Likelihood to Recommend Terrible experience. The course repeated itself with different answers to the same question multiple times. Additionally in my state, TX, the approved provider (in this case 360training.com) has 10 calendar days to submit my completion certificate. They never sent it. Essentially, they took my money and did not report. So to me that sounds like theft of services. DO NOT USE THIS COMPANY FOR CONTINUING EDUCATION OF ANY SORT. There are no repercussions and now I'll have to fight the charge on my cc as well as re-take the course with another provider in order to keep my license current.
Read full review KnowBe4 is the best product we have found to automate our security awareness training and testing. The reports that come from each round of phish training are easy to manage, and remedial training for phish fails is automated and tracked in the product. The Phish Alert button, along with the PhishER feature (AI response to reported alerts), and the ability to remove verified phish emails from all mailboxes make managing dangerous emails easy for our small IT staff.
John Cook Director of Applications and Networking
Read full review Pros Availability Security Easy to use Read full review Easy to find training modules Modules are short enough to keep user attention span Material within those modules are easy to understand The quizzes aren't stressful to the point of fearing to fail Content stays fresh, modules retire and new ones that are updated are released Read full review Cons Language accessibility Web presentation multi device support Read full review perhaps some pre-built content packages as template starters would be helpful some better explanation of what features exist in which places and how they work content customization of what topics I want under my eyes and which I do not - to cut down on the selections ("Do not show this again" or "Hide this" or "Save as a Favorite") more functionality to save content topics into personal collections for later use Read full review Likelihood to Renew We do simply love all the products . This is the best platform we have ever used . Employees like the variety of all the module. We love the fact they are offered in so many languages. The in house produced series is so interesting. The employees no longer feel like it’s arduous.
Read full review Usability Easy to use for both the admins and the users
Read full review Reliability and Availability It's always available. We have rarely encountered any issues at all. The fact that we have an assigned account manager, ensures we are getting very rapid responses and acknowledgement. This person quickly escalates any issues to the technical team and we usually get a resolution within a day or two
Read full review Performance Everything loads quite rapidly, and this has never been an issue. The automated summary reports that are sent to me remove me from even having to go run them. I love this platform. It's changed the way I work, and we have used a few different platforms in the past. Anybody looking should look no further. This is the best! Forget the rest.
Read full review Support Rating Our Customer Success Manager is amazingly helpful and responsive. She meets with us every month to go over new features and help us with campaigns. Also, when we email her with questions, she usually turns around an answer in a couple of hours and never longer than a day. KnowBe4 Compliance Plus has dedicated people who really take care of their customers after the sale.
Read full review Online Training Great modules geared to adults
Read full review Implementation Rating It was goood. It required tech support from both sides but it was not hard
Read full review Alternatives Considered I only chose this company bc they were high in the google search. BIG MISTAKE!
Read full review KnowBe4 Compliance Plus has a massive an customizable library for a really fair price, where competition may charge more and include tools and features you may not use. I've felt that the depth of KnowBe4 Compliance Plus training library more than makes it worth a whole package. I feel that as an admin I have more insight and control over my security.
Read full review Scalability We love the variety of training available. The training is available in available in numerous languages for our international business. There is always new training is constantly being released. Our users find the training entertaining yet informative. We love pushing out training on a monthly basis and making it smaller chunks. This really resonates with our busy employees. It's great that we have so much selection and that it is broken down in small chunks. I get excited when I see new training. It really gives me comfort knowing that KnowBe4 is staying on top of current and evolving trends, and rapidly releasing content. AI is occurring almost everywhere we look these days, and it's great to see freshly released content coming out a very regular basis. Being able to target different divisions within our organization with targeted job specific training is a game changer. We even have our board of directors taking training designed for executives. The tracking and the reporting also really help show the improvement, and those that need more work. The fact that we can automate training that are launched when users start within our organization also eliminated the need for manual intervention, giving me my time back as an administrator
Read full review Return on Investment Positively impacts the KPIs of the technology area Significantly reduces man/hour training times Read full review The time saved looking for, reviewing, distributing and tracking learning/training sessions has greatly reduced as we moved to KnowBe4 Compliance Plus Dashboard. Everything is in one place and new content comes out often. Individualized, train at your own pace, sessions have been a big plus for our employees. No more sitting in a classroom with others. They can now do it whenever it fits their schedule/workload. Read full review ScreenShots KnowBe4 Compliance Plus Screenshots