What users are saying about
56 Ratings
47 Ratings
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Platform

Sales Force Automation

9.3

1CRM

93%
7.9

WORKetc

79%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.6
86%
13 Ratings

Workflow management

9.6
96%
5 Ratings
8.3
83%
12 Ratings

Territory management

9.3
93%
5 Ratings
N/A
0 Ratings

Opportunity management

9.6
96%
5 Ratings
7.8
78%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
7.9
79%
13 Ratings

Contract management

8.8
88%
5 Ratings
7.3
73%
1 Rating

Quote & order management

9.6
96%
5 Ratings
8.1
81%
8 Ratings

Interaction tracking

9.6
96%
5 Ratings
7.8
78%
2 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
7.3
73%
1 Rating

Customer Service & Support

9.6

1CRM

96%
8.3

WORKetc

83%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
9.0
90%
11 Ratings

Call center management

10.0
100%
5 Ratings
7.3
73%
1 Rating

Help desk management

9.3
93%
4 Ratings
8.5
85%
12 Ratings

Marketing Automation

8.5

1CRM

85%
7.4

WORKetc

74%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
7.7
77%
10 Ratings

Email marketing

8.3
83%
5 Ratings
7.1
71%
9 Ratings

CRM Project Management

9.0

1CRM

90%
8.1

WORKetc

81%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.7
87%
13 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
7.8
78%
10 Ratings

Reporting

9.4
94%
5 Ratings
7.9
79%
12 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
7.3

WORKetc

73%
1CRM ranks higher in 3/3 features

Forecasting

8.8
88%
5 Ratings
N/A
0 Ratings

Pipeline visualization

9.4
94%
5 Ratings
7.5
75%
9 Ratings

Customizable reports

9.1
91%
5 Ratings
7.2
72%
11 Ratings

Customization

8.9

1CRM

89%
8.0

WORKetc

80%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
8.4
84%
13 Ratings

Custom objects

9.3
93%
4 Ratings
8.2
82%
2 Ratings

Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings

API for custom integration

8.7
87%
4 Ratings
7.3
73%
10 Ratings

Security

9.2

1CRM

92%
8.9

WORKetc

89%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
9.1
91%
1 Rating

Role-based user permissions

9.4
94%
5 Ratings
8.8
88%
11 Ratings

Social CRM

9.1

1CRM

91%
7.3

WORKetc

73%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
7.3
73%
1 Rating

Social engagement

9.2
92%
4 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

WORKetc

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
N/A
0 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
7.5

WORKetc

75%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
7.5
75%
13 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
7.8

WORKetc

78%
40 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
8.2

WORKetc

82%
30 Ratings

Usability

9.6

1CRM

96%
4 Ratings
8.2

WORKetc

82%
5 Ratings

Availability

1CRM

N/A
0 Ratings
9.1

WORKetc

91%
6 Ratings

Performance

1CRM

N/A
0 Ratings
8.2

WORKetc

82%
8 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
8.2

WORKetc

82%
10 Ratings

Online Training

1CRM

N/A
0 Ratings
8.2

WORKetc

82%
2 Ratings

Implementation Rating

1CRM

N/A
0 Ratings
9.1

WORKetc

91%
4 Ratings

Product Scalability

1CRM

N/A
0 Ratings
8.2

WORKetc

82%
2 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$78 per month

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

1CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 6 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

1CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 8 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 10 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 4 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

1CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Add comparison