What users are saying about
37 Ratings
56 Ratings
37 Ratings
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Score 7.7 out of 100
56 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Nimble
7.6
Customer data management / contact management
1CRM
9.0
Nimble
9.4
Workflow management
1CRM
9.0
Nimble
7.6
Territory management
1CRM
9.0
Nimble
6.8
Opportunity management
1CRM
10.0
Nimble
7.6
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Nimble
9.0
Contract management
1CRM
7.0
Nimble
5.5
Quote & order management
1CRM
10.0
Nimble
6.8
Interaction tracking
1CRM
9.0
Nimble
8.2
Channel / partner relationship management
1CRM
9.0
Nimble
7.5

Customer Service & Support

1CRM
9.3
Nimble
7.6
Case management
1CRM
10.0
Nimble
7.7
Call center management
1CRM
9.0
Nimble
7.6
Help desk management
1CRM
9.0
Nimble
7.6

Marketing Automation

1CRM
10.0
Nimble
7.1
Lead management
1CRM
10.0
Nimble
7.3
Email marketing
1CRM
10.0
Nimble
6.9

CRM Project Management

1CRM
9.7
Nimble
7.0
Task management
1CRM
9.0
Nimble
7.8
Billing and invoicing management
1CRM
10.0
Nimble
7.3
Reporting
1CRM
10.0
Nimble
6.0

CRM Reporting & Analytics

1CRM
9.0
Nimble
6.8
Forecasting
1CRM
8.0
Nimble
7.7
Pipeline visualization
1CRM
9.0
Nimble
8.1
Customizable reports
1CRM
10.0
Nimble
4.5

Customization

1CRM
8.5
Nimble
6.8
Custom fields
1CRM
8.0
Nimble
8.6
Custom objects
1CRM
8.0
Nimble
7.5
Scripting environment
1CRM
9.0
Nimble
6.2
API for custom integration
1CRM
9.0
Nimble
5.1

Security

1CRM
8.5
Nimble
6.3
Single sign-on capability
1CRM
8.0
Nimble
7.6
Role-based user permissions
1CRM
9.0
Nimble
5.0

Social CRM

1CRM
7.5
Nimble
8.7
Social data
1CRM
7.0
Nimble
9.2
Social engagement
1CRM
8.0
Nimble
8.3

Integrations with 3rd-party Software

1CRM
9.5
Nimble
6.7
Marketing automation
1CRM
9.0
Nimble
6.6
Compensation management
1CRM
10.0
Nimble
6.8

Platform

1CRM
9.0
Nimble
8.1
Mobile access
1CRM
9.0
Nimble
8.1

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Nimble

Nimble 7.3
Based on 1 answer
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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