What users are saying about
7 Ratings
37 Ratings
7 Ratings
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Score 9.1 out of 100
37 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Sales Force Automation

    9.5

    17hats

    95%

    Ontraport

    Feature Set Not Supported
    N/A
    17hats ranks higher in 6/6 features

    Customer data management / contact management

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    8.0

    17hats

    80%

    Ontraport

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Case management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    8.0

    17hats

    80%

    Ontraport

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Lead management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.5

    17hats

    95%

    Ontraport

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Customization

    9.9

    17hats

    99%

    Ontraport

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Custom fields

    9.8
    98%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Security

    9.5

    17hats

    95%

    Ontraport

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    17hats

    80%

    Ontraport

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Marketing automation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.0

    17hats

    80%

    Ontraport

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Email & Online Marketing

    17hats

    Feature Set Not Supported
    N/A
    7.8

    Ontraport

    78%
    Ontraport ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    8.3
    83%
    16 Ratings

    Dynamic content

    N/A
    0 Ratings
    10.0
    100%
    13 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    Landing pages

    N/A
    0 Ratings
    7.9
    79%
    15 Ratings

    A/B testing

    N/A
    0 Ratings
    9.9
    99%
    12 Ratings

    Mobile optimization

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    4.7
    47%
    29 Ratings

    List management

    N/A
    0 Ratings
    3.3
    33%
    15 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.8
    98%
    13 Ratings

    Lead Management

    17hats

    Feature Set Not Supported
    N/A
    4.4

    Ontraport

    44%
    Ontraport ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    7.1
    71%
    15 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    2.6
    26%
    13 Ratings

    Data quality management

    N/A
    0 Ratings
    2.8
    28%
    14 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    5.2
    52%
    15 Ratings

    Campaign Management

    17hats

    Feature Set Not Supported
    N/A
    7.7

    Ontraport

    77%
    Ontraport ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    6.2
    62%
    5 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    9.3
    93%
    8 Ratings

    Social Media Marketing

    17hats

    Feature Set Not Supported
    N/A
    7.1

    Ontraport

    71%
    Ontraport ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    7.1
    71%
    3 Ratings

    Social profile integration

    N/A
    0 Ratings
    7.2
    72%
    4 Ratings

    Reporting & Analytics

    17hats

    Feature Set Not Supported
    N/A
    7.4

    Ontraport

    74%
    Ontraport ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.0
    90%
    14 Ratings

    Standard reports

    N/A
    0 Ratings
    3.3
    33%
    11 Ratings

    Custom reports

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Platform & Infrastructure

    17hats

    Feature Set Not Supported
    N/A
    7.3

    Ontraport

    73%
    Ontraport ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    3.3
    33%
    11 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Customizability

    N/A
    0 Ratings
    10.0
    100%
    12 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Integration with SugarCRM

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Attribute Ratings

    • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Ontraport is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.9

    17hats

    99%
    2 Ratings
    3.3

    Ontraport

    33%
    19 Ratings

    Likelihood to Renew

    17hats

    N/A
    0 Ratings
    9.1

    Ontraport

    91%
    8 Ratings

    Usability

    9.0

    17hats

    90%
    1 Rating
    7.8

    Ontraport

    78%
    3 Ratings

    Performance

    17hats

    N/A
    0 Ratings
    7.7

    Ontraport

    77%
    8 Ratings

    Support Rating

    8.0

    17hats

    80%
    3 Ratings
    9.0

    Ontraport

    90%
    6 Ratings

    In-Person Training

    17hats

    N/A
    0 Ratings
    9.1

    Ontraport

    91%
    1 Rating

    Implementation Rating

    17hats

    N/A
    0 Ratings
    9.1

    Ontraport

    91%
    4 Ratings

    Product Scalability

    17hats

    N/A
    0 Ratings
    8.2

    Ontraport

    82%
    1 Rating

    Likelihood to Recommend

    17hats

    It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
    Erika Tebbens | TrustRadius Reviewer

    Ontraport

    Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
    Charles Kirkland | TrustRadius Reviewer

    Pros

    17hats

    • Invoicing
    • Creating online questionnaire
    Marli Espinales | TrustRadius Reviewer

    Ontraport

    • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
    • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
    • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
    Jeremy Estes | TrustRadius Reviewer

    Cons

    17hats

    • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
    Erika Tebbens | TrustRadius Reviewer

    Ontraport

    • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
    • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
    • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
    • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
    • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
    • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
    • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
    Andrew Muller | TrustRadius Reviewer

    Pricing Details

    17hats

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $45 per month

    17hats Editions & Modules

    Edition
    Starting Price$45.001
    1. per month
    Additional Pricing Details

    Ontraport

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    Ontraport Editions & Modules

    Edition
    Pro$2971
    Basic$792
    Plus$1473
    Enterprise$4974
    1. per month (3 Users -- up to 10,000 Contacts)
    2. per month (1 User -- up to 1,000 contacts)
    3. per month (2 Users -- up to 2,500 Contacts)
    4. per month (5 Users -- up to 20,000 Contacts
    Modules
    100,000 extra contacts$99
    Additional user$47
    100,000 extra messages$99
    First-class postcards$1
    1. none
    Additional Pricing Details
    Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

    Likelihood to Renew

    17hats

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 9.1
    Based on 8 answers
    My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
    Anonymous | TrustRadius Reviewer

    Usability

    17hats

    17hats 9.0
    Based on 1 answer
    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Erika Tebbens | TrustRadius Reviewer

    Ontraport

    Ontraport 7.8
    Based on 3 answers
    The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
    Eric Foronjy | TrustRadius Reviewer

    Performance

    17hats

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 7.7
    Based on 8 answers
    Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
    Chris Castillo | TrustRadius Reviewer

    Support Rating

    17hats

    17hats 8.0
    Based on 3 answers
    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Marli Espinales | TrustRadius Reviewer

    Ontraport

    Ontraport 9.0
    Based on 6 answers
    The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    17hats

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 9.1
    Based on 1 answer
    I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
    David Jaeger | TrustRadius Reviewer

    Implementation Rating

    17hats

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 9.1
    Based on 4 answers
    If you know your business, ONTRAPORT is easy
    Chad Root | TrustRadius Reviewer

    Alternatives Considered

    17hats

    No answers on this topic

    Ontraport

    Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
    Matthew Watts | TrustRadius Reviewer

    Scalability

    17hats

    No score
    No answers yet
    No answers on this topic

    Ontraport

    Ontraport 8.2
    Based on 1 answer
    With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
    Jen Levitz | TrustRadius Reviewer

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Marli Espinales | TrustRadius Reviewer

    Ontraport

    • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
    • We have been able to more effectively target relevant donors that have given more recently.
    • ONTRAPORT has consolidated the tracking software that we have used for contact information.
    Kalyn Hoffman | TrustRadius Reviewer

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