What users are saying about
1 Ratings
3 Ratings
1 Ratings
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Score 9 out of 100
3 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Salesmate

Salesmate is an excellent pipeline tool and I've been very happy with making the switch from Pipedrive. The reporting tool is excellent when reviewing conversions, total sales, and average turn times per stage. I'm especially happy with the ability to download custom reports however I would like to also have the ability to do so with the pre-defined reporting.
Matthew Gehrman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Salesmate
9.8
Customer data management / contact management
17hats
9.0
Salesmate
9.0
Workflow management
17hats
9.0
Salesmate
10.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Salesmate
10.0
Contract management
17hats
10.0
Salesmate
Quote & order management
17hats
10.0
Salesmate
Interaction tracking
17hats
8.0
Salesmate
10.0
Opportunity management
17hats
Salesmate
10.0

Customer Service & Support

17hats
8.0
Salesmate
Case management
17hats
8.0
Salesmate

Marketing Automation

17hats
8.0
Salesmate
8.0
Lead management
17hats
8.0
Salesmate
8.0

CRM Project Management

17hats
9.5
Salesmate
10.0
Task management
17hats
9.0
Salesmate
10.0
Billing and invoicing management
17hats
10.0
Salesmate
Reporting
17hats
Salesmate
10.0

Customization

17hats
8.0
Salesmate
9.5
Custom fields
17hats
8.0
Salesmate
10.0
API for custom integration
17hats
Salesmate
9.0

Security

17hats
9.5
Salesmate
10.0
Single sign-on capability
17hats
10.0
Salesmate
10.0
Role-based user permissions
17hats
9.0
Salesmate
10.0

Integrations with 3rd-party Software

17hats
8.0
Salesmate
9.0
Marketing automation
17hats
8.0
Salesmate
9.0

Platform

17hats
8.0
Salesmate
9.0
Mobile access
17hats
8.0
Salesmate
9.0

CRM Reporting & Analytics

17hats
Salesmate
9.0
Pipeline visualization
17hats
Salesmate
8.0
Customizable reports
17hats
Salesmate
10.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Salesmate

  • Pipeline customization including custom fields
  • Two way email integration & click to call feature
  • Incredible customer service
  • Always looking to improve the product
  • Excellent price per user in comparison to some of the other tools available and other tools we've leveraged in the past.
Matthew Gehrman | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Salesmate

  • The ability to switch between deals directly from within the deal itself
  • Load time could be improved however we have at any given time 180 + leads in the pipe
  • Ability to separate user rights per pipeline, i.e. having two separate team pipelines and each team can only see their leads.
Matthew Gehrman | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Salesmate

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Salesmate

Salesmate has a lot of similar features and functionality but where I feel they differ the most is the customer service, new feature integration, and a team that actually wants to develop the perfect pipeline management tool. Not only are they more competitive on the overpricing structure but I'm confident we'll be able to continue scaling with Salesmate as we grow the team
Matthew Gehrman | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Salesmate

  • Making the switch to Salesmate has saved us a fair amount from our prior service where we had to pay for all the additional features we wanted, whereas Salesmate includes it right out the gate.
  • By utilizing this tool we're able to stay on top of the sales cycle and overall lead flow which directly impacts our bottom line.
  • In terms of ROI if you work the system and utilize the tool as it should then you will make sales.
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

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