What users are saying about
7 Ratings
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Top Rated
38 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Salesmate

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Top Rated
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Feature Set Ratings

  • 17hats ranks higher in 3 feature sets: Sales Force Automation, CRM Project Management, Customization
  • Salesmate ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform
  • 17hats and Salesmate are tied in 1 feature set: Security

Sales Force Automation

9.5

17hats

95%
9.3

Salesmate

93%
Salesmate ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
9.4
94%
33 Ratings

Workflow management

9.9
99%
2 Ratings
9.3
93%
33 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.3
93%
34 Ratings

Contract management

10.0
100%
2 Ratings
9.6
96%
19 Ratings

Quote & order management

10.0
100%
1 Rating
9.1
91%
17 Ratings

Interaction tracking

8.0
80%
1 Rating
9.4
94%
29 Ratings

Territory management

N/A
0 Ratings
8.9
89%
9 Ratings

Opportunity management

N/A
0 Ratings
9.5
95%
30 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.1
91%
20 Ratings

Customer Service & Support

8.0

17hats

80%
9.4

Salesmate

94%
Salesmate ranks higher in 2/2 features

Case management

8.0
80%
1 Rating
9.4
94%
9 Ratings

Call center management

N/A
0 Ratings
9.4
94%
9 Ratings

Marketing Automation

8.0

17hats

80%
9.3

Salesmate

93%
Salesmate ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
9.3
93%
32 Ratings

Email marketing

N/A
0 Ratings
9.2
92%
31 Ratings

CRM Project Management

9.5

17hats

95%
9.2

Salesmate

92%
Salesmate ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.3
93%
31 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
9.1
91%
27 Ratings

Customization

9.9

17hats

99%
9.5

Salesmate

95%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
9.5
95%
33 Ratings

Custom objects

10.0
100%
1 Rating
9.5
95%
23 Ratings

Scripting environment

N/A
0 Ratings
9.4
94%
14 Ratings

API for custom integration

N/A
0 Ratings
9.5
95%
20 Ratings

Security

9.5

17hats

95%
9.5

Salesmate

95%
17hats ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
9.4
94%
25 Ratings

Role-based user permissions

9.0
90%
1 Rating
9.5
95%
29 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
9.0

Salesmate

90%
Salesmate ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
9.0
90%
26 Ratings

Platform

8.0

17hats

80%
9.4

Salesmate

94%
Salesmate ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
9.4
94%
31 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.1

Salesmate

91%
Salesmate ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
9.0
90%
22 Ratings

Pipeline visualization

N/A
0 Ratings
9.0
90%
32 Ratings

Customizable reports

N/A
0 Ratings
9.3
93%
27 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • Salesmate is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.2

Salesmate

92%
34 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
10.0

Salesmate

100%
1 Rating

Usability

9.0

17hats

90%
1 Rating
9.6

Salesmate

96%
33 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.7

Salesmate

97%
33 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Salesmate

Salesmate is an excellent choice for small and medium businesses looking for an incredibly powerful CRM platform. The only use case where it may not be best suited is for larger companies or enterprise applications. For those unique cases that need robust custom-built solutions, Salesforce may be a better fit. However, for most companies, this platform features incredible capabilities.
Daniel Cragin | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Salesmate

  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
Mark Kershek | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Salesmate

  • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
  • The dashboard button is pointless if it still makes you choose between legacy or classic.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$15 per user monthly (20% off for annual subscriptions)

Salesmate Editions & Modules

Edition
Starter$151
Growth$301
Boost$501
  1. per user monthly (20% off for annual subscriptions)
Additional Pricing Details
We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Salesmate

Salesmate 9.6
Based on 33 answers
Really solid UX both for sales representatives, and management. Very intuitive and easy to get used to. Our sales reps have had a bit of a learning curve with this, but that's also due to the level of customization we implemented specific to our business. Once trained, the system will allow you to track pretty much anything natively...from calls, to times on calls, appointments, agreements...you name it, it can be tracked if setup correctly. As the implementor of the software, the support team have been invaluable in their assistance and are never too far away
Michael Eastwood | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Salesmate

Salesmate 9.7
Based on 33 answers
This is where Salesmate, in my opinion, is most lacking. With other CRMs, I have been able to chat directly to the tech team, but with Salesmate it appears you have to go through customer service first, which honestly doesn't cut it. In fairness, Salesmate's online guides are very helpful and are usually sufficient to help you get the simple things done. However, as soon as you have a question of any complexity, getting customer service to understand the issue and help out has been like pulling teeth. I have experienced this half a dozen times. One example of this was when trying to migrate from our previous CRM. I had an issue migrating custom fields and notes from our old CRM. Only by the third support agent was I advised that what I was trying to do was not possible. Even then, the solution provided was initially incorrect, and even when I found the solution, it effectively meant me having to import our database 10 times (as each import could only take 1 note at a time). In the end, I had to manually import our database around 30 times before getting it right, costing our company many hours of lost time. We have now saved far more time than this using Salesmate, but that was one frustrating day!Overall I would advise using Salesmate only if you have a fairly simple CRM use case, or you are technologically capable to ride through the issues when trying to do something complex.
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Salesmate

Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
Sales.mate is the BEST, I love them! Seriously.
Alexander Ceranek | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Salesmate

  • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
  • It does a whole load of outreach for me. It's seamless.
  • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
Anonymous | TrustRadius Reviewer

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