17hats vs. Salesmate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Salesmate
Score 9.8 out of 10
Mid-Size Companies (51-1,000 employees)
Salesmate is a single platform that helps create personalized experiences across marketing, sales, and service touchpoints across all channels – email, text, chat, web, calls, and eCommerce. It is designed to enable users to generate more leads, close more deals, and build lasting customer relationships. It replaces many disjointed systems to save users time and money. Salesmate offers businesses: …
$15
per user monthly (20% off for annual subscriptions)
Pricing
17hatsSalesmate
Editions & Modules
Starting Price
$45.00
per month
Starter
$15
per user monthly (20% off for annual subscriptions)
Growth
$30
per user monthly (20% off for annual subscriptions)
Boost
$50
per user monthly (20% off for annual subscriptions)
Enterprise
Custom
Offerings
Pricing Offerings
17hatsSalesmate
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsWe offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits
More Pricing Information
Features
17hatsSalesmate
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Salesmate
7.9
43 Ratings
3% above category average
Customer data management / contact management10.02 Ratings9.942 Ratings
Workflow management10.02 Ratings8.142 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings7.743 Ratings
Contract management10.02 Ratings6.926 Ratings
Quote & order management10.01 Ratings6.224 Ratings
Interaction tracking8.01 Ratings9.037 Ratings
Territory management00 Ratings9.09 Ratings
Opportunity management00 Ratings7.338 Ratings
Channel / partner relationship management00 Ratings7.528 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Salesmate
8.0
18 Ratings
6% above category average
Case management8.01 Ratings7.616 Ratings
Call center management00 Ratings8.417 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Salesmate
7.0
42 Ratings
8% below category average
Lead management8.01 Ratings7.241 Ratings
Email marketing00 Ratings6.940 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
Salesmate
8.8
40 Ratings
15% above category average
Task management9.01 Ratings9.240 Ratings
Billing and invoicing management10.02 Ratings00 Ratings
Reporting00 Ratings8.436 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Salesmate
7.2
43 Ratings
5% below category average
Custom fields9.92 Ratings7.742 Ratings
Custom objects10.01 Ratings6.931 Ratings
Scripting environment00 Ratings6.720 Ratings
API for custom integration00 Ratings7.527 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Salesmate
8.4
39 Ratings
1% above category average
Single sign-on capability10.01 Ratings8.433 Ratings
Role-based user permissions9.01 Ratings8.437 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Salesmate
7.1
35 Ratings
1% below category average
Marketing automation8.01 Ratings7.135 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Salesmate
7.7
40 Ratings
3% above category average
Mobile access8.01 Ratings7.740 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Salesmate
8.4
41 Ratings
10% above category average
Forecasting00 Ratings8.430 Ratings
Pipeline visualization00 Ratings8.441 Ratings
Customizable reports00 Ratings8.435 Ratings
Best Alternatives
17hatsSalesmate
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
FollowUp CRM
FollowUp CRM
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsSalesmate
Likelihood to Recommend
10.0
(2 ratings)
9.9
(43 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
9.0
(1 ratings)
9.9
(42 ratings)
Support Rating
8.0
(2 ratings)
3.2
(42 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
17hatsSalesmate
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Rapidops, Inc.
Salesmate gives us everything we need as a small business, with a clear interface, and can adapt to any business. If I was being ultra picky, I would perhaps suggest the ability to remove or hide certain modules not applicable to our niche, e.g., we are a B2C business, so the company module is not really useable for us, but this is not a negative by any means.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Rapidops, Inc.
  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
Rapidops, Inc.
  • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
  • The dashboard button is pointless if it still makes you choose between legacy or classic.
Read full review
Likelihood to Renew
17hats
No answers on this topic
Rapidops, Inc.
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
Rapidops, Inc.
It's so easy, and the support is top notch and I love Salesmate. Seriously the best CRM on the market right now, which I was able to customize exactly the way I needed to, with their support with me every step of the way. I will be working with SalesMate for a long time if not forever.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Rapidops, Inc.
The support team at Salesmate is top-notch. They provide live chat support within the platform and answer typically in under a minute. They are always incredibly quick to respond to questions and provide insightful information. Getting started on the platform is easy as you always have support nearby.
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Implementation Rating
17hats
No answers on this topic
Rapidops, Inc.
No - All very straightforward and simple.
Read full review
Alternatives Considered
17hats
No answers on this topic
Rapidops, Inc.
Very similar in overall layout and user experience...but the features blow these others out of the water. Where alternative solutions had features either lacking or as an upgrade (ie having to spend an extra $10-$30/month/user) Salesmate has these features out-of-the-box
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Rapidops, Inc.
  • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
  • It does a whole load of outreach for me. It's seamless.
  • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
Read full review
ScreenShots

Salesmate Screenshots

Screenshot of Track your deals through a sales pipeline. Close more deals by staying focused and organized.Screenshot of With our mobile applications, your reps can enjoy using Salesmate on the road.Screenshot of Workflow automation can automate touchpoints, outreach, and more. Keep your team focused on what they need to do without having them to complete manual tasks.Screenshot of Understand your sales team's productivity. We have reports that will show your top and lowest performers. This will give management actionable insights to help the team perform better.Screenshot of Built-in calling and texting makes Salesmate a turnkey solution to onboard any new sales rep in your office or remote.