56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 47 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Platform
Sales Force Automation

9.3
1CRM
93%

7.9
WORKetc
79%
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings

8.6
86%
13 Ratings
Workflow management

9.6
96%
5 Ratings

8.3
83%
12 Ratings
Territory management

9.3
93%
5 Ratings

N/A
0 Ratings
Opportunity management

9.6
96%
5 Ratings

7.8
78%
10 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

7.9
79%
13 Ratings
Contract management

8.8
88%
5 Ratings

7.3
73%
1 Rating
Quote & order management

9.6
96%
5 Ratings

8.1
81%
8 Ratings
Interaction tracking

9.6
96%
5 Ratings

7.8
78%
2 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings

7.3
73%
1 Rating
Customer Service & Support

9.6
1CRM
96%

8.3
WORKetc
83%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

9.0
90%
11 Ratings
Call center management

10.0
100%
5 Ratings

7.3
73%
1 Rating
Help desk management

9.3
93%
4 Ratings

8.5
85%
12 Ratings
Marketing Automation

8.5
1CRM
85%

7.4
WORKetc
74%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings

7.7
77%
10 Ratings
Email marketing

8.3
83%
5 Ratings

7.1
71%
9 Ratings
CRM Project Management

9.0
1CRM
90%

8.1
WORKetc
81%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings

8.7
87%
13 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

7.8
78%
10 Ratings
Reporting

9.4
94%
5 Ratings

7.9
79%
12 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

7.3
WORKetc
73%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.8
88%
5 Ratings

N/A
0 Ratings
Pipeline visualization

9.4
94%
5 Ratings

7.5
75%
9 Ratings
Customizable reports

9.1
91%
5 Ratings

7.2
72%
11 Ratings
Customization

8.9
1CRM
89%

8.0
WORKetc
80%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings

8.4
84%
13 Ratings
Custom objects

9.3
93%
4 Ratings

8.2
82%
2 Ratings
Scripting environment

8.6
86%
4 Ratings

N/A
0 Ratings
API for custom integration

8.7
87%
4 Ratings

7.3
73%
10 Ratings
Security

9.2
1CRM
92%

8.9
WORKetc
89%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

9.1
91%
1 Rating
Role-based user permissions

9.4
94%
5 Ratings

8.8
88%
11 Ratings
Social CRM

9.1
1CRM
91%

7.3
WORKetc
73%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

7.3
73%
1 Rating
Social engagement

9.2
92%
4 Ratings

N/A
0 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%

WORKetc
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings

N/A
0 Ratings
Compensation management

8.6
86%
4 Ratings

N/A
0 Ratings
Platform

7.7
1CRM
77%

7.5
WORKetc
75%
1CRM ranks higher in 1/1 features
1CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

7.5
75%
13 Ratings
Attribute Ratings
- 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

7.8
WORKetc
78%
40 Ratings
Likelihood to Renew

1CRM
N/A
0 Ratings

8.2
WORKetc
82%
30 Ratings
Usability

9.6
1CRM
96%
4 Ratings

8.2
WORKetc
82%
5 Ratings
Availability

1CRM
N/A
0 Ratings

9.1
WORKetc
91%
6 Ratings
Performance

1CRM
N/A
0 Ratings

8.2
WORKetc
82%
8 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

8.2
WORKetc
82%
10 Ratings
Online Training

1CRM
N/A
0 Ratings

8.2
WORKetc
82%
2 Ratings
Implementation Rating

1CRM
N/A
0 Ratings

9.1
WORKetc
91%
4 Ratings
Product Scalability

1CRM
N/A
0 Ratings

8.2
WORKetc
82%
2 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesWORKetc
If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
VP of Corporate Operations
Wound Care AdvantageHospital & Health Care, 51-200 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
WORKetc
- Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
- Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
- We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
President
Kardon ComplianceComputer & Network Security, 1-10 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
WORKetc
- The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
- One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
- Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Managing Director
Responsible Solutions LtdEnvironmental Services, 1-10 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—WORKetc
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$78 per month
WORKetc Editions & Modules
Edition
Starter Edition | $781 |
---|---|
Team | $1952 |
Foundations | $3953 |
- Per Month for up to 2 Users
- Per month for up to 3 Users (Each extra user + $49/month)
- Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details
—Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Business Development Specialist
Boomer Consulting, Inc.Accounting, 11-50 employees
Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
WORKetc
WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Chief Executive Officer
Korody Business ServicesManagement Consulting, 11-50 employees
Reliability and Availability
1CRM
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 9.1
Based on 6 answers
It never let me down. The support team never let me down.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Performance
1CRM
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 8 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
Marketing Manager & Growth & Innovation Team
Boise State University - TechHelp Manufacturing Extension PartnerHigher Education, 1001-5000 employees
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
WORKetc
WORKetc 8.2
Based on 10 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
Marketing Manager & Growth & Innovation Team
Boise State University - TechHelp Manufacturing Extension PartnerHigher Education, 1001-5000 employees
Online Training
1CRM
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Implementation Rating
1CRM
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 9.1
Based on 4 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Network Administrator
Virtual Resort ManagerComputer Software, 11-50 employees
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesWORKetc
We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Technical Specialist
Eco communicationsTelecommunications, 11-50 employees
Scalability
1CRM
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
WORKetc
- Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Founder, Owner/Operator
OnYourMark, LLCOnline Media, 11-50 employees