What users are saying about
49 Ratings
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Feature Set Ratings

    Contact Center Software

    3CX

    Feature Set Not Supported
    N/A
    7.2

    Aspect Unified IP

    72%
    Aspect Unified IP ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    Validate callers

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    4.5
    45%
    3 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Interactive voice response

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    Call scripts

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Call tracking

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    CRM software integration

    N/A
    0 Ratings
    3.6
    36%
    3 Ratings

    Workforce Optimization (WFO)

    3CX

    Feature Set Not Supported
    N/A
    7.7

    Aspect Unified IP

    77%
    Aspect Unified IP ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    Recording

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Quality management

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Live reporting

    N/A
    0 Ratings
    5.5
    55%
    3 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.6
    86%
    2 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Attribute Ratings

    • 3CX is rated higher in 1 area: Support Rating
    • Aspect Unified IP is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.5

    3CX

    65%
    12 Ratings
    7.3

    Aspect Unified IP

    73%
    4 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    8.2

    Aspect Unified IP

    82%
    1 Rating

    Usability

    3CX

    N/A
    0 Ratings
    8.2

    Aspect Unified IP

    82%
    1 Rating

    Availability

    3CX

    N/A
    0 Ratings
    7.3

    Aspect Unified IP

    73%
    1 Rating

    Performance

    3CX

    N/A
    0 Ratings
    7.3

    Aspect Unified IP

    73%
    1 Rating

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    2.7

    Aspect Unified IP

    27%
    1 Rating

    In-Person Training

    3CX

    N/A
    0 Ratings
    8.2

    Aspect Unified IP

    82%
    1 Rating

    Online Training

    3CX

    N/A
    0 Ratings
    8.2

    Aspect Unified IP

    82%
    1 Rating

    Implementation Rating

    3CX

    N/A
    0 Ratings
    8.2

    Aspect Unified IP

    82%
    1 Rating

    Contract Terms and Pricing Model

    3CX

    N/A
    0 Ratings
    7.3

    Aspect Unified IP

    73%
    1 Rating

    Product Scalability

    3CX

    N/A
    0 Ratings
    6.4

    Aspect Unified IP

    64%
    1 Rating

    Professional Services

    3CX

    N/A
    0 Ratings
    7.3

    Aspect Unified IP

    73%
    1 Rating

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Anonymous | TrustRadius Reviewer

    Aspect Unified IP

    If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
    Joseph Burda | TrustRadius Reviewer

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Anonymous | TrustRadius Reviewer

    Aspect Unified IP

    • IVR (M3)
    • ACD (Inbound)
    • AOD (Outbound)
    • Real-Time Reporting
    • Quality Monitoring
    • Telephony
    Anonymous | TrustRadius Reviewer

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Daniel Merkl | TrustRadius Reviewer

    Aspect Unified IP

    • The reports are very basic.
    • There may be a broader reporting line, perhaps with more detailed records.
    Jose Raul Faria | TrustRadius Reviewer

    Pricing Details

    3CX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    3CX Editions & Modules

    Edition
    StandardFree
    Pro1.082
    Enterprise1.312
    1. none
    2. per user/per month
    Additional Pricing Details
    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Aspect Unified IP

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Aspect Unified IP Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    3CX

    No score
    No answers yet
    No answers on this topic

    Aspect Unified IP

    Aspect Unified IP 8.2
    Based on 1 answer
    Good for outbound dialer
    Anonymous | TrustRadius Reviewer

    Usability

    3CX

    No score
    No answers yet
    No answers on this topic

    Aspect Unified IP

    Aspect Unified IP 8.2
    Based on 1 answer
    Good features
    Anonymous | TrustRadius Reviewer

    Support Rating

    3CX

    3CX 5.4
    Based on 4 answers
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Laura Steinbrink | TrustRadius Reviewer

    Aspect Unified IP

    Aspect Unified IP 2.7
    Based on 1 answer
    Engineer less knowledges about the products they support and low troublshooting. They just want to close the ticket only
    Anonymous | TrustRadius Reviewer

    In-Person Training

    3CX

    No score
    No answers yet
    No answers on this topic

    Aspect Unified IP

    Aspect Unified IP 8.2
    Based on 1 answer
    Trainer knowledgeable
    Anonymous | TrustRadius Reviewer

    Online Training

    3CX

    No score
    No answers yet
    No answers on this topic

    Aspect Unified IP

    Aspect Unified IP 8.2
    Based on 1 answer
    Having lab the same in-person
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    3CX

    No score
    No answers yet
    No answers on this topic

    Aspect Unified IP

    Aspect Unified IP 8.2
    Based on 1 answer
    Easy to install and configure
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Anonymous | TrustRadius Reviewer

    Aspect Unified IP

    We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
    Bhosale Deepak | TrustRadius Reviewer

    Scalability

    3CX

    No score
    No answers yet
    No answers on this topic

    Aspect Unified IP

    Aspect Unified IP 6.4
    Based on 1 answer
    Not scalable
    Anonymous | TrustRadius Reviewer

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Artur Bittencourt | TrustRadius Reviewer

    Aspect Unified IP

    • As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
    • The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
    Joseph Burda | TrustRadius Reviewer

    Screenshots

    Add comparison