7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 18 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Security
- Veeva CRM ranks higher in 2 feature sets: Integrations with 3rd-party Software, Platform
- 17hats and Veeva CRM are tied in 1 feature set: Customer Service & Support
Sales Force Automation
9.5
17hats
95%

7.6
Veeva CRM
76%
17hats ranks higher in 5/9 features
17hats ranks higher in 5/9 features
Customer data management / contact management
9.9
99%
2 Ratings

8.0
80%
3 Ratings
Workflow management
9.9
99%
2 Ratings

8.1
81%
3 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

7.6
76%
2 Ratings
Contract management
10.0
100%
2 Ratings

7.1
71%
2 Ratings
Quote & order management
10.0
100%
1 Rating

6.1
61%
2 Ratings
Interaction tracking
8.0
80%
1 Rating

8.3
83%
3 Ratings
Territory management
N/A
0 Ratings

7.1
71%
3 Ratings
Opportunity management
N/A
0 Ratings

8.0
80%
2 Ratings
Channel / partner relationship management
N/A
0 Ratings

8.0
80%
2 Ratings
Customer Service & Support
8.0
17hats
80%

8.0
Veeva CRM
80%
Veeva CRM ranks higher in 3/3 features
Veeva CRM ranks higher in 3/3 features
Case management
8.0
80%
1 Rating

8.0
80%
2 Ratings
Call center management
N/A
0 Ratings

8.0
80%
1 Rating
Help desk management
N/A
0 Ratings

8.0
80%
1 Rating
Marketing Automation
8.0
17hats
80%

7.1
Veeva CRM
71%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Lead management
8.0
80%
1 Rating

7.0
70%
2 Ratings
Email marketing
N/A
0 Ratings

7.1
71%
2 Ratings
CRM Project Management
9.5
17hats
95%

7.5
Veeva CRM
75%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

8.0
80%
2 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

7.6
76%
2 Ratings
Reporting
N/A
0 Ratings

6.9
69%
2 Ratings
Customization
9.9
17hats
99%

7.4
Veeva CRM
74%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.9
99%
2 Ratings

7.2
72%
3 Ratings
Custom objects
10.0
100%
1 Rating

7.2
72%
3 Ratings
Scripting environment
N/A
0 Ratings

7.3
73%
2 Ratings
API for custom integration
N/A
0 Ratings

7.9
79%
3 Ratings
Security
9.5
17hats
95%

9.0
Veeva CRM
90%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

9.0
90%
3 Ratings
Role-based user permissions
9.0
90%
1 Rating

9.0
90%
3 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

9.0
Veeva CRM
90%
Veeva CRM ranks higher in 1/1 features
Veeva CRM ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating

9.0
90%
1 Rating
Platform
8.0
17hats
80%

9.2
Veeva CRM
92%
Veeva CRM ranks higher in 1/1 features
Veeva CRM ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

9.2
92%
3 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

6.4
Veeva CRM
64%
Veeva CRM ranks higher in 3/3 features
Veeva CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

6.1
61%
2 Ratings
Pipeline visualization
N/A
0 Ratings

7.7
77%
2 Ratings
Customizable reports
N/A
0 Ratings

5.5
55%
3 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

8.5
Veeva CRM
85%
Veeva CRM ranks higher in 2/2 features
Veeva CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.0
80%
1 Rating
Social engagement
N/A
0 Ratings

9.0
90%
1 Rating
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

8.1
Veeva CRM
81%
3 Ratings
Usability
9.0
17hats
90%
1 Rating

Veeva CRM
N/A
0 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

Veeva CRM
N/A
0 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Veeva CRM
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesPros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Veeva CRM
- Easily accessible with any devices such as ipads, iphones and desktop
- Data mining - system provides insightful information to users which are targeted for each customer
- Increases productivity of field staffs

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employeesCons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Veeva CRM
- Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
- Standardization of permissions and customization across teams
- Pricing

Verified User
Program Manager in Information Technology
Pharmaceuticals Company, 11-50 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Veeva CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Veeva CRM Editions & Modules
—
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Veeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Veeva CRM
- The system has allowed our field staff to be more efficient
- Target marketing based on the data analytics

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employees