What users are saying about
1 Ratings
31 Ratings
1 Ratings
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Score 9 out of 100
31 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Ontraport
Customer data management / contact management
17hats
9.0
Ontraport
Workflow management
17hats
9.0
Ontraport
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Ontraport
Contract management
17hats
10.0
Ontraport
Quote & order management
17hats
10.0
Ontraport
Interaction tracking
17hats
8.0
Ontraport

Customer Service & Support

17hats
8.0
Ontraport
Case management
17hats
8.0
Ontraport

Marketing Automation

17hats
8.0
Ontraport
Lead management
17hats
8.0
Ontraport

CRM Project Management

17hats
9.5
Ontraport
Task management
17hats
9.0
Ontraport
Billing and invoicing management
17hats
10.0
Ontraport

Customization

17hats
8.0
Ontraport
Custom fields
17hats
8.0
Ontraport

Security

17hats
9.5
Ontraport
Single sign-on capability
17hats
10.0
Ontraport
Role-based user permissions
17hats
9.0
Ontraport

Integrations with 3rd-party Software

17hats
8.0
Ontraport
Marketing automation
17hats
8.0
Ontraport

Platform

17hats
8.0
Ontraport
Mobile access
17hats
8.0
Ontraport

Email & Online Marketing

17hats
Ontraport
8.4
WYSIWYG email editor
17hats
Ontraport
8.7
Dynamic content
17hats
Ontraport
8.1
Ability to test dynamic content
17hats
Ontraport
8.3
Landing pages
17hats
Ontraport
7.2
A/B testing
17hats
Ontraport
7.6
Mobile optimization
17hats
Ontraport
7.5
Email deliverability
17hats
Ontraport
9.0
List management
17hats
Ontraport
9.3
Triggered drip sequences
17hats
Ontraport
9.6

Lead Management

17hats
Ontraport
8.2
Lead nurturing
17hats
Ontraport
8.6
Lead scoring and grading
17hats
Ontraport
8.2
Data quality management
17hats
Ontraport
8.3
Automated sales alerts and tasks
17hats
Ontraport
7.6

Campaign Management

17hats
Ontraport
7.1
Calendaring
17hats
Ontraport
6.2
Event/webinar marketing
17hats
Ontraport
7.9

Social Media Marketing

17hats
Ontraport
7.1
Social sharing and campaigns
17hats
Ontraport
7.1
Social profile integration
17hats
Ontraport
7.2

Reporting & Analytics

17hats
Ontraport
8.9
Dashboards
17hats
Ontraport
8.4
Standard reports
17hats
Ontraport
8.9
Custom reports
17hats
Ontraport
9.5

Platform & Infrastructure

17hats
Ontraport
8.2
API
17hats
Ontraport
9.5
Role-based workflow & approvals
17hats
Ontraport
8.6
Customizability
17hats
Ontraport
9.1
Integration with Salesforce.com
17hats
Ontraport
7.3
Integration with Microsoft Dynamics CRM
17hats
Ontraport
7.3
Integration with SugarCRM
17hats
Ontraport
7.3

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Performance

17hats

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

In-Person Training

17hats

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Scalability

17hats

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Rating Summary

Likelihood to Recommend

17hats
9.0
Ontraport
8.6

Likelihood to Renew

17hats
Ontraport
9.1

Usability

17hats
Ontraport
7.8

Performance

17hats
Ontraport
7.7

Support Rating

17hats
8.0
Ontraport
9.0

In-Person Training

17hats
Ontraport
9.1

Implementation Rating

17hats
Ontraport
9.1

Scalability

17hats
Ontraport
8.2

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