1CRM vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 8.0 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
Veeva CRM
Score 7.7 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
1CRMVeeva CRM
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
No answers on this topic
Offerings
Pricing Offerings
1CRMVeeva CRM
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTry 1CRM free for 30 days, no credit card required—
More Pricing Information
Community Pulse
1CRMVeeva CRM
Features
1CRMVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.0
6 Ratings
15% above category average
Veeva CRM
9.1
4 Ratings
16% above category average
Customer data management / contact management10.06 Ratings10.04 Ratings
Workflow management8.06 Ratings9.04 Ratings
Territory management8.06 Ratings7.04 Ratings
Opportunity management10.06 Ratings8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)9.06 Ratings10.03 Ratings
Contract management8.06 Ratings10.03 Ratings
Quote & order management9.06 Ratings9.03 Ratings
Interaction tracking10.06 Ratings10.04 Ratings
Channel / partner relationship management9.06 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
8.7
6 Ratings
13% above category average
Veeva CRM
9.3
3 Ratings
20% above category average
Case management9.06 Ratings10.03 Ratings
Call center management8.06 Ratings8.01 Ratings
Help desk management9.05 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
9.0
6 Ratings
16% above category average
Veeva CRM
8.5
3 Ratings
10% above category average
Lead management9.06 Ratings9.03 Ratings
Email marketing9.06 Ratings8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.7
6 Ratings
13% above category average
Veeva CRM
9.7
3 Ratings
24% above category average
Task management9.06 Ratings10.03 Ratings
Billing and invoicing management7.06 Ratings10.03 Ratings
Reporting10.06 Ratings9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.7
6 Ratings
14% above category average
Veeva CRM
8.7
4 Ratings
14% above category average
Forecasting8.06 Ratings8.03 Ratings
Pipeline visualization10.06 Ratings9.03 Ratings
Customizable reports8.06 Ratings9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.0
6 Ratings
5% above category average
Veeva CRM
8.8
4 Ratings
14% above category average
Custom fields8.06 Ratings8.04 Ratings
Custom objects8.05 Ratings7.04 Ratings
Scripting environment8.05 Ratings10.03 Ratings
API for custom integration8.05 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.0
6 Ratings
4% below category average
Veeva CRM
9.5
4 Ratings
13% above category average
Single sign-on capability8.06 Ratings9.04 Ratings
Role-based user permissions8.06 Ratings10.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.5
5 Ratings
14% above category average
Veeva CRM
8.5
1 Ratings
14% above category average
Social data8.05 Ratings8.01 Ratings
Social engagement9.05 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
9.0
5 Ratings
20% above category average
Veeva CRM
9.0
2 Ratings
20% above category average
Marketing automation9.05 Ratings9.02 Ratings
Compensation management9.05 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.2
4 Ratings
5% below category average
Veeva CRM
10.0
4 Ratings
28% above category average
Mobile access7.24 Ratings10.04 Ratings
Best Alternatives
1CRMVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1CRMVeeva CRM
Likelihood to Recommend
9.0
(6 ratings)
9.0
(4 ratings)
Usability
9.0
(5 ratings)
-
(0 ratings)
Support Rating
9.9
(4 ratings)
-
(0 ratings)
User Testimonials
1CRMVeeva CRM
Likelihood to Recommend
Converge Technology Solutions
I liked the fact that all the customer data was in one place with easy access. Instead of trying to hunt down specific data points, everyone on our team had access to the data. It was connected to a booking system that we used which was easy to enter orders and keep track of all opportunities.
Read full review
Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros
Converge Technology Solutions
  • It analysis trade made on the day for the customer.
  • It helps to build product catalog and track information.
  • It manages and stores large amount of very sensitive or private data.
Read full review
Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
Read full review
Cons
Converge Technology Solutions
  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
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Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
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Usability
Converge Technology Solutions
I give this rating due to ease of usage, data retrieval (which is integral part of my position), reporting and retention of information. I love the fact that we can assign tasks across the team and set targets etc.
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Veeva Systems
No answers on this topic
Support Rating
Converge Technology Solutions
Through the usage of 1CRM, customers are satisfied as the work is done easily and fast. So it ensures tracking and ranking client performance, sharing customizable dashboards. It also gives a way to easily see previous transaction and personalize the customer experience. So 1CRM ease our work to analysis and report the commodity sector.
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Veeva Systems
No answers on this topic
Alternatives Considered
Converge Technology Solutions
It's more advanced and interactive to use. And it's cloud based built in latest technology so it's much better for me to use.
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Veeva Systems
Better for field based medical personnel when recording Medical calls.
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Return on Investment
Converge Technology Solutions
  • I'm satisfied with 1crm as it makes us to gain profit.
  • 1crm is used in our whole department which ease to collect data of customers.
  • It makes our job easy to store large amount of information.
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Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
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