What users are saying about
49 Ratings
54 Ratings
49 Ratings
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Score 7.4 out of 100
54 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Project Management

    3CX

    Feature Set Not Supported
    N/A
    8.6

    Zoho Cliq

    86%
    Zoho Cliq ranks higher in 5/5 features

    Task Management

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Scheduling

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Workflow Automation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Mobile Access

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Search

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Communication

    3CX

    Feature Set Not Supported
    N/A
    7.8

    Zoho Cliq

    78%
    Zoho Cliq ranks higher in 5/5 features

    Chat

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Notifications

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Discussions

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Surveys

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Internal knowledgebase

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    File Sharing & Management

    3CX

    Feature Set Not Supported
    N/A
    9.5

    Zoho Cliq

    95%
    Zoho Cliq ranks higher in 5/5 features

    Video files

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Audio files

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Access control

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Advanced security features

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Device sync

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Zoho Cliq is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.5

    3CX

    65%
    12 Ratings
    10.0

    Zoho Cliq

    100%
    5 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    10.0

    Zoho Cliq

    100%
    2 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    10.0

    Zoho Cliq

    100%
    1 Rating

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    10.0

    Zoho Cliq

    100%
    2 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Anonymous | TrustRadius Reviewer

    Zoho Cliq

    Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
    Marc Fishman | TrustRadius Reviewer

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Anonymous | TrustRadius Reviewer

    Zoho Cliq

    • Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
    • The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
    • It integrates really well with other Zoho apps.
    • Their support is excellent. We got useful, informative responses from them when we had to contact them.
    Anonymous | TrustRadius Reviewer

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Daniel Merkl | TrustRadius Reviewer

    Zoho Cliq

    • Not missing functionality as such but would be useful to record audio chats
    • Zoho not as widely adopted than other Chat clients like Hangouts/Skype
    Vince McConville | TrustRadius Reviewer

    Pricing Details

    3CX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    3CX Editions & Modules

    Edition
    StandardFree
    Pro1.082
    Enterprise1.312
    1. none
    2. per user/per month
    Additional Pricing Details
    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Zoho Cliq

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Zoho Cliq Editions & Modules

    Edition
    Free$0
    Unlimited$3/user/month2
    1. none
    2. up to 500 users
    Additional Pricing Details
    Billed monthly: Up to 500 users = $3 / user / month 501 - 1000 users = $2.5 / user / month 1001 - 5000 users = $2 / user / month 5001 - 10K users = $1.5 / user / month 10K + = Rs. 40 / user / month (or) $1 / user / month

    Likelihood to Renew

    3CX

    No score
    No answers yet
    No answers on this topic

    Zoho Cliq

    Zoho Cliq 10.0
    Based on 2 answers
    Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.
    Caroline Blades | TrustRadius Reviewer

    Usability

    3CX

    No score
    No answers yet
    No answers on this topic

    Zoho Cliq

    Zoho Cliq 10.0
    Based on 1 answer
    Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
    Marc Fishman | TrustRadius Reviewer

    Support Rating

    3CX

    3CX 5.4
    Based on 4 answers
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Laura Steinbrink | TrustRadius Reviewer

    Zoho Cliq

    Zoho Cliq 10.0
    Based on 2 answers
    Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
    Stacey Commings | TrustRadius Reviewer

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Anonymous | TrustRadius Reviewer

    Zoho Cliq

    We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Artur Bittencourt | TrustRadius Reviewer

    Zoho Cliq

    • Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
    • Negative - Yet another comms channel to manage would like to have less. But see previous positive
    • Positive - Came as part of my Zoho One subscription so low cost
    • Has a wealth of options still to investigate as part of Cliq
    Vince McConville | TrustRadius Reviewer

    Screenshots

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