17hats vs Veeva CRM | TrustRadius

Likelihood to Recommend

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

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Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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Feature Rating Comparison

17hats

Veeva CRM

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Veeva CRM

Case management

Call center management

Help desk management

17hats

Veeva CRM

Lead management

Email marketing

17hats

Veeva CRM

Task management

Billing and invoicing management

Reporting

17hats

Veeva CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Veeva CRM

Single sign-on capability

Role-based user permissions

17hats

Veeva CRM

Marketing automation

17hats

Veeva CRM

Mobile access

17hats

Veeva CRM

Forecasting

Pipeline visualization

Customizable reports

17hats

Veeva CRM

Social data

Social engagement

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Easily accessible with any devices such as ipads, iphones and desktop
Data mining - system provides insightful information to users which are targeted for each customer
Increases productivity of field staffs

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Verified User

Contributor in Marketing

Pharmaceuticals Company, 1001-5000 employees

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Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
Standardization of permissions and customization across teams
Pricing

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Verified User

Program Manager in Information Technology

Pharmaceuticals Company, 11-50 employees

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Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

17hats 8.0

Based on 2 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

No answers on this topic

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

View all 3 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

The system has allowed our field staff to be more efficient
Target marketing based on the data analytics

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Verified User

Contributor in Marketing

Pharmaceuticals Company, 1001-5000 employees

View all 3 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

17hats Editions & Modules

Edition

Starting Price	$45.00¹

Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Veeva CRM Editions & Modules

—

Additional Pricing Details

—

Rating Summary

17hats

Veeva CRM

17hats

Veeva CRM

17hats

Veeva CRM

Likelihood to Recommend

17hats

Veeva CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Marketing automation

Mobile access

Forecasting

Pipeline visualization

Customizable reports

Social data

Social engagement

Pros

17hats

Veeva CRM

Cons

17hats

Veeva CRM

Usability

17hats

Veeva CRM

Support Rating

17hats

Veeva CRM

Alternatives Considered

17hats

Veeva CRM

Return on Investment

17hats

Veeva CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Veeva CRM Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison