500apps vs. Atera

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
500apps
Score 8.7 out of 10
N/A
500apps is a business platform designed to offer value to every department in growing businesses. With its application suite of 50 apps, 500apps enables work in all department categories such as Marketing, Sales, Support, HR, Developers, Collaboration, and Productivity management. The company's vision is to enable growth in global SMBs through the software applications suite. In addition, this infinity suite can be accessed for $14.99/month with all product categories, no feature caps, access…
$14.99
per month
Atera
Score 8.9 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Pricing
500appsAtera
Editions & Modules
500apps Infinity Suite
$14.99
per month
500apps Infinity Suite
$14.99
per month
MSP - Pro
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Growth
$179
per month per user
IT Department - Expert
$189
per month per user
MSP - Power
$209
per month per user
IT Department - Master
$219
per month per user
Offerings
Pricing Offerings
500appsAtera
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited Access to 50 apps, No Feature Caps, 24x5 Email, Chat, and Phone Support, & Single Sign-On No tiers. Honest pricing. Cancel anytime.Unlimited devices. Prices per user, per month, billed annually.
More Pricing Information
Community Pulse
500appsAtera
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
500appsAtera
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
500apps
-
Ratings
Atera
10.0
1 Ratings
5% above category average
Virtualization monitoring00 Ratings10.01 Ratings
IT Asset Discovery00 Ratings10.01 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
500apps
-
Ratings
Atera
9.4
89 Ratings
23% above category average
Remote monitoring00 Ratings9.388 Ratings
Network device monitoring00 Ratings8.776 Ratings
Activity Monitoring00 Ratings10.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
500apps
-
Ratings
Atera
9.1
88 Ratings
21% above category average
Patch Management00 Ratings8.787 Ratings
Policy-based automation00 Ratings8.875 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
500apps
-
Ratings
Atera
7.8
1 Ratings
11% below category average
Attended device access00 Ratings10.01 Ratings
Unattended device access00 Ratings10.01 Ratings
Mobile device access00 Ratings1.01 Ratings
Virtual device access00 Ratings10.01 Ratings
Multiple-display support00 Ratings7.01 Ratings
Multiple concurrent sessions00 Ratings9.01 Ratings
Best Alternatives
500appsAtera
Small Businesses
Atera
Atera
Score 8.9 out of 10
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 6.8 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 6.8 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
500appsAtera
Likelihood to Recommend
9.0
(1 ratings)
9.2
(91 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(4 ratings)
Usability
-
(0 ratings)
9.5
(38 ratings)
Support Rating
-
(0 ratings)
9.0
(5 ratings)
User Testimonials
500appsAtera
Likelihood to Recommend
500apps
I think it is well suited in the IT and HR/administration areas. As it offers a large services related to communications and data management systems. Also in educational institutions we can use the service as well. Hospitals and medical systems will be the top most benificiries of these softwares as data tracking and monitoring of patients will be efficient.
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Atera
As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
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Pros
500apps
No answers on this topic
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
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Cons
500apps
No answers on this topic
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Likelihood to Renew
500apps
No answers on this topic
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Usability
500apps
No answers on this topic
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Support Rating
500apps
No answers on this topic
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Alternatives Considered
500apps
The user-friendly UI is excellent. In contrast to other platforms, I am able to build my chatbot in a matter of minutes. I finally chose Botup. It's the most user-friendly and cost-effective chatbot software available, thanks to its intuitive user interface and first-rate customer support. I advise you to use the 500apps all-in-one suite instead of wasting time and money seeking third-party integrations for your company
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Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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Return on Investment
500apps
No answers on this topic
Atera
  • We have been able to add new employees/devices without increasing my staff to support them.
  • The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
  • They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
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ScreenShots

500apps Screenshots

Screenshot of 500apps Infinity SuiteScreenshot of Infinity Suite dashboardScreenshot of Compatibility with multiple OSScreenshot of Dashboard CustomisationScreenshot of Dashboard Personalization

Atera Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of