What users are saying about

1ShoppingCart

23 Ratings
Score 5.5 out of 101

IBM Digital Commerce

21 Ratings
Score 7.1 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

If you need an ecommerce, email marketing and affiliate program - it is great to have this all in one solution. Larger businesses with many employees in remote locations may need a different solution. If you do not need ecommerce or affiliate, you can use a lower cost program that costs less. The learning curve is short for a solo entrepreneur with some technical knowledge.

IBM Digital Commerce

WebSphere Commerce is particularly suitable for companies processing a large volume of orders - $40 million and above in a year

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
IBM Digital Commerce
7.2
Product catalog & listings
1ShoppingCart
7.5
IBM Digital Commerce
8.5
Product management
1ShoppingCart
8.0
IBM Digital Commerce
7.5
Bulk product upload
1ShoppingCart
9.0
IBM Digital Commerce
9.0
Branding
1ShoppingCart
7.5
IBM Digital Commerce
7.5
Mobile storefront
1ShoppingCart
9.0
IBM Digital Commerce
6.0
Product variations
1ShoppingCart
9.0
IBM Digital Commerce
7.5
Website integration
1ShoppingCart
7.0
IBM Digital Commerce
8.5
Visual customization
1ShoppingCart
7.0
IBM Digital Commerce
7.5
CMS
1ShoppingCart
7.0
IBM Digital Commerce
3.0

Online Shopping Cart

1ShoppingCart
8.0
IBM Digital Commerce
8.7
Abandoned cart recovery
1ShoppingCart
9.0
IBM Digital Commerce
9.0
Checkout user experience
1ShoppingCart
7.0
IBM Digital Commerce
8.5

Online Payment System

1ShoppingCart
7.5
IBM Digital Commerce
7.5
eCommerce security
1ShoppingCart
7.5
IBM Digital Commerce
7.5

eCommerce Marketing

1ShoppingCart
7.5
IBM Digital Commerce
6.7
Promotions & discounts
1ShoppingCart
8.0
IBM Digital Commerce
7.0
Personalized recommendations
1ShoppingCart
7.5
IBM Digital Commerce
5.5
SEO
1ShoppingCart
7.0
IBM Digital Commerce
7.5

eCommerce Business Management

1ShoppingCart
9.0
IBM Digital Commerce
7.9
Multi-site management
1ShoppingCart
9.0
IBM Digital Commerce
8.5
Order processing
1ShoppingCart
9.0
IBM Digital Commerce
8.5
Inventory management
1ShoppingCart
9.0
IBM Digital Commerce
8.0
Shipping
1ShoppingCart
9.0
IBM Digital Commerce
7.0
Custom functionality
1ShoppingCart
9.0
IBM Digital Commerce
7.5

Pros

  • Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
  • Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
  • Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
  • Simple to add different products and sell easily with the integrated shopping cart
  • Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
  • Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.
  • Scalability. Since WebSphere Commerce is based on WebSphere Application Server, it's fully scalable just like WAS.
  • Support. Their support team is a pleasure to work with. They get back to you quickly and are knowledgeable of their product, so I learn a lot from them about things that are not covered in detail in their documentation.
  • Robust. The software is robust once it's up and running since it depends on WAS.
  • Sample store & sample data. It's really fast to get a store up and running based on the sample store & data they provided.

Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
IBM Digital Commerce8.0
Based on 2 answers
We have the manpower resources to work in WebSphere Commerce. It is not very easy to get good WebSphere Commerce resources.

Alternatives Considered

1SC was chosen years ago for the companies I've used it for. At that point they were one of the only companies offering this kind of service. The ability to have customers all in one place, have opt-ins to keep building the list and ability to add hundreds of products and programs and add these to the website are all reasons the company continues to use 1SC
Compared to some other software that our clients have considered, a lot of them choose WebSphere Commerce because of the ability to scale easily. Some of our customers are coming from a PHP based ecommerce platform that doesn't allow them to scale up and they're hitting the limit of their ecommerce system

Return on Investment

  • Better ability to gather information quickly for customers to support in the customer service response time
  • Faster lead conversion
  • Ability for multiple users to use the product under different user names so the team can work on different projects at once
  • Unless you know HTML the newsletters can take some time to be formatted correctly based on other programs
  • Performance/ highly scalable
  • Less down time
  • We process 100,000+ orders in a day during peak time

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Digital Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details