7Shifts has improved our business!
February 20, 2020

7Shifts has improved our business!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 7shifts

Our entire organization -- one resort and another standalone destination property -- utilizes 7Shifts to help keep our staff organized and informed. We have found that 7Shifts is easily the best method of communication when we have site-wide announcements and emergencies. Our staff all truly utilize it and we have come to rely on it company-wide and individually in each department. The scheduling aspect has accounted for reduced turnover and helped us to institute policies for call-offs and shift pickups that are otherwise difficult to enforce in this day and age (no one wants to make a phone call!). We have recommended it time and time again to colleagues and others in the hospitality industry as the leading scheduling and communication software.
  • Easy to use app interface, even for our non-techy staff.
  • Communication tools, like the messaging center.
  • When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
  • When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.
  • 7Shifts has helped to reduce turnover, due to being able to hold staff more accountable.
  • It has also reduced HR costs due to some of the functionality (marking no shows, sick, being able to keep track), referencing past schedules, and keeping track of sent communication.
We used When I Work when it first debuted, but 7Shifts technology is much more advanced than When I Work's was at that time.
I love the ability to leave a chat message to be answered. That makes it so much easier when you're dealing with a busy schedule and don't want to wait on hold.

Do you think 7shifts delivers good value for the price?

Yes

Are you happy with 7shifts's feature set?

Yes

Did 7shifts live up to sales and marketing promises?

Yes

Did implementation of 7shifts go as expected?

Yes

Would you buy 7shifts again?

Yes

7Shifts is the ideal scheduling software for the hospitality industry, where there are multiple departments and where everyone needs access to everything across the board.