What users are saying about
56 Ratings
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Top Rated
47 Ratings
56 Ratings
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Score 7.8 out of 100

RingCentral Contact Center

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Top Rated
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Contact Center Software

    3CX

    Feature Set Not Supported
    N/A
    8.5

    RingCentral Contact Center

    85%
    RingCentral Contact Center ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.6
    86%
    12 Ratings

    Validate callers

    N/A
    0 Ratings
    8.1
    81%
    11 Ratings

    Outbound response

    N/A
    0 Ratings
    8.5
    85%
    12 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.5
    85%
    12 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.5
    85%
    12 Ratings

    Predictive dialing

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    REST APIs

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    Call scripts

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Call tracking

    N/A
    0 Ratings
    8.3
    83%
    12 Ratings

    Multichannel integration

    N/A
    0 Ratings
    9.4
    94%
    7 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.4
    94%
    7 Ratings

    Workforce Optimization (WFO)

    3CX

    Feature Set Not Supported
    N/A
    8.4

    RingCentral Contact Center

    84%
    RingCentral Contact Center ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.0
    90%
    13 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Recording

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Quality management

    N/A
    0 Ratings
    8.2
    82%
    11 Ratings

    Call analytics

    N/A
    0 Ratings
    8.4
    84%
    12 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Live reporting

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.1
    81%
    6 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Attribute Ratings

    • RingCentral Contact Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.2

    RingCentral Contact Center

    82%
    14 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings

    RingCentral Contact Center

    N/A
    0 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    RingCentral

    RingCentral Contact Center has been one of the best contact center software that I've used. The calling feature is probably one of the easiest to use. The recordings are very easy to access. Also, it is very easy to host meetings but I hardly ever used that feature because it is not something that is widely used by our prospects. However, it was great when we wanted to connect with fellow colleagues.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    RingCentral

    • They have an app so you do not miss any calls or messages from your customers or leads.
    • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
    • They automatically transcribe the calls as well so if I miss something this normally helps.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    RingCentral

    • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
    • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
    • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    RingCentral Contact Center

    Starting Price

    Editions & Modules

    RingCentral Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      RingCentral

      No answers on this topic

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
      Read full review

      RingCentral

      The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, the training required for the team and the support agents is also not much required.
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      RingCentral

      • The business is able to take on clients that need after hours assistance because we have a way to communicate
      • We are able to offer multiple forms of communication, which may attract more clients to our office
      • We don't have to purchase separate call recording technology as each user has a built in call recording system that all users can monitor for each other
      Read full review

      Screenshots

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