Service & Support

Sales Force Automation

9.5

17hats

95%

8.8

Dubsado

88%

17hats ranks higher in 5/8 features

Customer data management / contact management

9.9

99%

2 Ratings

8.8

88%

8 Ratings

Workflow management

9.9

99%

2 Ratings

8.8

88%

9 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

8.9

89%

7 Ratings

Contract management

10.0

100%

2 Ratings

9.5

95%

9 Ratings

Quote & order management

10.0

100%

1 Rating

9.0

90%

7 Ratings

Interaction tracking

8.0

80%

1 Rating

8.6

86%

7 Ratings

Opportunity management

N/A

0 Ratings

8.7

87%

5 Ratings

Channel / partner relationship management

N/A

0 Ratings

8.0

80%

3 Ratings

Customer Service & Support

8.0

17hats

80%

8.3

Dubsado

83%

Dubsado ranks higher in 2/3 features

Case management

8.0

80%

1 Rating

7.3

73%

3 Ratings

Call center management

N/A

0 Ratings

10.0

100%

1 Rating

Help desk management

N/A

0 Ratings

7.5

75%

2 Ratings

Marketing Automation

8.0

17hats

80%

7.9

Dubsado

79%

17hats ranks higher in 1/1 features

Lead management

8.0

80%

1 Rating

7.9

79%

6 Ratings

CRM Project Management

9.5

17hats

95%

7.5

Dubsado

75%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

6.2

62%

8 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

8.4

84%

9 Ratings

Reporting

N/A

0 Ratings

7.8

78%

7 Ratings

Customization

9.9

17hats

99%

8.2

Dubsado

82%

17hats ranks higher in 2/4 features

Custom fields

9.9

99%

2 Ratings

8.5

85%

9 Ratings

Custom objects

10.0

100%

1 Rating

8.6

86%

6 Ratings

Scripting environment

N/A

0 Ratings

7.9

79%

2 Ratings

API for custom integration

N/A

0 Ratings

7.9

79%

5 Ratings

Security

9.5

17hats

95%

7.6

Dubsado

76%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

7.6

76%

3 Ratings

Role-based user permissions

9.0

90%

1 Rating

7.6

76%

5 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

4.1

Dubsado

41%

17hats ranks higher in 1/2 features

Marketing automation

8.0

80%

1 Rating

4.9

49%

3 Ratings

Compensation management

N/A

0 Ratings

3.3

33%

2 Ratings

Platform

8.0

17hats

80%

5.6

Dubsado

56%

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

5.6

56%

2 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

7.8

Dubsado

78%

Dubsado ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.6

86%

3 Ratings

Pipeline visualization

N/A

0 Ratings

7.7

77%

6 Ratings

Customizable reports

N/A

0 Ratings

7.1

71%

6 Ratings

Social CRM

17hats

Feature Set Not Supported

N/A

5.6

Dubsado

56%

Dubsado ranks higher in 2/2 features

Social data

N/A

0 Ratings

5.6

56%

2 Ratings

Social engagement

N/A

0 Ratings

5.6

56%

2 Ratings

Attribute Ratings

17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
Dubsado is rated higher in 1 area: Support Rating

17hats

99%

2 Ratings

9.4

Dubsado

94%

9 Ratings

17hats

N/A

0 Ratings

8.0

Dubsado

80%

1 Rating

17hats

90%

1 Rating

8.8

Dubsado

88%

5 Ratings

17hats

80%

3 Ratings

9.2

Dubsado

92%

5 Ratings

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.

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Heather Herring

Owner

Two Birds SolutionsProfessional Training & Coaching, 1-10 employees

View all 9 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

the task list feature is very basic
the UI is a little clunky
more integrations with other software such as Clickup

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Verified User

Executive in Other

Graphic Design Company, 1-10 employees

View all 9 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$35 Per Month [3 Users]

Dubsado Editions & Modules

Edition

Monthly Plan	$35.00¹
Yearly Plan	$350.00²

Per Month [3 Users]
Per Year [3 Users]

Additional Pricing Details

For Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month

Likelihood to Renew

No score

No answers yet

No answers on this topic

Dubsado 8.0

Based on 1 answer

There are some similar programs out there that are offering ambassador accounts.

Read full review

🧁Mary BRANDT, M.A.🧁

CFO and Founder

The LinkedIn BakeryConsumer Services, 1-10 employees

View all 1 answers on this topic

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Dubsado 8.8

Based on 5 answers

There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform

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Robyn MacNeill

CEO, Leadership & Success Coach

Robyn MacNeill Co.Management Consulting, 1-10 employees

View all 5 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Dubsado 9.2

Based on 5 answers

The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes

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Emma Sparrow

UX Designer

Em Sparrow DesignDesign, 1-10 employees

View all 5 answers on this topic

Alternatives Considered

No answers on this topic

Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code.HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same

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Karen Cisnero - Ops Consultant

Founder

Karen RemotelyManagement Consulting, 1-10 employees

View all 9 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Clients are excited to hire me because my onboarding process is so professional
Easy of use makes collecting payment from clients easy
Streamlined process allows me to charge more for my services

Read full review

Morgan Specht

Owner + Designer

Specht & Co. Creative StudioDesign, 1-10 employees

View all 9 answers on this topic

17hats

Dubsado

17hats

Dubsado

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Opportunity management

Channel / partner relationship management

17hats

Dubsado

Case management

Call center management

Help desk management

17hats

Dubsado

Lead management

17hats

Dubsado

Task management

Billing and invoicing management

Reporting

17hats

Dubsado

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Dubsado

Single sign-on capability

Role-based user permissions

17hats

Dubsado

Marketing automation

Compensation management

17hats

Dubsado

Mobile access

17hats

Dubsado

Forecasting

Pipeline visualization

Customizable reports

17hats

Dubsado

Social data

Social engagement

17hats

Dubsado

17hats

Dubsado

17hats

Dubsado

17hats

Dubsado

Likelihood to Recommend

17hats

Dubsado

Pros

17hats

Dubsado

Cons

17hats

Dubsado

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial