17hats vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Veeva CRM
Score 7.7 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
17hatsVeeva CRM
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
17hatsVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Veeva CRM
9.1
4 Ratings
17% above category average
Customer data management / contact management10.02 Ratings10.04 Ratings
Workflow management10.02 Ratings9.04 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings10.03 Ratings
Contract management10.02 Ratings10.03 Ratings
Quote & order management10.01 Ratings9.03 Ratings
Interaction tracking8.01 Ratings10.04 Ratings
Territory management00 Ratings7.04 Ratings
Opportunity management00 Ratings8.03 Ratings
Channel / partner relationship management00 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Veeva CRM
9.3
3 Ratings
22% above category average
Case management8.01 Ratings10.03 Ratings
Call center management00 Ratings8.01 Ratings
Help desk management00 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Veeva CRM
8.5
3 Ratings
12% above category average
Lead management8.01 Ratings9.03 Ratings
Email marketing00 Ratings8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
Veeva CRM
9.7
3 Ratings
25% above category average
Task management9.01 Ratings10.03 Ratings
Billing and invoicing management10.02 Ratings10.03 Ratings
Reporting00 Ratings9.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Veeva CRM
8.8
4 Ratings
15% above category average
Custom fields9.92 Ratings8.04 Ratings
Custom objects10.01 Ratings7.04 Ratings
Scripting environment00 Ratings10.03 Ratings
API for custom integration00 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
14% above category average
Veeva CRM
9.5
4 Ratings
14% above category average
Single sign-on capability10.01 Ratings9.04 Ratings
Role-based user permissions9.01 Ratings10.04 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Veeva CRM
9.0
2 Ratings
23% above category average
Marketing automation8.01 Ratings9.02 Ratings
Compensation management00 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Veeva CRM
10.0
4 Ratings
29% above category average
Mobile access8.01 Ratings10.04 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Veeva CRM
8.7
4 Ratings
14% above category average
Forecasting00 Ratings8.03 Ratings
Pipeline visualization00 Ratings9.03 Ratings
Customizable reports00 Ratings9.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Veeva CRM
8.5
1 Ratings
16% above category average
Social data00 Ratings8.01 Ratings
Social engagement00 Ratings9.01 Ratings
Best Alternatives
17hatsVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsVeeva CRM
Likelihood to Recommend
10.0
(2 ratings)
9.0
(4 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsVeeva CRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Read full review
Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
Veeva Systems
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review
Veeva Systems
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Veeva Systems
Better for field based medical personnel when recording Medical calls.
Read full review
Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
Read full review
ScreenShots