7shifts vs. Chowly

7Shifts is ideal for a broad number of restaurant clients, whether it is a single unit, independent location or multi-unit, multi-jurisdiction group like ours. Pricing is very reasonable, and as mentioned earlier, a lightweight and intuitive platform makes it easy to implement and maintain, and scalable for growth

Incentivized

I would not recommend Chowly to any restaurant that is trying to push orders through to their POS from a third party delivery site. Any restaurant would be much better off finding a third party site that integrates directly with their POS. Using Chowly was more of a headache than it needed to be and our company switched to Checkmate (also not great) after a year with Chowly.

Incentivized

• Staff can easily access fellow team members' contact info (phone & email).
• Staff can easily enter availability or time off.
• Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
• Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.

Incentivized

• Responsive support team
• Their team's knowledge of Toast POS
• Their sales team is aggressive and confident in their product

Incentivized

• When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
• When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.

Incentivized

• Promises of ways to avoid mapping errors were never followed through on
• Many mapping errors which required constant attention
• To use requires multiple hidden modifiers in Toast, clogging up the menu

Incentivized

I would say everyone at our store really appreciates the fact that we have 7shifts. We would be lost with out it. It would be hard to find anyone that does not support the software.

Incentivized

For me, 7Shifts has the same amount of functionality, but for a much better price. The app functionality of 7shifts was easier to navigate and allowed me to do more than HotSchedules. I've recommended it to several other local businesses who have implemented it as well and had great luck.

Incentivized

Chowly was not as good as Checkmate, though I cannot in good faith recommend either. We ended up switching over to Checkmate after a year with Chowly due to our dissatisfaction with the service.

Incentivized

• Positive: Less call outs/ and missed communication due to internal conversations that were never communicated. For example, employees tell manager A they are not coming but Manager A does not tell manage B and C.
• Positive: Manager log book has helped multiple departments stay in touch and on the pulse of the floor operation. Departments like HR, events, reservations, AP/ AR, etc. are not empowered to be more proactive
• Labor and sales are tracked and can be forecasted which has helps us schedule SMARTER

Incentivized

• Required a lot of attention from upper management to maintain
• Enabled orders from Caviar to go through to the POS without staff needing to enter the orders manually, saving on time and labor
• Due to frequent changes in our menu, Chowly could not handle these and needed to remap every single time there was a menu change.

Incentivized