What users are saying about
23 Ratings
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Score 5.8 out of 101
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.
No photo available

IBM Digital Commerce

WebSphere Commerce is particularly suitable for companies processing a large volume of orders - $40 million and above in a year
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Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
IBM Digital Commerce
7.2
Product catalog & listings
1ShoppingCart
7.5
IBM Digital Commerce
8.5
Product management
1ShoppingCart
8.0
IBM Digital Commerce
7.5
Bulk product upload
1ShoppingCart
9.0
IBM Digital Commerce
9.0
Branding
1ShoppingCart
7.5
IBM Digital Commerce
7.5
Mobile storefront
1ShoppingCart
9.0
IBM Digital Commerce
6.0
Product variations
1ShoppingCart
9.0
IBM Digital Commerce
7.5
Website integration
1ShoppingCart
7.0
IBM Digital Commerce
8.5
Visual customization
1ShoppingCart
7.0
IBM Digital Commerce
7.5
CMS
1ShoppingCart
7.0
IBM Digital Commerce
3.0

Online Shopping Cart

1ShoppingCart
8.0
IBM Digital Commerce
8.7
Abandoned cart recovery
1ShoppingCart
9.0
IBM Digital Commerce
9.0
Checkout user experience
1ShoppingCart
7.0
IBM Digital Commerce
8.5

Online Payment System

1ShoppingCart
7.5
IBM Digital Commerce
7.5
eCommerce security
1ShoppingCart
7.5
IBM Digital Commerce
7.5

eCommerce Marketing

1ShoppingCart
7.5
IBM Digital Commerce
6.7
Promotions & discounts
1ShoppingCart
8.0
IBM Digital Commerce
7.0
Personalized recommendations
1ShoppingCart
7.5
IBM Digital Commerce
5.5
SEO
1ShoppingCart
7.0
IBM Digital Commerce
7.5

eCommerce Business Management

1ShoppingCart
9.0
IBM Digital Commerce
7.9
Multi-site management
1ShoppingCart
9.0
IBM Digital Commerce
8.5
Order processing
1ShoppingCart
9.0
IBM Digital Commerce
8.5
Inventory management
1ShoppingCart
9.0
IBM Digital Commerce
8.0
Shipping
1ShoppingCart
9.0
IBM Digital Commerce
7.0
Custom functionality
1ShoppingCart
9.0
IBM Digital Commerce
7.5

Pros

  • Email Marketing - Easy to use templates but you can also use your custom html template.
  • Managing your list - It is easy to set up separate lists and create opt in forms for each one. It allows multiple opt in forms with customized messages for all steps of the opt in process.
  • Ecommerce - Setup of your product or service is easy. You can use buy now type buttons on the 1ShoppingCart store. Integration with your merchant account or Paypal is offered.
  • Includes an affiliate management option. This module allows you to manage an affiliate with custom links and an area to post materials for affiliates to use - such as banners.
Karen Repoli profile photo
  • WebSphere Commerce Payment plugin integrates well with third party payment processors for credit card processing.
  • The in build promotion engine within WebSphere Commerce can handle different types of promotions that a business decides to set up for the customers.
  • WebSphere Commerce is a robust eCommerce processor for B2B and B2C channel.
  • Order Capture / Order Processing available within WebSphere Commerce is highly scalable.
  • The Contract module available within WebSphere Commerce is very suitable for B2B channel.
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Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
Eliza Hammesfahr Ceci profile photo
  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
No photo available

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Eliza Hammesfahr Ceci profile photo
IBM Digital Commerce8.0
Based on 2 answers
We have the manpower resources to work in WebSphere Commerce. It is not very easy to get good WebSphere Commerce resources.
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Alternatives Considered

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
No photo available
Compared to some other software that our clients have considered, a lot of them choose WebSphere Commerce because of the ability to scale easily. Some of our customers are coming from a PHP based ecommerce platform that doesn't allow them to scale up and they're hitting the limit of their ecommerce system
Joel Ong profile photo

Return on Investment

  • Better ability to gather information quickly for customers to support in the customer service response time
  • Faster lead conversion
  • Ability for multiple users to use the product under different user names so the team can work on different projects at once
  • Unless you know HTML the newsletters can take some time to be formatted correctly based on other programs
Eliza Hammesfahr Ceci profile photo
  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong profile photo

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Digital Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details