Great for automation and onboarding
August 26, 2021

Great for automation and onboarding

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dubsado

The whole organization uses it. It is used to collect client inquiry requests from our business website, send estimates, forms, take payments, and get contracts signed. Having everything in one place speeds up the process and also allows the whole team to see the status of a lead/project all in one place.
  • getting contracts signed
  • allows for customizable forms which integrate with payments etc.
  • embed option to place it on your website
  • payment processing
  • the task list feature is very basic
  • the UI is a little clunky
  • more integrations with other software such as ClickUp
  • saves time in the onboarding process with forms
  • It does take a fair amount of time and energy to set up
  • quick payments improve cash flow
I have tried a few alternatives
Honey Book - similar system, Dubsado has much better features in terms of customizing the estimates and allows to automate the sending of forms. I left Honey Book for Dubsado.
Clust Doc - not the same, but it does overlap in terms of automation and a client portal for clients to see what tasks they need to complete

Do you think Dubsado delivers good value for the price?

Yes

Are you happy with Dubsado's feature set?

Yes

Did Dubsado live up to sales and marketing promises?

Yes

Did implementation of Dubsado go as expected?

Yes

Would you buy Dubsado again?

Yes

The time and effort to set up the account and all the packages and processes is quite a lot of work. I still haven't properly finished.
Once set up though, it is very easy to use and automate processes to save time and energy.
I have only used support once in the beginning, and they were extremely timely and didn't give up until a solution was reached. This was also during a weekend which was not expected.
It is well suited to small businesses for automation and getting their processes in order, to save time and energy in their business. The overhead cost is low for small businesses, and the team can all collaborate. It works well as a basic invoicing tool and collects payments.

Dubsado Feature Ratings

Customer data management / contact management
8
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
10
Quote & order management
10
Interaction tracking
7
Channel / partner relationship management
7
Task management
3
Billing and invoicing management
6
Reporting
7
Pipeline visualization
7
Customizable reports
7
Custom fields
9
Custom objects
9
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
8
Single sign-on capability
Not Rated
Not Rated
Mobile access
Not Rated