What users are saying about
26 Ratings
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Score 9 out of 100
13 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX Phone System
Aspect Unified IP
9.0
Agent dashboard
3CX Phone System
Aspect Unified IP
8.5
Validate callers
3CX Phone System
Aspect Unified IP
9.0
Outbound response
3CX Phone System
Aspect Unified IP
9.0
Call forwarding
3CX Phone System
Aspect Unified IP
9.0
Click-to-call (CTC)
3CX Phone System
Aspect Unified IP
9.5
Warm transfer
3CX Phone System
Aspect Unified IP
9.0
Predictive dialing
3CX Phone System
Aspect Unified IP
9.5
Interactive voice response
3CX Phone System
Aspect Unified IP
9.0
REST APIs
3CX Phone System
Aspect Unified IP
9.0
Call scripts
3CX Phone System
Aspect Unified IP
9.0
Call tracking
3CX Phone System
Aspect Unified IP
9.5
Multichannel integration
3CX Phone System
Aspect Unified IP
8.1
CRM software integration
3CX Phone System
Aspect Unified IP
8.6

Workforce Optimization (WFO)

3CX Phone System
Aspect Unified IP
8.5
Inbound call routing
3CX Phone System
Aspect Unified IP
9.0
Omnichannel inbound routing
3CX Phone System
Aspect Unified IP
8.0
Recording
3CX Phone System
Aspect Unified IP
9.5
Quality management
3CX Phone System
Aspect Unified IP
9.0
Call analytics
3CX Phone System
Aspect Unified IP
8.5
Historical reporting
3CX Phone System
Aspect Unified IP
7.5
Live reporting
3CX Phone System
Aspect Unified IP
7.5
Customer surveys
3CX Phone System
Aspect Unified IP
8.5
Customer interaction analytics
3CX Phone System
Aspect Unified IP
9.0

Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria | TrustRadius Reviewer

Cons

3CX Phone System

  • The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
  • There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.
Laura Steinbrink | TrustRadius Reviewer

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak | TrustRadius Reviewer

Support Rating

3CX Phone System

3CX Phone System 6.5
Based on 2 answers
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.
Anonymous | TrustRadius Reviewer

Aspect Unified IP

No score
No answers yet
No answers on this topic

Alternatives Considered

3CX Phone System

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Mike McCloskey | TrustRadius Reviewer

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda | TrustRadius Reviewer

Return on Investment

3CX Phone System

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria | TrustRadius Reviewer

Screenshots

Pricing Details

3CX Phone System

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

3CX Phone System
9.0
Aspect Unified IP
8.5

Support Rating

3CX Phone System
6.5
Aspect Unified IP

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