24SevenOffice vs. Epicor Prophet 21

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
24SevenOffice
Score 6.8 out of 10
N/A
24SevenOffice is a modular, all-in-one enterprise resource planning (ERP) system with integrated capabilities such as customer relationship management (CRM), financial and project management, and communication.N/A
Epicor Prophet 21
Score 5.9 out of 10
N/A
Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.N/A
Pricing
24SevenOfficeEpicor Prophet 21
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
24SevenOfficeEpicor Prophet 21
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
24SevenOfficeEpicor Prophet 21
Payroll Management
Comparison of Payroll Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
1% below category average
Epicor Prophet 21
6.6
4 Ratings
9% below category average
Pay calculation6.72 Ratings8.04 Ratings
Benefit plan administration7.62 Ratings6.72 Ratings
Direct deposit files5.12 Ratings5.93 Ratings
Customization
Comparison of Customization features of Product A and Product B
24SevenOffice
7.9
2 Ratings
9% above category average
Epicor Prophet 21
9.0
15 Ratings
22% above category average
API for custom integration9.02 Ratings9.015 Ratings
Plug-ins6.72 Ratings9.014 Ratings
Security
Comparison of Security features of Product A and Product B
24SevenOffice
7.0
2 Ratings
15% below category average
Epicor Prophet 21
8.6
24 Ratings
6% above category average
Single sign-on capability6.72 Ratings9.321 Ratings
Role-based user permissions7.42 Ratings8.023 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
24SevenOffice
6.9
2 Ratings
1% below category average
Epicor Prophet 21
6.4
27 Ratings
8% below category average
Dashboards6.72 Ratings6.021 Ratings
Standard reports8.02 Ratings6.027 Ratings
Custom reports5.82 Ratings7.022 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
24SevenOffice
6.1
2 Ratings
22% below category average
Epicor Prophet 21
6.0
23 Ratings
24% below category average
Accounts payable5.52 Ratings5.823 Ratings
Accounts receivable5.82 Ratings5.823 Ratings
Global Financial Support7.12 Ratings3.010 Ratings
Primary and Secondary Ledgers6.72 Ratings1.212 Ratings
Journals and Reconciliations5.72 Ratings9.013 Ratings
Configurable Accounting7.42 Ratings5.811 Ratings
Standardized Processes5.52 Ratings5.813 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
24SevenOffice
6.8
2 Ratings
14% below category average
Epicor Prophet 21
1.7
25 Ratings
129% below category average
Inventory tracking7.72 Ratings2.225 Ratings
Automatic reordering6.52 Ratings2.218 Ratings
Location management6.72 Ratings1.321 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
24SevenOffice
7.6
2 Ratings
2% below category average
Epicor Prophet 21
8.0
25 Ratings
3% above category average
Pricing8.02 Ratings8.024 Ratings
Order entry9.02 Ratings8.025 Ratings
Credit card processing6.52 Ratings7.019 Ratings
Cost of goods sold8.12 Ratings8.024 Ratings
Order Orchestration6.82 Ratings8.013 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
24SevenOffice
7.1
2 Ratings
4% below category average
Epicor Prophet 21
4.2
16 Ratings
55% below category average
Billing Management5.52 Ratings5.813 Ratings
Cash and Asset Management9.02 Ratings5.814 Ratings
Travel & Expense Management7.52 Ratings4.59 Ratings
Budgetary Control & Encumbrance Accounting5.52 Ratings1.28 Ratings
Period Close6.72 Ratings1.315 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
7% below category average
Epicor Prophet 21
9.0
8 Ratings
17% above category average
Budgeting and Forecasting8.42 Ratings9.06 Ratings
Project Costing6.52 Ratings9.04 Ratings
Cost Capture8.62 Ratings9.04 Ratings
Capital Project Management6.12 Ratings9.03 Ratings
Customer Contract Compliance8.62 Ratings9.08 Ratings
Project Revenue Recognition8.02 Ratings9.03 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
4% above category average
Epicor Prophet 21
1.0
3 Ratings
149% below category average
Project Planning and Scheduling8.32 Ratings1.03 Ratings
Task Insight for Project Managers7.42 Ratings1.03 Ratings
Project Mobile Functionality5.52 Ratings1.03 Ratings
Definable Resource Pools9.01 Ratings1.03 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
6% below category average
Epicor Prophet 21
4.9
3 Ratings
43% below category average
Award Lifecycle Management8.02 Ratings4.02 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
24SevenOffice
6.6
2 Ratings
5% below category average
Epicor Prophet 21
1.8
8 Ratings
118% below category average
Bids Analyzed and Compared7.01 Ratings1.26 Ratings
Contract Authoring7.42 Ratings9.05 Ratings
Contract Repository6.42 Ratings1.25 Ratings
Requisitions-to-Purchase Orders Integrated5.52 Ratings1.25 Ratings
Supplier Management4.82 Ratings1.26 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
24SevenOffice
6.7
2 Ratings
3% above category average
Epicor Prophet 21
1.2
3 Ratings
138% below category average
Risk Repository7.02 Ratings1.23 Ratings
Control Management8.02 Ratings1.23 Ratings
Control Efficiency Assessments6.72 Ratings1.23 Ratings
Issue Detection7.02 Ratings1.23 Ratings
Remediation and Certification4.82 Ratings1.02 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
24SevenOffice
6.8
2 Ratings
1% below category average
Epicor Prophet 21
1.1
10 Ratings
145% below category average
Transportation Planning and Optimization7.42 Ratings1.27 Ratings
Transportation Execution Management7.01 Ratings1.25 Ratings
Trade and Customs Management5.22 Ratings1.04 Ratings
Fulfillment Management5.22 Ratings1.26 Ratings
Warehouse Workforce Management5.01 Ratings1.27 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
24SevenOffice
6.4
2 Ratings
16% below category average
Epicor Prophet 21
1.0
3 Ratings
153% below category average
Production Process Design8.62 Ratings1.02 Ratings
Production Management7.72 Ratings1.02 Ratings
Configuration Management6.12 Ratings1.02 Ratings
Work Execution7.62 Ratings1.03 Ratings
Manufacturing Costs4.82 Ratings1.02 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
24SevenOffice
7.6
2 Ratings
5% above category average
Epicor Prophet 21
3.0
13 Ratings
83% below category average
Forecasting8.01 Ratings1.211 Ratings
Inventory Planning9.02 Ratings8.512 Ratings
Performance Monitoring7.72 Ratings1.211 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
24SevenOffice
7.3
2 Ratings
1% above category average
Epicor Prophet 21
1.1
4 Ratings
147% below category average
Proposal Management4.52 Ratings1.23 Ratings
Product Master Data Management8.62 Ratings1.23 Ratings
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24SevenOfficeEpicor Prophet 21
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Score 7.4 out of 10
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User Ratings
24SevenOfficeEpicor Prophet 21
Likelihood to Recommend
5.5
(2 ratings)
5.8
(28 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
5.8
(3 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Performance
-
(0 ratings)
6.4
(1 ratings)
Support Rating
-
(0 ratings)
6.5
(4 ratings)
In-Person Training
-
(0 ratings)
8.2
(1 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
6.4
(1 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Ease of integration
-
(0 ratings)
5.5
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
24SevenOfficeEpicor Prophet 21
Likelihood to Recommend
24SevenOffice
I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Read full review
Epicor Software
Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)
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Pros
24SevenOffice
  • Excellent UI that is easy to use. All features are a breeze.
  • Because of the depth at which it has data, it can be used very well.
  • Its integration with other ERP software is also possible for better analysis.
Read full review
Epicor Software
  • The system allows us to pretty much design it to work the way want it to work. It is a very flexible system for the most part.
  • The system doesn't let you make too many shortcuts with getting something processed. It forces you to go through the proper steps.
  • The system keeps track of everything and can be easily retrieved through history searches. Detailed reports, graphs, ....
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Cons
24SevenOffice
  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
Read full review
Epicor Software
  • Prophet 21 could use better management tools for its own data. The database has a tendency to bloat and over time can grow exceedingly large without administrative intervention.
  • The UI can be cluttered at times and the windows tend to jump into focus or drop from focus when it isn't expected causing user confusion and data entry errors.
  • Branding on forms and the UI is almost nonexistent. Customizations of screen aesthetics and form layout options should be easier and not require custom programming.
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Likelihood to Renew
24SevenOffice
No answers on this topic
Epicor Software
I've used Epicor Prophet 21 for about 12 years (in various iterations). It started out as CommerceCenter by Prophet 21 then became Prophet 21 by Activant and then Prophet 21 by Epicor. So frequently, when a software company is acquired, it stops being great. That has not been the case with Epicor Prophet 21. Over the years they've been under Epicor, the product has just gotten better and better, with major extensibility enhancements and new mobile components coming online.
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Usability
24SevenOffice
No answers on this topic
Epicor Software
Overall, I love using Prophet 21. With a few rare exceptions, functions within the application have been streamlined so they can be used with as few clicks and key presses as possible. That's not to say they've given up any functionality. The platform is incredibly powerful; just easy to use.
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Reliability and Availability
24SevenOffice
No answers on this topic
Epicor Software
When hosted locally, you don't have to worry about outages unless the power goes out and the battery backups fail. It can also be hosted in the cloud which is as reliable as your internet connection. There's really no concern for outages in the software by itself. Outages are controlled by external factors.
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Performance
24SevenOffice
No answers on this topic
Epicor Software
I do feel like there are some screens and reports that could be streamlined. Prophet 21 likes to load features all at once when going into a program but a quicker load time into order entry, for example, is worth having a little latency while a non-essential tab that doesn't get used very often is opened.
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Support Rating
24SevenOffice
No answers on this topic
Epicor Software
The support is some of the worst I've seen across all the 122 software vendors we work with. Everything is offshore and it is always vague answers, links to wiki's that don't apply, and when we pay for project support they charge $200 an hour for someone who works remote from Mexico to call you on a poor quality VoIP connection that isn't all that well trained and often doesn't have basic IT skills
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In-Person Training
24SevenOffice
No answers on this topic
Epicor Software
The on-site training was great. I give it a 9 because the trainer was a chain smoker who had to excuse herself a lot to smoke. Kind of unprofessional. She was a very good trainer though.
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Online Training
24SevenOffice
No answers on this topic
Epicor Software
I had a great time with the online training. Most of the online trainings were live which meant you had opportunity to interact with instructors. I liked trying to derail them by posting funny comments to the chat window. The only complaint I had about these is they weren't recorded for later use. Well, another complaint is that they were sometimes too short.
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Implementation Rating
24SevenOffice
No answers on this topic
Epicor Software
The overall implementation is smooth. Prophet 21 sends someone on-site for as many days as you need them to step through the initial implementation. Data conversion is the biggest trick. Make sure you get help with that portion of implementation. Also, be sure to offer plenty of training incentives to keep people coming back for more training. A little money spent up front will save you tons of headaches later.
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Alternatives Considered
24SevenOffice
24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
Read full review
Epicor Software
I have not looked at them in detail, but have received a lot of positive comments through out the industry, we're on the fence in regards to viability of cloud based solutions, but from the information we have received it seems like NetSuite has developed a good solution for the industry.
Read full review
Scalability
24SevenOffice
No answers on this topic
Epicor Software
Prophet 21 is very reliable. The database is robust and well designed. The application is also hard to break. If there's one feature I don't like, it's that they haven't accounted for the dreaded single quote. That's kind of the bane of Microsoft SQL's existence. They need to escape that character in every field that will accept it in the system. Otherwise, the system throws all kinds of errors and many times will crash.
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Return on Investment
24SevenOffice
  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Read full review
Epicor Software
  • P21 has been very good with how we handle cash collections and had a positive impact for us.
  • P21 user interface saves time and thus makes people more efficient by allowing customizations.
  • With ordering, inventory, customer information, and CRM all in one location it makes the need for other programs like goldmine become obsolete.
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ScreenShots