What users are saying about
1 Ratings
11 Ratings
1 Ratings
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Score 9 out of 100
11 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Veeva CRM
7.6
Customer data management / contact management
17hats
9.0
Veeva CRM
8.0
Workflow management
17hats
9.0
Veeva CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Veeva CRM
7.6
Contract management
17hats
10.0
Veeva CRM
7.1
Quote & order management
17hats
10.0
Veeva CRM
6.1
Interaction tracking
17hats
8.0
Veeva CRM
8.3
Territory management
17hats
Veeva CRM
7.0
Opportunity management
17hats
Veeva CRM
8.0
Channel / partner relationship management
17hats
Veeva CRM
8.0

Customer Service & Support

17hats
8.0
Veeva CRM
8.0
Case management
17hats
8.0
Veeva CRM
8.0
Call center management
17hats
Veeva CRM
8.0
Help desk management
17hats
Veeva CRM
8.0

Marketing Automation

17hats
8.0
Veeva CRM
7.1
Lead management
17hats
8.0
Veeva CRM
7.0
Email marketing
17hats
Veeva CRM
7.1

CRM Project Management

17hats
9.5
Veeva CRM
7.5
Task management
17hats
9.0
Veeva CRM
8.0
Billing and invoicing management
17hats
10.0
Veeva CRM
7.6
Reporting
17hats
Veeva CRM
6.8

Customization

17hats
8.0
Veeva CRM
7.4
Custom fields
17hats
8.0
Veeva CRM
7.2
Custom objects
17hats
Veeva CRM
7.2
Scripting environment
17hats
Veeva CRM
7.3
API for custom integration
17hats
Veeva CRM
7.9

Security

17hats
9.5
Veeva CRM
9.0
Single sign-on capability
17hats
10.0
Veeva CRM
9.0
Role-based user permissions
17hats
9.0
Veeva CRM
9.0

Integrations with 3rd-party Software

17hats
8.0
Veeva CRM
9.0
Marketing automation
17hats
8.0
Veeva CRM
9.0

Platform

17hats
8.0
Veeva CRM
9.2
Mobile access
17hats
8.0
Veeva CRM
9.2

CRM Reporting & Analytics

17hats
Veeva CRM
6.4
Forecasting
17hats
Veeva CRM
6.1
Pipeline visualization
17hats
Veeva CRM
7.7
Customizable reports
17hats
Veeva CRM
5.4

Social CRM

17hats
Veeva CRM
8.5
Social data
17hats
Veeva CRM
8.0
Social engagement
17hats
Veeva CRM
9.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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