What users are saying about
49 Ratings
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Based on 49 reviews and ratings
Bright Pattern Contact Center
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Top Rated
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 13 reviews and ratings
Feature Set Ratings
Contact Center Software

3CX
Feature Set Not Supported
N/A
8.9
Bright Pattern Contact Center
89%
Bright Pattern Contact Center ranks higher in 13/13 features
Bright Pattern Contact Center ranks higher in 13/13 features
Agent dashboard

N/A
0 Ratings
8.5
85%
10 Ratings
Validate callers

N/A
0 Ratings
9.2
92%
10 Ratings
Outbound response

N/A
0 Ratings
8.8
88%
10 Ratings
Call forwarding

N/A
0 Ratings
8.8
88%
10 Ratings
Click-to-call (CTC)

N/A
0 Ratings
8.6
86%
8 Ratings
Warm transfer

N/A
0 Ratings
9.0
90%
10 Ratings
Predictive dialing

N/A
0 Ratings
8.8
88%
8 Ratings
Interactive voice response

N/A
0 Ratings
9.3
93%
9 Ratings
REST APIs

N/A
0 Ratings
8.8
88%
9 Ratings
Call scripts

N/A
0 Ratings
8.6
86%
6 Ratings
Call tracking

N/A
0 Ratings
9.2
92%
9 Ratings
Multichannel integration

N/A
0 Ratings
8.9
89%
7 Ratings
CRM software integration

N/A
0 Ratings
8.5
85%
9 Ratings
Workforce Optimization (WFO)

3CX
Feature Set Not Supported
N/A
8.8
Bright Pattern Contact Center
88%
Bright Pattern Contact Center ranks higher in 9/9 features
Bright Pattern Contact Center ranks higher in 9/9 features
Inbound call routing

N/A
0 Ratings
9.3
93%
9 Ratings
Omnichannel inbound routing

N/A
0 Ratings
9.1
91%
8 Ratings
Recording

N/A
0 Ratings
9.1
91%
9 Ratings
Quality management

N/A
0 Ratings
8.8
88%
8 Ratings
Call analytics

N/A
0 Ratings
8.4
84%
7 Ratings
Historical reporting

N/A
0 Ratings
9.0
90%
8 Ratings
Live reporting

N/A
0 Ratings
9.0
90%
9 Ratings
Customer surveys

N/A
0 Ratings
8.7
87%
8 Ratings
Customer interaction analytics

N/A
0 Ratings
7.9
79%
6 Ratings
Attribute Ratings
- Bright Pattern Contact Center is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

6.5
3CX
65%
12 Ratings
9.4
Bright Pattern Contact Center
94%
10 Ratings
Likelihood to Renew

3CX
N/A
0 Ratings
10.0
Bright Pattern Contact Center
100%
1 Rating
Usability

3CX
N/A
0 Ratings
9.4
Bright Pattern Contact Center
94%
10 Ratings
Availability

3CX
N/A
0 Ratings
10.0
Bright Pattern Contact Center
100%
1 Rating
Performance

3CX
N/A
0 Ratings
10.0
Bright Pattern Contact Center
100%
1 Rating
Support Rating

5.4
3CX
54%
4 Ratings
9.2
Bright Pattern Contact Center
92%
10 Ratings
In-Person Training

3CX
N/A
0 Ratings
8.0
Bright Pattern Contact Center
80%
1 Rating
Online Training

3CX
N/A
0 Ratings
7.0
Bright Pattern Contact Center
70%
1 Rating
Implementation Rating

3CX
N/A
0 Ratings
10.0
Bright Pattern Contact Center
100%
1 Rating
Contract Terms and Pricing Model

3CX
N/A
0 Ratings
10.0
Bright Pattern Contact Center
100%
1 Rating
Product Scalability

3CX
N/A
0 Ratings
10.0
Bright Pattern Contact Center
100%
1 Rating
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

Verified User
Administrator in Information Technology
Higher Education Company, 201-500 employeesBright Pattern Contact Center
Bright Pattern is an extremely powerful communication software that is simple to use, quick to deploy, and easy to manage. The strength of their voice connection is strong, not brittle like other providers. Bright Pattern has all the tools you need to provide remarkable customer service.
President
G7 Strategy Group, IncPublic Relations & Communications, 1-10 employees
Pros
3CX
- Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
- Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
- Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesBright Pattern Contact Center
- Replies quickly to emails
- Agents are always pleasant to speak with.
- Provide alternate solutions if a requested feature is not yet available.
IT SS Operations Specialist
RandstadStaffing & Recruiting, 10,001+ employees
Cons
3CX
- I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
- You need an SBC per location, which can be a point of failure.
- You also need a server that might get disconnected, which is another point of failure.
IT Support
Cypress HealthcareHospital & Health Care, 51-200 employees
Bright Pattern Contact Center
- WFM has been a missing component, however that is slated to launch in Q2 of 2022
- The mobile application has taken longer than expected for general release
- UCaaS functionality would be a great addition
Manager, Solutions Consulting
Waterfield TechnologiesInformation Technology & Services, 201-500 employees
Pricing Details
3CX
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0
3CX Editions & Modules
Edition
Standard | Free |
---|---|
Pro | 1.082 |
Enterprise | 1.312 |
- none
- per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.Bright Pattern Contact Center
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Monthly
Bright Pattern Contact Center Editions & Modules
Edition
Voice Select | $701 |
---|---|
Professional | $1001 |
Premium | $1401 |
Enterprise | Call for Info1 |
- Monthly
Additional Pricing Details
One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge TransferUsability
3CX
No score
No answers yet
No answers on this topic
Bright Pattern Contact Center
Bright Pattern Contact Center 9.4
Based on 10 answers
The ease of use was a great win for us. We were able to transition to the new system with a minimal amount of time training. It is also set up as a great train the trainer system.
IT Support Services Operations Mananger
Randstad USAStaffing & Recruiting, 10,001+ employees
Reliability and Availability
3CX
No score
No answers yet
No answers on this topic
Bright Pattern Contact Center
Bright Pattern Contact Center 10.0
Based on 1 answer
It is always on. The only outage to date that I have experienced was with an upstream telco provider. The inbound leg telco was hit by a DDOS attack which led to delays in routing calls to the platform. This was not the fault of the Bright Pattern platform but the telco provider.

Verified User
Director in Product Management
Telecommunications Company, 51-200 employeesSupport Rating
3CX
3CX 5.4
Based on 4 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
HS Teacher/District Tech Integration Specialist
Plato R-V School DistrictEducation Management, 51-200 employees
Bright Pattern Contact Center
Bright Pattern Contact Center 9.2
Based on 10 answers
The support received from Bright Pattern is great, they are always willing to provide support assistance with queries and are very knowledgeable on the product, the back end developers always adding new features and functionality, and these are always explained in detail so end-users and partners are able to make full use of these developments.

Verified User
C-Level Executive in Other
Telecommunications Company, 11-50 employeesIn-Person Training
3CX
No score
No answers yet
No answers on this topic
Bright Pattern Contact Center
Bright Pattern Contact Center 8.0
Based on 1 answer
In-person and virtual training was great, but Bright Pattern could use some online training videos similar to other platforms. I would welcome online training videos to keep the steady flow of new agents up to date. Admin training is one of the largest areas that need video. The static documentation is great. It is pretty easy to follow and configure your contact center as you progress through each step. The documentation is available online on an easy to use knowledgebase or wiki style site. You do not need a user account to access the help docs, meaning that users at any level can freely access the materials to learn about the platform.

Verified User
Director in Product Management
Telecommunications Company, 51-200 employeesOnline Training
3CX
No score
No answers yet
No answers on this topic
Bright Pattern Contact Center
Bright Pattern Contact Center 7.0
Based on 1 answer
Online training is documentation based only. It is thorough and step by step, but no videos.

Verified User
Director in Product Management
Telecommunications Company, 51-200 employeesImplementation Rating
3CX
No score
No answers yet
No answers on this topic
Bright Pattern Contact Center
Bright Pattern Contact Center 10.0
Based on 1 answer
I have done a few of these now for a multiple number of our contact centers. It has been really smooth. It is a fun platform to work with. I enjoy building new ideas within the scenario builder. Because I enjoy it, I am not afraid to try something new and innovative.

Verified User
Director in Product Management
Telecommunications Company, 51-200 employeesAlternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

Verified User
Manager in Information Technology
Arts and Crafts Company, 11-50 employeesBright Pattern Contact Center
Bright Pattern prides itself on providing out-of-the-box functionality. Unlike many of the other platforms listed, there is no need to subscribe to additional options for increased feature functionality nor is there a need to implement additional plugins to get to a desired level of operability. Much of what is needed to build a world-class contact center platform is a part of the solution on day one.
Manager, Solutions Consulting
Waterfield TechnologiesInformation Technology & Services, 201-500 employees
Return on Investment
3CX
- 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
- As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Information Technology Manager
Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees
Bright Pattern Contact Center
- We were able to automate features such as information change requests and W-2 reprint requests which cut down up to 4,000 agent interactions a day during the W-2 season.
- With training features and the ability to specify skills, new agents are able to jump in quickly and build up their level of support gradually as they become ready to handle more interactions at once.
IT SS Operations Specialist
RandstadStaffing & Recruiting, 10,001+ employees