3CX vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.4 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
RingCentral Contact Center
Score 7.8 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
3CXRingCentral Contact Center
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
No answers on this topic
Offerings
Pricing Offerings
3CXRingCentral Contact Center
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Community Pulse
3CXRingCentral Contact Center
Considered Both Products
3CX

No answer on this topic

RingCentral Contact Center
Chose RingCentral Contact Center
The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, …
Chose RingCentral Contact Center
Based on the other products we have used ring central is by far the most comfortable for nontechnical users to use.
Top Pros
Top Cons
Features
3CXRingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
3CX
-
Ratings
RingCentral Contact Center
7.7
19 Ratings
8% below category average
Agent dashboard00 Ratings7.615 Ratings
Validate callers00 Ratings7.110 Ratings
Outbound response00 Ratings8.316 Ratings
Call forwarding00 Ratings8.817 Ratings
Click-to-call (CTC)00 Ratings8.39 Ratings
Warm transfer00 Ratings8.010 Ratings
Predictive dialing00 Ratings7.05 Ratings
Interactive voice response00 Ratings8.59 Ratings
REST APIs00 Ratings8.07 Ratings
Call scripts00 Ratings6.710 Ratings
Call tracking00 Ratings8.810 Ratings
Multichannel integration00 Ratings6.510 Ratings
CRM software integration00 Ratings6.310 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
3CX
-
Ratings
RingCentral Contact Center
6.7
18 Ratings
21% below category average
Inbound call routing00 Ratings8.316 Ratings
Omnichannel inbound routing00 Ratings7.710 Ratings
Recording00 Ratings8.316 Ratings
Quality management00 Ratings7.014 Ratings
Call analytics00 Ratings7.115 Ratings
Historical reporting00 Ratings5.915 Ratings
Live reporting00 Ratings7.113 Ratings
Customer surveys00 Ratings5.07 Ratings
Customer interaction analytics00 Ratings4.16 Ratings
Best Alternatives
3CXRingCentral Contact Center
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.4 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.4 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXRingCentral Contact Center
Likelihood to Recommend
7.9
(14 ratings)
8.3
(19 ratings)
Likelihood to Renew
-
(0 ratings)
6.9
(4 ratings)
Usability
-
(0 ratings)
8.7
(3 ratings)
Support Rating
5.4
(2 ratings)
6.2
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
3CXRingCentral Contact Center
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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RingCentral
The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
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Likelihood to Renew
3CX
No answers on this topic
RingCentral
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
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Usability
3CX
No answers on this topic
RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
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Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
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Implementation Rating
3CX
No answers on this topic
RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
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Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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RingCentral
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. RingCentral also sends us notifications when a customer sends us a text message, whereas Nextiva does not.
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
Read full review
ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues