What users are saying about
7 Ratings
24 Ratings
7 Ratings
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Score 9.1 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

  • 17hats ranks higher in 7 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
  • Dubsado ranks higher in 1 feature set: Customer Service & Support

Sales Force Automation

9.5

17hats

95%
8.8

Dubsado

88%
17hats ranks higher in 5/8 features

Customer data management / contact management

9.9
99%
2 Ratings
8.8
88%
8 Ratings

Workflow management

9.9
99%
2 Ratings
8.8
88%
9 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.9
89%
7 Ratings

Contract management

10.0
100%
2 Ratings
9.5
95%
9 Ratings

Quote & order management

10.0
100%
1 Rating
9.0
90%
7 Ratings

Interaction tracking

8.0
80%
1 Rating
8.6
86%
7 Ratings

Opportunity management

N/A
0 Ratings
8.7
87%
5 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.0
80%
3 Ratings

Customer Service & Support

8.0

17hats

80%
8.3

Dubsado

83%
Dubsado ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
7.3
73%
3 Ratings

Call center management

N/A
0 Ratings
10.0
100%
1 Rating

Help desk management

N/A
0 Ratings
7.5
75%
2 Ratings

Marketing Automation

8.0

17hats

80%
7.9

Dubsado

79%
17hats ranks higher in 1/1 features

Lead management

8.0
80%
1 Rating
7.9
79%
6 Ratings

CRM Project Management

9.5

17hats

95%
7.5

Dubsado

75%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
6.2
62%
8 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.4
84%
9 Ratings

Reporting

N/A
0 Ratings
7.8
78%
7 Ratings

Customization

9.9

17hats

99%
8.2

Dubsado

82%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
8.5
85%
9 Ratings

Custom objects

10.0
100%
1 Rating
8.6
86%
6 Ratings

Scripting environment

N/A
0 Ratings
7.9
79%
2 Ratings

API for custom integration

N/A
0 Ratings
7.9
79%
5 Ratings

Security

9.5

17hats

95%
7.6

Dubsado

76%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
7.6
76%
3 Ratings

Role-based user permissions

9.0
90%
1 Rating
7.6
76%
5 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
4.1

Dubsado

41%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
4.9
49%
3 Ratings

Compensation management

N/A
0 Ratings
3.3
33%
2 Ratings

Platform

8.0

17hats

80%
5.6

Dubsado

56%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
5.6
56%
2 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
7.8

Dubsado

78%
Dubsado ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.6
86%
3 Ratings

Pipeline visualization

N/A
0 Ratings
7.7
77%
6 Ratings

Customizable reports

N/A
0 Ratings
7.1
71%
6 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
5.6

Dubsado

56%
Dubsado ranks higher in 2/2 features

Social data

N/A
0 Ratings
5.6
56%
2 Ratings

Social engagement

N/A
0 Ratings
5.6
56%
2 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Dubsado is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.4

Dubsado

94%
9 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
8.0

Dubsado

80%
1 Rating

Usability

9.0

17hats

90%
1 Rating
8.8

Dubsado

88%
5 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.2

Dubsado

92%
5 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Dubsado

If you are a small service-based business owner looking for a CRM to automate your customer journey then this is for you. This platform is very customizable and can be really powerful once you set it up fully. This is like putting puzzle pieces together. First you need to setup all the pieces like scheduler, lead capture form, proposal, packages, invoices, contract and then setup the workflow automation. It will be helpful if you map your process in a mind-mapping tool first so it’s easy to see on high level what you need accomplished.This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
Karen Cisnero - Ops Consultant | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Dubsado

  • Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
  • The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
  • Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
Heather Herring | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Dubsado

  • the task list feature is very basic
  • the UI is a little clunky
  • more integrations with other software such as Clickup
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Dubsado

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$35 Per Month [3 Users]

Dubsado Editions & Modules

Edition
Monthly Plan$35.001
Yearly Plan$350.002
  1. Per Month [3 Users]
  2. Per Year [3 Users]
Additional Pricing Details
For Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Dubsado

Dubsado 8.0
Based on 1 answer
There are some similar programs out there that are offering ambassador accounts.
🧁Mary BRANDT, M.A.🧁 | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Dubsado

Dubsado 8.8
Based on 5 answers
There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform
Robyn MacNeill | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Dubsado

Dubsado 9.2
Based on 5 answers
The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes
Emma Sparrow | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Dubsado

Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code.HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same
Karen Cisnero - Ops Consultant | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Dubsado

  • Clients are excited to hire me because my onboarding process is so professional
  • Easy of use makes collecting payment from clients easy
  • Streamlined process allows me to charge more for my services
Morgan Specht | TrustRadius Reviewer

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