40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 13 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Veeva CRM
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesFeature Rating Comparison
Sales Force Automation
1CRM
8.9
Veeva CRM
7.6
Customer data management / contact management
1CRM
9.0
Veeva CRM
8.0
Workflow management
1CRM
9.0
Veeva CRM
8.1
Territory management
1CRM
9.0
Veeva CRM
7.1
Opportunity management
1CRM
9.5
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Veeva CRM
7.6
Contract management
1CRM
8.1
Veeva CRM
7.1
Quote & order management
1CRM
9.5
Veeva CRM
6.1
Interaction tracking
1CRM
9.0
Veeva CRM
8.3
Channel / partner relationship management
1CRM
9.0
Veeva CRM
8.0
Customer Service & Support
1CRM
9.5
Veeva CRM
8.0
Case management
1CRM
10.0
Veeva CRM
8.0
Call center management
1CRM
9.5
Veeva CRM
8.0
Help desk management
1CRM
9.0
Veeva CRM
8.0
Marketing Automation
1CRM
10.0
Veeva CRM
7.1
Lead management
1CRM
10.0
Veeva CRM
7.0
Email marketing
1CRM
10.0
Veeva CRM
7.1
CRM Project Management
1CRM
9.5
Veeva CRM
7.5
Task management
1CRM
9.0
Veeva CRM
8.0
Billing and invoicing management
1CRM
9.5
Veeva CRM
7.6
Reporting
1CRM
10.0
Veeva CRM
6.9
CRM Reporting & Analytics
1CRM
9.5
Veeva CRM
6.4
Forecasting
1CRM
9.1
Veeva CRM
6.1
Pipeline visualization
1CRM
9.5
Veeva CRM
7.7
Customizable reports
1CRM
10.0
Veeva CRM
5.4
Customization
1CRM
8.6
Veeva CRM
7.4
Custom fields
1CRM
8.5
Veeva CRM
7.2
Custom objects
1CRM
8.0
Veeva CRM
7.2
Scripting environment
1CRM
9.0
Veeva CRM
7.3
API for custom integration
1CRM
9.0
Veeva CRM
7.9
Security
1CRM
9.3
Veeva CRM
9.0
Single sign-on capability
1CRM
9.1
Veeva CRM
9.0
Role-based user permissions
1CRM
9.5
Veeva CRM
9.0
Social CRM
1CRM
7.5
Veeva CRM
8.5
Social data
1CRM
7.0
Veeva CRM
8.0
Social engagement
1CRM
8.0
Veeva CRM
9.0
Integrations with 3rd-party Software
1CRM
9.5
Veeva CRM
9.0
Marketing automation
1CRM
9.0
Veeva CRM
9.0
Compensation management
1CRM
10.0
Veeva CRM
—
Platform
1CRM
9.0
Veeva CRM
9.2
Mobile access
1CRM
9.0
Veeva CRM
9.2
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Veeva CRM
- Easily accessible with any devices such as ipads, iphones and desktop
- Data mining - system provides insightful information to users which are targeted for each customer
- Increases productivity of field staffs

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employeesCons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Veeva CRM
- Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
- Standardization of permissions and customization across teams
- Pricing

Verified User
Program Manager in Information Technology
Pharmaceuticals Company, 11-50 employeesUsability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Veeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Veeva CRM
- The system has allowed our field staff to be more efficient
- Target marketing based on the data analytics

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employees