3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 3 reviews and ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 13 reviews and ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Veeva CRM
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesFeature Rating Comparison
Sales Force Automation
17hats
9.3
Veeva CRM
7.6
Customer data management / contact management
17hats
9.5
Veeva CRM
8.0
Workflow management
17hats
9.5
Veeva CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Veeva CRM
7.6
Contract management
17hats
10.0
Veeva CRM
7.1
Quote & order management
17hats
10.0
Veeva CRM
6.1
Interaction tracking
17hats
8.0
Veeva CRM
8.3
Territory management
17hats
—
Veeva CRM
7.1
Opportunity management
17hats
—
Veeva CRM
8.0
Channel / partner relationship management
17hats
—
Veeva CRM
8.0
Customer Service & Support
17hats
8.0
Veeva CRM
8.0
Case management
17hats
8.0
Veeva CRM
8.0
Call center management
17hats
—
Veeva CRM
8.0
Help desk management
17hats
—
Veeva CRM
8.0
Marketing Automation
17hats
8.0
Veeva CRM
7.1
Lead management
17hats
8.0
Veeva CRM
7.0
Email marketing
17hats
—
Veeva CRM
7.1
CRM Project Management
17hats
9.5
Veeva CRM
7.5
Task management
17hats
9.0
Veeva CRM
8.0
Billing and invoicing management
17hats
10.0
Veeva CRM
7.6
Reporting
17hats
—
Veeva CRM
6.9
Customization
17hats
9.5
Veeva CRM
7.4
Custom fields
17hats
9.0
Veeva CRM
7.2
Custom objects
17hats
10.0
Veeva CRM
7.2
Scripting environment
17hats
—
Veeva CRM
7.3
API for custom integration
17hats
—
Veeva CRM
7.9
Security
17hats
9.5
Veeva CRM
9.0
Single sign-on capability
17hats
10.0
Veeva CRM
9.0
Role-based user permissions
17hats
9.0
Veeva CRM
9.0
Integrations with 3rd-party Software
17hats
8.0
Veeva CRM
9.0
Marketing automation
17hats
8.0
Veeva CRM
9.0
Platform
17hats
8.0
Veeva CRM
9.2
Mobile access
17hats
8.0
Veeva CRM
9.2
CRM Reporting & Analytics
17hats
—
Veeva CRM
6.4
Forecasting
17hats
—
Veeva CRM
6.1
Pipeline visualization
17hats
—
Veeva CRM
7.7
Customizable reports
17hats
—
Veeva CRM
5.4
Social CRM
17hats
—
Veeva CRM
8.5
Social data
17hats
—
Veeva CRM
8.0
Social engagement
17hats
—
Veeva CRM
9.0
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Veeva CRM
- Easily accessible with any devices such as ipads, iphones and desktop
- Data mining - system provides insightful information to users which are targeted for each customer
- Increases productivity of field staffs

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employeesCons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Veeva CRM
- Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
- Standardization of permissions and customization across teams
- Pricing

Verified User
Program Manager in Information Technology
Pharmaceuticals Company, 11-50 employeesUsability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 2 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Veeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Veeva CRM
- The system has allowed our field staff to be more efficient
- Target marketing based on the data analytics

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- Per Month
Additional Pricing Details
—Veeva CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Veeva CRM Editions & Modules
—