What users are saying about
8 Ratings
23 Ratings
8 Ratings
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Score 8.8 out of 100
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Salesflare ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
7.9

Salesflare

79%
Salesflare ranks higher in 6/9 features

Customer data management / contact management

10.0
100%
2 Ratings
8.5
85%
11 Ratings

Workflow management

10.0
100%
2 Ratings
8.1
81%
11 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.1
91%
11 Ratings

Contract management

10.0
100%
2 Ratings
10.0
100%
1 Rating

Quote & order management

10.0
100%
1 Rating
6.1
61%
2 Ratings

Interaction tracking

8.0
80%
1 Rating
8.5
85%
11 Ratings

Territory management

N/A
0 Ratings
5.1
51%
2 Ratings

Opportunity management

N/A
0 Ratings
8.1
81%
11 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.2
82%
7 Ratings

Customer Service & Support

8.0

17hats

80%
8.3

Salesflare

83%
Salesflare ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.0
90%
1 Rating

Call center management

N/A
0 Ratings
7.0
70%
1 Rating

Help desk management

N/A
0 Ratings
9.0
90%
1 Rating

Marketing Automation

8.0

17hats

80%
8.1

Salesflare

81%
Salesflare ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.1
81%
10 Ratings

Email marketing

N/A
0 Ratings
8.1
81%
9 Ratings

CRM Project Management

9.5

17hats

95%
8.0

Salesflare

80%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.0
80%
11 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.0
80%
1 Rating

Reporting

N/A
0 Ratings
8.0
80%
11 Ratings

Customization

10.0

17hats

100%
8.8

Salesflare

88%
17hats ranks higher in 2/3 features

Custom fields

9.9
99%
2 Ratings
8.3
83%
10 Ratings

Custom objects

10.0
100%
1 Rating
10.0
100%
2 Ratings

API for custom integration

N/A
0 Ratings
8.2
82%
10 Ratings

Security

9.5

17hats

95%
8.2

Salesflare

82%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.5
85%
7 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
10 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.6

Salesflare

86%
Salesflare ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.3
83%
8 Ratings

Compensation management

N/A
0 Ratings
9.0
90%
1 Rating

Platform

8.0

17hats

80%
8.7

Salesflare

87%
Salesflare ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.7
87%
11 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.0

Salesflare

80%
Salesflare ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
7.5
75%
9 Ratings

Pipeline visualization

N/A
0 Ratings
8.9
89%
11 Ratings

Customizable reports

N/A
0 Ratings
7.5
75%
10 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
8.4

Salesflare

84%
Salesflare ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.4
84%
8 Ratings

Social engagement

N/A
0 Ratings
8.4
84%
8 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Salesflare is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
9.0

Salesflare

90%
11 Ratings

Usability

9.0

17hats

90%
1 Rating
8.9

Salesflare

89%
9 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.1

Salesflare

91%
9 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

Salesflare

In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

Salesflare

  • Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
  • Powerful data automation features so everything you do has maximum bottom-line impact.
  • Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

Salesflare

  • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
  • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
  • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Salesflare

Starting Price

$29 per user per month

Editions & Modules

Salesflare editions and modules pricing
EditionModules
Growth291
Pro492
Enterprise993

Footnotes

  1. per user per month
  2. per user per month
  3. per user per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

17hats

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review

Salesflare

The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Read full review

Support Rating

17hats

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review

Salesflare

Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
Read full review

Alternatives Considered

17hats

No answers on this topic

Salesflare

Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Read full review

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Read full review

Salesflare

  • So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
  • Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
Read full review

Screenshots

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