What users are saying about
7 Ratings
18 Ratings
7 Ratings
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Score 9.1 out of 100
18 Ratings
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Score 9.2 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Security
  • Veeva CRM ranks higher in 2 feature sets: Integrations with 3rd-party Software, Platform
  • 17hats and Veeva CRM are tied in 1 feature set: Customer Service & Support

Sales Force Automation

9.5

17hats

95%
7.6

Veeva CRM

76%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.0
80%
3 Ratings

Workflow management

9.9
99%
2 Ratings
8.1
81%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
7.6
76%
2 Ratings

Contract management

10.0
100%
2 Ratings
7.1
71%
2 Ratings

Quote & order management

10.0
100%
1 Rating
6.1
61%
2 Ratings

Interaction tracking

8.0
80%
1 Rating
8.3
83%
3 Ratings

Territory management

N/A
0 Ratings
7.1
71%
3 Ratings

Opportunity management

N/A
0 Ratings
8.0
80%
2 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.0
80%
2 Ratings

Customer Service & Support

8.0

17hats

80%
8.0

Veeva CRM

80%
Veeva CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.0
80%
2 Ratings

Call center management

N/A
0 Ratings
8.0
80%
1 Rating

Help desk management

N/A
0 Ratings
8.0
80%
1 Rating

Marketing Automation

8.0

17hats

80%
7.1

Veeva CRM

71%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
7.0
70%
2 Ratings

Email marketing

N/A
0 Ratings
7.1
71%
2 Ratings

CRM Project Management

9.5

17hats

95%
7.5

Veeva CRM

75%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.0
80%
2 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
7.6
76%
2 Ratings

Reporting

N/A
0 Ratings
6.9
69%
2 Ratings

Customization

9.9

17hats

99%
7.4

Veeva CRM

74%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
7.2
72%
3 Ratings

Custom objects

10.0
100%
1 Rating
7.2
72%
3 Ratings

Scripting environment

N/A
0 Ratings
7.3
73%
2 Ratings

API for custom integration

N/A
0 Ratings
7.9
79%
3 Ratings

Security

9.5

17hats

95%
9.0

Veeva CRM

90%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.0
90%
3 Ratings

Role-based user permissions

9.0
90%
1 Rating
9.0
90%
3 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
9.0

Veeva CRM

90%
Veeva CRM ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
9.0
90%
1 Rating

Platform

8.0

17hats

80%
9.2

Veeva CRM

92%
Veeva CRM ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
9.2
92%
3 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
6.4

Veeva CRM

64%
Veeva CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
6.1
61%
2 Ratings

Pipeline visualization

N/A
0 Ratings
7.7
77%
2 Ratings

Customizable reports

N/A
0 Ratings
5.5
55%
3 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
8.5

Veeva CRM

85%
Veeva CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.0
80%
1 Rating

Social engagement

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.1

Veeva CRM

81%
3 Ratings

Usability

9.0

17hats

90%
1 Rating

Veeva CRM

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

Veeva CRM

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Veeva CRM Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

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