What users are saying about
1 Ratings
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Top Rated
52 Ratings
1 Ratings
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Score 9 out of 100

Freshsales

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Top Rated
52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Freshsales

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Freshsales
7.4
Customer data management / contact management
17hats
9.0
Freshsales
7.6
Workflow management
17hats
9.0
Freshsales
7.1
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Freshsales
7.3
Contract management
17hats
10.0
Freshsales
Quote & order management
17hats
10.0
Freshsales
Interaction tracking
17hats
8.0
Freshsales
7.7
Territory management
17hats
Freshsales
7.6
Opportunity management
17hats
Freshsales
7.5
Channel / partner relationship management
17hats
Freshsales
7.0

Customer Service & Support

17hats
8.0
Freshsales
Case management
17hats
8.0
Freshsales

Marketing Automation

17hats
8.0
Freshsales
7.1
Lead management
17hats
8.0
Freshsales
7.6
Email marketing
17hats
Freshsales
6.6

CRM Project Management

17hats
9.5
Freshsales
7.2
Task management
17hats
9.0
Freshsales
7.3
Billing and invoicing management
17hats
10.0
Freshsales
Reporting
17hats
Freshsales
7.1

Customization

17hats
8.0
Freshsales
7.0
Custom fields
17hats
8.0
Freshsales
7.4
Custom objects
17hats
Freshsales
7.4
API for custom integration
17hats
Freshsales
6.3

Security

17hats
9.5
Freshsales
7.2
Single sign-on capability
17hats
10.0
Freshsales
7.1
Role-based user permissions
17hats
9.0
Freshsales
7.3

Integrations with 3rd-party Software

17hats
8.0
Freshsales
Marketing automation
17hats
8.0
Freshsales

Platform

17hats
8.0
Freshsales
6.1
Mobile access
17hats
8.0
Freshsales
6.1

CRM Reporting & Analytics

17hats
Freshsales
7.2
Forecasting
17hats
Freshsales
6.9
Pipeline visualization
17hats
Freshsales
7.8
Customizable reports
17hats
Freshsales
7.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Freshsales

  • It has a comprehensive set of tools and gives me options for how I interact with prospects and clients.
  • It syncs both ways with email, which is a big timesaver.
  • It is easy to set up, and support has been very helpful.
Dan Styklunas | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Freshsales

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Freshsales

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Freshsales

Freshsales is more cost-effective and easier to navigate than Salesforce. It also doesn’t punish you for growing from a startup to SME (Salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can speak to someone on the phone at any time!
Ellie Wilkinson | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Freshsales

  • We currently have a pipeline which should enable us to meet our goals. The sales campaign alone has resulted in many more demos at this time of year than we would normally have. We feel that moving into the seasonal selling cycle we have, there will be several more touches which will have occurred and that will give us a sale edge.
Josette Skilling | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Rating Summary

Likelihood to Recommend

17hats
9.0
Freshsales
7.7

Usability

17hats
Freshsales
8.2

Support Rating

17hats
8.0
Freshsales

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