What users are saying about
37 Ratings
17 Ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Highrise
Customer data management / contact management
1CRM
9.0
Highrise
Workflow management
1CRM
9.0
Highrise
Territory management
1CRM
9.0
Highrise
Opportunity management
1CRM
10.0
Highrise
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Highrise
Contract management
1CRM
7.0
Highrise
Quote & order management
1CRM
10.0
Highrise
Interaction tracking
1CRM
9.0
Highrise
Channel / partner relationship management
1CRM
9.0
Highrise

Customer Service & Support

1CRM
9.3
Highrise
Case management
1CRM
10.0
Highrise
Call center management
1CRM
9.0
Highrise
Help desk management
1CRM
9.0
Highrise

Marketing Automation

1CRM
10.0
Highrise
Lead management
1CRM
10.0
Highrise
Email marketing
1CRM
10.0
Highrise

CRM Project Management

1CRM
9.7
Highrise
Task management
1CRM
9.0
Highrise
Billing and invoicing management
1CRM
10.0
Highrise
Reporting
1CRM
10.0
Highrise

CRM Reporting & Analytics

1CRM
9.0
Highrise
Forecasting
1CRM
8.0
Highrise
Pipeline visualization
1CRM
9.0
Highrise
Customizable reports
1CRM
10.0
Highrise

Customization

1CRM
8.5
Highrise
Custom fields
1CRM
8.0
Highrise
Custom objects
1CRM
8.0
Highrise
Scripting environment
1CRM
9.0
Highrise
API for custom integration
1CRM
9.0
Highrise

Security

1CRM
8.5
Highrise
Single sign-on capability
1CRM
8.0
Highrise
Role-based user permissions
1CRM
9.0
Highrise

Social CRM

1CRM
7.5
Highrise
Social data
1CRM
7.0
Highrise
Social engagement
1CRM
8.0
Highrise

Integrations with 3rd-party Software

1CRM
9.5
Highrise
Marketing automation
1CRM
9.0
Highrise
Compensation management
1CRM
10.0
Highrise

Platform

1CRM
9.0
Highrise
Mobile access
1CRM
9.0
Highrise

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison