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15 Ratings

Epicor Prophet 21

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Top Rated
48 Ratings
15 Ratings
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Score 6 out of 101

Epicor Prophet 21

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Top Rated
48 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

24SevenOffice

It is very well suited for a mid-level organization that has limited data and that does not require very complex analysis by integration with other software and data analysis. It is also very good to have a holistic view of financial analysis, accounts payable, receivables, payroll management, and other financial areas. It would not be very suitable when it requires integration with other software and tools, this could be one area of improvement. It can have better API's.
No photo available

Epicor Prophet 21

Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)
John Suit profile photo

Feature Rating Comparison

Payroll Management

24SevenOffice
7.6
Epicor Prophet 21
7.0
Pay calculation
24SevenOffice
8.0
Epicor Prophet 21
6.8
Benefit plan administration
24SevenOffice
7.0
Epicor Prophet 21
8.0
Direct deposit files
24SevenOffice
7.0
Epicor Prophet 21
7.1
Salary revision and increment management
24SevenOffice
8.0
Epicor Prophet 21
6.9
Reimbursement management
24SevenOffice
8.0
Epicor Prophet 21
6.2

Customization

24SevenOffice
8.5
Epicor Prophet 21
7.1
API for custom integration
24SevenOffice
9.0
Epicor Prophet 21
6.9
Plug-ins
24SevenOffice
8.0
Epicor Prophet 21
7.2

Security

24SevenOffice
8.0
Epicor Prophet 21
8.5
Single sign-on capability
24SevenOffice
8.0
Epicor Prophet 21
8.1
Role-based user permissions
24SevenOffice
8.0
Epicor Prophet 21
8.8

Reporting & Analytics

24SevenOffice
8.3
Epicor Prophet 21
7.1
Dashboards
24SevenOffice
8.0
Epicor Prophet 21
6.4
Standard reports
24SevenOffice
8.0
Epicor Prophet 21
7.7
Custom reports
24SevenOffice
9.0
Epicor Prophet 21
7.2

General Ledger and Configurable Accounting

24SevenOffice
8.0
Epicor Prophet 21
7.0
Accounts payable
24SevenOffice
8.0
Epicor Prophet 21
8.6
Accounts receivable
24SevenOffice
9.0
Epicor Prophet 21
8.4
Global Financial Support
24SevenOffice
9.0
Epicor Prophet 21
7.3
Primary and Secondary Ledgers
24SevenOffice
8.0
Epicor Prophet 21
6.8
Intercompany Accounting
24SevenOffice
8.0
Epicor Prophet 21
7.1
Localizations
24SevenOffice
8.0
Epicor Prophet 21
7.6
Journals and Reconciliations
24SevenOffice
7.0
Epicor Prophet 21
7.1
Enterprise Accounting
24SevenOffice
8.0
Epicor Prophet 21
7.1
Configurable Accounting
24SevenOffice
8.0
Epicor Prophet 21
6.9
Centralized Rules Framework
24SevenOffice
7.0
Epicor Prophet 21
7.0
Standardized Processes
24SevenOffice
8.0
Epicor Prophet 21
7.6

Inventory Management

24SevenOffice
8.5
Epicor Prophet 21
8.1
Inventory tracking
24SevenOffice
9.0
Epicor Prophet 21
9.3
Automatic reordering
24SevenOffice
9.0
Epicor Prophet 21
8.7
Location management
24SevenOffice
8.0
Epicor Prophet 21
7.7
Manufacturing module
24SevenOffice
8.0
Epicor Prophet 21
6.7

Order Management

24SevenOffice
8.4
Epicor Prophet 21
8.0
Pricing
24SevenOffice
8.0
Epicor Prophet 21
8.4
Order entry
24SevenOffice
9.0
Epicor Prophet 21
8.6
Credit card processing
24SevenOffice
9.0
Epicor Prophet 21
8.0
Cost of goods sold
24SevenOffice
10.0
Epicor Prophet 21
8.5
Order Orchestration
24SevenOffice
10.0
Epicor Prophet 21
7.6
End-to-end order visibility
24SevenOffice
6.0
Epicor Prophet 21
7.8
Order exception Resolution
24SevenOffice
7.0
Epicor Prophet 21
7.2

Subledger and Financial Process

24SevenOffice
8.6
Epicor Prophet 21
7.2
Automated Invoice Processing
24SevenOffice
8.0
Epicor Prophet 21
7.6
Shared Services Payments
24SevenOffice
8.0
Epicor Prophet 21
6.9
Billings Management
24SevenOffice
8.0
Epicor Prophet 21
7.6
Customer Receipt Applications
24SevenOffice
9.0
Epicor Prophet 21
7.6
Customer Collections
24SevenOffice
9.0
Epicor Prophet 21
7.3
Revenue Recognition
24SevenOffice
10.0
Epicor Prophet 21
7.4
Cash Management
24SevenOffice
9.0
Epicor Prophet 21
7.3
Asset Management
24SevenOffice
9.0
Epicor Prophet 21
7.3
Travel & Expense Management
24SevenOffice
10.0
Epicor Prophet 21
6.1
Budgetary Control & Encumbrance Accounting
24SevenOffice
8.0
Epicor Prophet 21
6.1
Period Close
24SevenOffice
8.0
Epicor Prophet 21
7.6
Transactions Tax
24SevenOffice
8.0
Epicor Prophet 21
7.4
Subledger Reconciliations
24SevenOffice
8.0
Epicor Prophet 21
7.0
3rd Party Accounting Systems
24SevenOffice
9.0
Epicor Prophet 21
7.4

Project Financial Management

24SevenOffice
8.1
Epicor Prophet 21
5.9
Budgeting and Forecasting
24SevenOffice
9.0
Epicor Prophet 21
5.9
Project Costing
24SevenOffice
9.0
Epicor Prophet 21
5.0
Cost Capture
24SevenOffice
8.0
Epicor Prophet 21
4.9
Capital Project Management
24SevenOffice
8.0
Epicor Prophet 21
5.9
Customer Invoicing
24SevenOffice
9.0
Epicor Prophet 21
6.6
Customer Contract Compliance
24SevenOffice
8.0
Epicor Prophet 21
5.6
Project Revenue Recognition
24SevenOffice
8.0
Epicor Prophet 21
6.2
Project Financial Performance Analysis
24SevenOffice
9.0
Epicor Prophet 21
5.9
Project Financials Dashboard
24SevenOffice
7.0
Epicor Prophet 21
6.9
Real-time Financial Reporting
24SevenOffice
7.0
Epicor Prophet 21
6.3
Embedded Business Intelligence
24SevenOffice
7.0
Epicor Prophet 21
6.2
Project Planning Collaboration
24SevenOffice
8.0
Epicor Prophet 21
5.3

Project Execution Management

24SevenOffice
8.2
Epicor Prophet 21
3.6
Project Planning and Scheduling
24SevenOffice
7.0
Epicor Prophet 21
3.6
Project Manager Dashboard
24SevenOffice
8.0
Epicor Prophet 21
3.6
Resource Manager Dashboard
24SevenOffice
8.0
Epicor Prophet 21
3.6
Task Insight for Project Managers
24SevenOffice
8.0
Epicor Prophet 21
3.6
Project Manager Mobile Functionality
24SevenOffice
8.0
Epicor Prophet 21
3.2
Team Member Task Collaboration
24SevenOffice
9.0
Epicor Prophet 21
3.2
Team Member Mobile Functionality
24SevenOffice
8.0
Epicor Prophet 21
4.1
Project Candidate Search
24SevenOffice
8.0
Epicor Prophet 21
3.6
Project Candidate Comparison and Analysis
24SevenOffice
8.0
Epicor Prophet 21
4.5
Defineable Resource Pools
24SevenOffice
9.0
Epicor Prophet 21
3.6
Defineable Resource Pools
24SevenOffice
9.0
Epicor Prophet 21
3.6
Talent Profiles
24SevenOffice
8.0
Epicor Prophet 21
4.5
Real-Time Project Reporting
24SevenOffice
9.0
Epicor Prophet 21
3.2
Absence Management
24SevenOffice
8.0
Epicor Prophet 21
3.6
Product Lifecycle Management
24SevenOffice
8.0
Epicor Prophet 21
2.7

Grants Management

24SevenOffice
8.3
Epicor Prophet 21
6.0
Award Lifecycle Management
24SevenOffice
8.0
Epicor Prophet 21
5.2
Spending Control
24SevenOffice
8.0
Epicor Prophet 21
5.7
Indirect Cost Management
24SevenOffice
8.0
Epicor Prophet 21
6.1
Billing
24SevenOffice
9.0
Epicor Prophet 21
7.1

Procurement

24SevenOffice
7.8
Epicor Prophet 21
5.4
Sourcing Team Collaboration
24SevenOffice
9.0
Epicor Prophet 21
6.2
Sourcing Analysis
24SevenOffice
7.0
Epicor Prophet 21
6.2
Bids Analyzed and Compared
24SevenOffice
7.0
Epicor Prophet 21
4.9
Catalog Shopping E-Commerce for Employees
24SevenOffice
8.0
Epicor Prophet 21
4.2
Contract Authoring
24SevenOffice
8.0
Epicor Prophet 21
5.9
Contract Compliance Management
24SevenOffice
8.0
Epicor Prophet 21
6.4
Contract History
24SevenOffice
8.0
Epicor Prophet 21
6.0
Contract Renewal Automation
24SevenOffice
7.0
Epicor Prophet 21
3.2
Contract Repository
24SevenOffice
7.0
Epicor Prophet 21
7.3
Contract Standardization and Enforcement
24SevenOffice
8.0
Epicor Prophet 21
6.4
Electronic Signatures
24SevenOffice
9.0
Epicor Prophet 21
3.6
Invoice Automated Matching
24SevenOffice
9.0
Epicor Prophet 21
4.8
Purchasing Risk and Compliance Management
24SevenOffice
8.0
Epicor Prophet 21
4.5
Requisitions-to-Purchase Orders Integrated
24SevenOffice
8.0
Epicor Prophet 21
6.1
Spend Compliance Management
24SevenOffice
7.0
Epicor Prophet 21
5.9
Supplier Assessment
24SevenOffice
7.0
Epicor Prophet 21
4.8
Supplier Communication and Collaboration
24SevenOffice
8.0
Epicor Prophet 21
4.8
Supplier Management
24SevenOffice
8.0
Epicor Prophet 21
5.7
Supplier Portal
24SevenOffice
8.0
Epicor Prophet 21
5.5

Risk Management

24SevenOffice
7.8
Epicor Prophet 21
5.3
Risk Repository
24SevenOffice
7.0
Epicor Prophet 21
5.5
Control Management
24SevenOffice
8.0
Epicor Prophet 21
4.5
Control Mapping
24SevenOffice
8.0
Epicor Prophet 21
5.5
Control Efficiency Assessments
24SevenOffice
8.0
Epicor Prophet 21
5.5
Automated Control Assessments
24SevenOffice
8.0
Epicor Prophet 21
5.5
Assessment Capture
24SevenOffice
9.0
Epicor Prophet 21
5.5
Issue Detection
24SevenOffice
7.0
Epicor Prophet 21
4.5
Automatic Notification
24SevenOffice
7.0
Epicor Prophet 21
4.5
Remediation and Certification
24SevenOffice
8.0
Epicor Prophet 21
6.4

Logistics

24SevenOffice
7.8
Epicor Prophet 21
6.1
Transportation Planning and Optimization
24SevenOffice
8.0
Epicor Prophet 21
6.0
Transportation Sourcing Management
24SevenOffice
7.0
Epicor Prophet 21
5.8
Transportation Process Integration
24SevenOffice
7.0
Epicor Prophet 21
5.9
Transportation Execution Management
24SevenOffice
7.0
Epicor Prophet 21
5.5
Freight Payment Automation
24SevenOffice
8.0
Epicor Prophet 21
5.9
Trade Management
24SevenOffice
9.0
Epicor Prophet 21
6.6
Trade Regulatory Compliance Management
24SevenOffice
9.0
Epicor Prophet 21
5.0
Customs Entry Management
24SevenOffice
8.0
Epicor Prophet 21
6.6
Customs Document Management
24SevenOffice
8.0
Epicor Prophet 21
7.2
Customs Document Collaboration
24SevenOffice
8.0
Epicor Prophet 21
5.5
Fulfillment Management
24SevenOffice
9.0
Epicor Prophet 21
5.9
Inventory Visibility
24SevenOffice
9.0
Epicor Prophet 21
7.1
Warehouse Workforce Management
24SevenOffice
5.0
Epicor Prophet 21
6.5

Manufacturing

24SevenOffice
7.9
Epicor Prophet 21
3.4
Production Process Design
24SevenOffice
8.0
Epicor Prophet 21
5.5
Supply Chain Business Flows
24SevenOffice
8.0
Epicor Prophet 21
4.5
Production Management
24SevenOffice
9.0
Epicor Prophet 21
4.5
Contracted Manufacturing Management
24SevenOffice
8.0
Epicor Prophet 21
4.5
Configuration Management
24SevenOffice
8.0
Epicor Prophet 21
2.7
Work Definition
24SevenOffice
7.0
Epicor Prophet 21
2.3
Work Execution
24SevenOffice
7.0
Epicor Prophet 21
5.0
Advanced Fulfillment
24SevenOffice
8.0
Epicor Prophet 21
1.0
Manufacturing Costs
24SevenOffice
8.0
Epicor Prophet 21
1.0

Supply Chain

24SevenOffice
8.8
Epicor Prophet 21
6.0
Forecasting
24SevenOffice
8.0
Epicor Prophet 21
5.9
Inventory Planning
24SevenOffice
9.0
Epicor Prophet 21
6.4
Multi-tier Supply Chain Planning
24SevenOffice
9.0
Epicor Prophet 21
5.9
Performance Monitoring
24SevenOffice
9.0
Epicor Prophet 21
6.0

Product Lifecycle Management

24SevenOffice
8.0
Epicor Prophet 21
5.4
Ideation Management
24SevenOffice
8.0
Epicor Prophet 21
6.4
Requirements Management
24SevenOffice
8.0
Epicor Prophet 21
5.9
Proposal Management
24SevenOffice
7.0
Epicor Prophet 21
5.5
Innovation Portfolio Management
24SevenOffice
7.0
Epicor Prophet 21
6.4
Product Master Data Management
24SevenOffice
8.0
Epicor Prophet 21
5.5
Vendor Portal
24SevenOffice
9.0
Epicor Prophet 21
4.5
Project Portfolio Management
24SevenOffice
9.0
Epicor Prophet 21
3.6

Pros

  • Excellent UI that is easy to use. All features are a breeze.
  • Because of the depth at which it has data, it can be used very well.
  • Its integration with other ERP software is also possible for better analysis.
No photo available
  • Comprehensive customization of many fields and screens
  • Offers a fairly robust API that allows external connectivity
  • Provides connectivity to Crystal Reports for improved reporting capabilities
John Suit profile photo

Cons

  • The customer support is very slow because I have to wait for more than 3 to 4 working days in order to get the email back from the company although it is usually the standard. I hope they can provide some changes to it in the future.
  • It costs a bit more to understand how the software works.
  • Most of the UI is fine, except a few area that require training.
No photo available
  • CRASHING, the system crashes too frequently for me. 3-5 times a day, support can't figure out why it happens. Extremely annoying when in the middle of a transaction.
  • Overall support from P21 technicians is poor. If they or you can't replicate a problem, they can't help. Even if the problem is frequent.
  • Cycle counts are a concern. Not much of a real cycle count report to check inventory daily, we had to create our own.
  • Crystal Reports and how they can link with documents are challenging. Especially for packing lists and commercial invoices. As well as certs that are created for some items.
Michael Gonzalez profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Epicor Prophet 219.1
Based on 1 answer
I've used Epicor Prophet 21 for about 12 years (in various iterations). It started out as CommerceCenter by Prophet 21 then became Prophet 21 by Activant and then Prophet 21 by Epicor. So frequently, when a software company is acquired, it stops being great. That has not been the case with Epicor Prophet 21. Over the years they've been under Epicor, the product has just gotten better and better, with major extensibility enhancements and new mobile components coming online.
Aaron Pace profile photo

Usability

No score
No answers yet
No answers on this topic
Epicor Prophet 218.2
Based on 1 answer
Overall, I love using Prophet 21. With a few rare exceptions, functions within the application have been streamlined so they can be used with as few clicks and key presses as possible. That's not to say they've given up any functionality. The platform is incredibly powerful; just easy to use.
Aaron Pace profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Epicor Prophet 218.2
Based on 1 answer
When hosted locally, you don't have to worry about outages unless the power goes out and the battery backups fail. It can also be hosted in the cloud which is as reliable as your internet connection. There's really no concern for outages in the software by itself. Outages are controlled by external factors.
Aaron Pace profile photo

Performance

No score
No answers yet
No answers on this topic
Epicor Prophet 216.4
Based on 1 answer
I do feel like there are some screens and reports that could be streamlined. Prophet 21 likes to load features all at once when going into a program but a quicker load time into order entry, for example, is worth having a little latency while a non-essential tab that doesn't get used very often is opened.
Aaron Pace profile photo

Support

No score
No answers yet
No answers on this topic
Epicor Prophet 214.1
Based on 2 answers
The support is some of the worst I've seen across all the 122 software vendors we work with. Everything is offshore and it is always vague answers, links to wiki's that don't apply, and when we pay for project support they charge $200 an hour for someone who works remote from Mexico to call you on a poor quality VoIP connection that isn't all that well trained and often doesn't have basic IT skills
Chris Stovel profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Epicor Prophet 218.2
Based on 1 answer
The on-site training was great. I give it a 9 because the trainer was a chain smoker who had to excuse herself a lot to smoke. Kind of unprofessional. She was a very good trainer though.
Aaron Pace profile photo

Online Training

No score
No answers yet
No answers on this topic
Epicor Prophet 217.3
Based on 1 answer
I had a great time with the online training. Most of the online trainings were live which meant you had opportunity to interact with instructors. I liked trying to derail them by posting funny comments to the chat window. The only complaint I had about these is they weren't recorded for later use. Well, another complaint is that they were sometimes too short.
Aaron Pace profile photo

Implementation

No score
No answers yet
No answers on this topic
Epicor Prophet 216.4
Based on 1 answer
The overall implementation is smooth. Prophet 21 sends someone on-site for as many days as you need them to step through the initial implementation. Data conversion is the biggest trick. Make sure you get help with that portion of implementation. Also, be sure to offer plenty of training incentives to keep people coming back for more training. A little money spent up front will save you tons of headaches later.
Aaron Pace profile photo

Alternatives Considered

24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
No photo available
I don't recall the other solutions we looked at
Lindsey Merritt profile photo

Scalability

No score
No answers yet
No answers on this topic
Epicor Prophet 219.1
Based on 1 answer
Prophet 21 is very reliable. The database is robust and well designed. The application is also hard to break. If there's one feature I don't like, it's that they haven't accounted for the dreaded single quote. That's kind of the bane of Microsoft SQL's existence. They need to escape that character in every field that will accept it in the system. Otherwise, the system throws all kinds of errors and many times will crash.
Aaron Pace profile photo

Return on Investment

  • the ROI on this software is definitely positive. It saves time on accounting and bill payments.
  • The corporate structure uses this system for managing employee expenses that are borne by the company and keeps accurate results of all expenses
  • Overall a great software that can be used for a long-term basis for mid-level complexities.
No photo available
  • I do not have this information.
Lindsey Merritt profile photo

Pricing Details

24SevenOffice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

24SevenOffice More Information

Epicor Prophet 21

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Epicor Prophet 21 More Information