What users are saying about
37 Ratings
12 Ratings
37 Ratings
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Score 7.7 out of 100
12 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Veeva CRM
7.6
Customer data management / contact management
1CRM
9.0
Veeva CRM
8.0
Workflow management
1CRM
9.0
Veeva CRM
8.1
Territory management
1CRM
9.0
Veeva CRM
7.0
Opportunity management
1CRM
10.0
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Veeva CRM
7.6
Contract management
1CRM
7.0
Veeva CRM
7.1
Quote & order management
1CRM
10.0
Veeva CRM
6.1
Interaction tracking
1CRM
9.0
Veeva CRM
8.3
Channel / partner relationship management
1CRM
9.0
Veeva CRM
8.0

Customer Service & Support

1CRM
9.3
Veeva CRM
8.0
Case management
1CRM
10.0
Veeva CRM
8.0
Call center management
1CRM
9.0
Veeva CRM
8.0
Help desk management
1CRM
9.0
Veeva CRM
8.0

Marketing Automation

1CRM
10.0
Veeva CRM
7.1
Lead management
1CRM
10.0
Veeva CRM
7.0
Email marketing
1CRM
10.0
Veeva CRM
7.1

CRM Project Management

1CRM
9.7
Veeva CRM
7.5
Task management
1CRM
9.0
Veeva CRM
8.0
Billing and invoicing management
1CRM
10.0
Veeva CRM
7.6
Reporting
1CRM
10.0
Veeva CRM
6.8

CRM Reporting & Analytics

1CRM
9.0
Veeva CRM
6.4
Forecasting
1CRM
8.0
Veeva CRM
6.1
Pipeline visualization
1CRM
9.0
Veeva CRM
7.7
Customizable reports
1CRM
10.0
Veeva CRM
5.4

Customization

1CRM
8.5
Veeva CRM
7.4
Custom fields
1CRM
8.0
Veeva CRM
7.2
Custom objects
1CRM
8.0
Veeva CRM
7.2
Scripting environment
1CRM
9.0
Veeva CRM
7.3
API for custom integration
1CRM
9.0
Veeva CRM
7.9

Security

1CRM
8.5
Veeva CRM
9.0
Single sign-on capability
1CRM
8.0
Veeva CRM
9.0
Role-based user permissions
1CRM
9.0
Veeva CRM
9.0

Social CRM

1CRM
7.5
Veeva CRM
8.5
Social data
1CRM
7.0
Veeva CRM
8.0
Social engagement
1CRM
8.0
Veeva CRM
9.0

Integrations with 3rd-party Software

1CRM
9.5
Veeva CRM
9.0
Marketing automation
1CRM
9.0
Veeva CRM
9.0
Compensation management
1CRM
10.0
Veeva CRM

Platform

1CRM
9.0
Veeva CRM
9.2
Mobile access
1CRM
9.0
Veeva CRM
9.2

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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