7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
Salesmate
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Top Rated
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 38 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 3 feature sets: Sales Force Automation, CRM Project Management, Customization
- Salesmate ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform
- 17hats and Salesmate are tied in 1 feature set: Security
Sales Force Automation
9.5
17hats
95%
9.3
Salesmate
93%
Salesmate ranks higher in 5/9 features
Salesmate ranks higher in 5/9 features
Customer data management / contact management
9.9
99%
2 Ratings
9.4
94%
33 Ratings
Workflow management
9.9
99%
2 Ratings
9.3
93%
33 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
9.3
93%
34 Ratings
Contract management
10.0
100%
2 Ratings
9.6
96%
19 Ratings
Quote & order management
10.0
100%
1 Rating
9.1
91%
17 Ratings
Interaction tracking
8.0
80%
1 Rating
9.4
94%
29 Ratings
Territory management
N/A
0 Ratings
8.9
89%
9 Ratings
Opportunity management
N/A
0 Ratings
9.5
95%
30 Ratings
Channel / partner relationship management
N/A
0 Ratings
9.1
91%
20 Ratings
Customer Service & Support
8.0
17hats
80%
9.4
Salesmate
94%
Salesmate ranks higher in 2/2 features
Salesmate ranks higher in 2/2 features
Case management
8.0
80%
1 Rating
9.4
94%
9 Ratings
Call center management
N/A
0 Ratings
9.4
94%
9 Ratings
Marketing Automation
8.0
17hats
80%
9.3
Salesmate
93%
Salesmate ranks higher in 2/2 features
Salesmate ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating
9.3
93%
32 Ratings
Email marketing
N/A
0 Ratings
9.2
92%
31 Ratings
CRM Project Management
9.5
17hats
95%
9.2
Salesmate
92%
Salesmate ranks higher in 2/3 features
Salesmate ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
9.3
93%
31 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
N/A
0 Ratings
Reporting
N/A
0 Ratings
9.1
91%
27 Ratings
Customization
9.9
17hats
99%
9.5
Salesmate
95%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.9
99%
2 Ratings
9.5
95%
33 Ratings
Custom objects
10.0
100%
1 Rating
9.5
95%
23 Ratings
Scripting environment
N/A
0 Ratings
9.4
94%
14 Ratings
API for custom integration
N/A
0 Ratings
9.5
95%
20 Ratings
Security
9.5
17hats
95%
9.5
Salesmate
95%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Single sign-on capability
10.0
100%
1 Rating
9.4
94%
25 Ratings
Role-based user permissions
9.0
90%
1 Rating
9.5
95%
29 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
9.0
Salesmate
90%
Salesmate ranks higher in 1/1 features
Salesmate ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating
9.0
90%
26 Ratings
Platform
8.0
17hats
80%
9.4
Salesmate
94%
Salesmate ranks higher in 1/1 features
Salesmate ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
9.4
94%
31 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A
9.1
Salesmate
91%
Salesmate ranks higher in 3/3 features
Salesmate ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
9.0
90%
22 Ratings
Pipeline visualization
N/A
0 Ratings
9.0
90%
32 Ratings
Customizable reports
N/A
0 Ratings
9.3
93%
27 Ratings
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
- Salesmate is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
9.2
Salesmate
92%
34 Ratings
Likelihood to Renew
17hats
N/A
0 Ratings
10.0
Salesmate
100%
1 Rating
Usability
9.0
17hats
90%
1 Rating
9.6
Salesmate
96%
33 Ratings
Support Rating
8.0
17hats
80%
3 Ratings
9.7
Salesmate
97%
33 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Salesmate
Salesmate is an excellent choice for small and medium businesses looking for an incredibly powerful CRM platform. The only use case where it may not be best suited is for larger companies or enterprise applications. For those unique cases that need robust custom-built solutions, Salesforce may be a better fit. However, for most companies, this platform features incredible capabilities.
Founder
Boldly ForgeMarketing & Advertising, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Salesmate
- For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
- Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
- Integration with other apps is good; I use QuickBooks and DocuSign.
- Customer service is very good.
Attorney-at-Law
Kershek Law OfficeLegal Services, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Salesmate
- The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
- The dashboard button is pointless if it still makes you choose between legacy or classic.

Verified User
Administrative Assistant in Other
Accounting Company, 1-10 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Salesmate
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$15 per user monthly (20% off for annual subscriptions)
Salesmate Editions & Modules
Edition
Starter | $151 |
---|---|
Growth | $301 |
Boost | $501 |
- per user monthly (20% off for annual subscriptions)
Additional Pricing Details
We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go creditsLikelihood to Renew
17hats
No score
No answers yet
No answers on this topic
Salesmate
Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Agency Principal
CityScape InsuranceInsurance, 1-10 employees
Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Salesmate
Salesmate 9.6
Based on 33 answers
Really solid UX both for sales representatives, and management. Very intuitive and easy to get used to. Our sales reps have had a bit of a learning curve with this, but that's also due to the level of customization we implemented specific to our business. Once trained, the system will allow you to track pretty much anything natively...from calls, to times on calls, appointments, agreements...you name it, it can be tracked if setup correctly. As the implementor of the software, the support team have been invaluable in their assistance and are never too far away
Marketing Manager
NGS CryptoFinancial Services, 11-50 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Salesmate
Salesmate 9.7
Based on 33 answers
This is where Salesmate, in my opinion, is most lacking. With other CRMs, I have been able to chat directly to the tech team, but with Salesmate it appears you have to go through customer service first, which honestly doesn't cut it. In fairness, Salesmate's online guides are very helpful and are usually sufficient to help you get the simple things done. However, as soon as you have a question of any complexity, getting customer service to understand the issue and help out has been like pulling teeth. I have experienced this half a dozen times. One example of this was when trying to migrate from our previous CRM. I had an issue migrating custom fields and notes from our old CRM. Only by the third support agent was I advised that what I was trying to do was not possible. Even then, the solution provided was initially incorrect, and even when I found the solution, it effectively meant me having to import our database 10 times (as each import could only take 1 note at a time). In the end, I had to manually import our database around 30 times before getting it right, costing our company many hours of lost time. We have now saved far more time than this using Salesmate, but that was one frustrating day!Overall I would advise using Salesmate only if you have a fairly simple CRM use case, or you are technologically capable to ride through the issues when trying to do something complex.

Verified User
Executive in Finance and Accounting
Financial Services Company, 1-10 employeesAlternatives Considered
17hats
No answers on this topic
Salesmate
Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
Sales.mate is the BEST, I love them! Seriously.
Business Owner
Biologic HempWholesale, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Salesmate
- It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
- It does a whole load of outreach for me. It's seamless.
- I get a lot more responses from people in my pipeline - especially using SMS to follow up.

Verified User
C-Level Executive in Corporate
Information Technology & Services Company, 1-10 employees