What users are saying about
56 Ratings
17 Ratings
56 Ratings
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Score 8.3 out of 100
17 Ratings
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Score 9.2 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM
  • Veeva CRM ranks higher in 2 feature sets: Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
7.6

Veeva CRM

76%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.0
80%
3 Ratings

Workflow management

9.5
95%
5 Ratings
8.1
81%
3 Ratings

Territory management

9.3
93%
5 Ratings
7.1
71%
3 Ratings

Opportunity management

9.6
96%
5 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
7.6
76%
2 Ratings

Contract management

8.8
88%
5 Ratings
7.1
71%
2 Ratings

Quote & order management

9.6
96%
5 Ratings
6.1
61%
2 Ratings

Interaction tracking

9.6
96%
5 Ratings
8.3
83%
3 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
8.0
80%
2 Ratings

Customer Service & Support

9.6

1CRM

96%
8.0

Veeva CRM

80%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
8.0
80%
2 Ratings

Call center management

10.0
100%
5 Ratings
8.0
80%
1 Rating

Help desk management

9.3
93%
4 Ratings
8.0
80%
1 Rating

Marketing Automation

8.5

1CRM

85%
7.1

Veeva CRM

71%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
7.0
70%
2 Ratings

Email marketing

8.3
83%
5 Ratings
7.1
71%
2 Ratings

CRM Project Management

9.0

1CRM

90%
7.5

Veeva CRM

75%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
7.6
76%
2 Ratings

Reporting

9.4
94%
5 Ratings
6.9
69%
2 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
6.4

Veeva CRM

64%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
6.1
61%
2 Ratings

Pipeline visualization

9.4
94%
5 Ratings
7.7
77%
2 Ratings

Customizable reports

9.2
92%
5 Ratings
5.5
55%
3 Ratings

Customization

8.9

1CRM

89%
7.4

Veeva CRM

74%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
7.2
72%
3 Ratings

Custom objects

9.3
93%
4 Ratings
7.2
72%
3 Ratings

Scripting environment

8.6
86%
4 Ratings
7.3
73%
2 Ratings

API for custom integration

8.7
87%
4 Ratings
7.9
79%
3 Ratings

Security

9.3

1CRM

93%
9.0

Veeva CRM

90%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
9.0
90%
3 Ratings

Role-based user permissions

9.4
94%
5 Ratings
9.0
90%
3 Ratings

Social CRM

9.1

1CRM

91%
8.5

Veeva CRM

85%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
8.0
80%
1 Rating

Social engagement

9.2
92%
4 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

8.4

1CRM

84%
9.0

Veeva CRM

90%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
9.0
90%
1 Rating

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
9.2

Veeva CRM

92%
Veeva CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
9.2
92%
3 Ratings

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
8.1

Veeva CRM

81%
3 Ratings

Usability

9.6

1CRM

96%
4 Ratings

Veeva CRM

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

Veeva CRM

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

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