What users are saying about
1 Ratings
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Top Rated
168 Ratings
1 Ratings
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Score 9 out of 100

monday.com

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
168 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

monday.com

I enjoy the ease of use of the system from logging in to inputting your information. The ability to be able to tag an employee if they are waiting on a task to be completed is a nice function. Previously we were tracking this in excel and only one person could be in the checklist at a time without causing errors. With Monday.com, multiple users can be in the checklist at any given time with no issues.
Brian Goldrick | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
monday.com
Customer data management / contact management
17hats
9.0
monday.com
Workflow management
17hats
9.0
monday.com
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
monday.com
Contract management
17hats
10.0
monday.com
Quote & order management
17hats
10.0
monday.com
Interaction tracking
17hats
8.0
monday.com

Customer Service & Support

17hats
8.0
monday.com
Case management
17hats
8.0
monday.com

Marketing Automation

17hats
8.0
monday.com
Lead management
17hats
8.0
monday.com

CRM Project Management

17hats
9.5
monday.com
Task management
17hats
9.0
monday.com
Billing and invoicing management
17hats
10.0
monday.com

Customization

17hats
8.0
monday.com
Custom fields
17hats
8.0
monday.com

Security

17hats
9.5
monday.com
Single sign-on capability
17hats
10.0
monday.com
Role-based user permissions
17hats
9.0
monday.com

Integrations with 3rd-party Software

17hats
8.0
monday.com
Marketing automation
17hats
8.0
monday.com

Platform

17hats
8.0
monday.com
Mobile access
17hats
8.0
monday.com

Project Management

17hats
monday.com
8.1
Task Management
17hats
monday.com
9.2
Resource Management
17hats
monday.com
8.3
Gantt Charts
17hats
monday.com
8.3
Scheduling
17hats
monday.com
8.1
Workflow Automation
17hats
monday.com
8.0
Team Collaboration
17hats
monday.com
9.1
Support for Agile Methodology
17hats
monday.com
8.0
Support for Waterfall Methodology
17hats
monday.com
7.0
Document Management
17hats
monday.com
7.7
Email integration
17hats
monday.com
7.8
Mobile Access
17hats
monday.com
7.9
Timesheet Tracking
17hats
monday.com
8.1
Change request and Case Management
17hats
monday.com
8.3

Professional Services Automation

17hats
monday.com
8.1
Quotes/estimates
17hats
monday.com
8.2
Project & financial reporting
17hats
monday.com
8.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

monday.com

  • Easily move columns and rows to customize your view.
  • Easily update progress status with the click of a button, and assign a task owner.
  • The bright color coding makes it easy to visually organize information and track progress at a glance.
Nichole Pelaez | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

monday.com

  • This may already exist - but I would love a video that tells us about all the latest features.
  • I would recommend a cheaper plan for single-person use (or perhaps for a family?) I could see a teacher using this for their classroom planning.
  • A group for similar companies to connect with each other and share their use-cases would be awesome! I haven't seen any other property mgmt companies on here, but I would love to chat with any that might also be using Monday.
  • The ability to upload an excel spreadsheet *after* you've made the board and set up the automation & integrations. This would be a great time-saver for us.
Karen Mulford | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

monday.com

monday.com 9.5
Based on 2 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

monday.com

monday.com 9.0
Based on 6 answers
The UI makes the app feel like it is a less capable system, most controls and interfaces seem unprofessional.Several features make no impact on my workflow, namely the inbox. Some of the UI elements take more screen real estate than they need. The sidebar for example: I'm on a project with 5 boards and I really don't think an entire sidebar is needed to display those, I usually collapse the sidebar because it gets in my way.The task detail view is also a bit odd to me. The only relevant information on it is the task title, but if you want to know the status, ID, author, or anything else about a task you will have to go back to the board view because the detailed view won't have those fields available.
Hernán Silva | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

monday.com

monday.com 7.8
Based on 29 answers
We didn't actively ask for support for monday.com, but they had automated emails with tools and things for us to consider as we started monday.com. Other than that, I wouldn't be able to speak into the overall support of monday.com. They weren't really proactive during the trial period, but rather were trying to get me to sign up for a monthly plan.
Brian Chung | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

monday.com

monday.com 9.5
Based on 2 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

monday.com

ClickUp is a competitor but Monday's design is much better and user experience is superior. Also, export functions are a class above those of ClickUp. Asana is trying to compete with a lot more project management apps by picking the best features and making them available to users. In this regard, it is somewhat better than Monday and can perform most if not all the functions of Monday but it comes down to personal preference and pricing in the end.
Nathan Sichilongo | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

monday.com

  • I truly live in Monday.com. It's the first thing I look at when I start my day, even before emails.
  • It helps me stay organized and the rest of my team stay organized and in the loop
  • no negatives so far
Jen Sheppard | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$51
Standard$81
Pro$121
Enterprise$241
  1. per user
Additional Pricing Details
Yearly plan: Save 18% Two yearly plan: 32% Monthly plan also available

Rating Summary

Likelihood to Recommend

17hats
9.0
monday.com
8.5

Likelihood to Renew

17hats
monday.com
9.5

Usability

17hats
monday.com
9.0

Support Rating

17hats
8.0
monday.com
7.8

Implementation Rating

17hats
monday.com
9.5

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