8x8 Contact Center vs. Afiniti
8x8 Contact Center vs. Afiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Afiniti | N/A | Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience. | N/A |
8x8 Contact Center | Afiniti | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Afiniti | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Afiniti | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Afiniti | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.9 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Afiniti | |
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Likelihood to Recommend | 8x8, Inc. | Afiniti.com No answers on this topic |
Pros | 8x8, Inc. | Afiniti.com No answers on this topic |
Cons | 8x8, Inc. | Afiniti.com No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Afiniti.com No answers on this topic |
Usability | 8x8, Inc. | Afiniti.com No answers on this topic |
Reliability and Availability | 8x8, Inc. | Afiniti.com No answers on this topic |
Performance | 8x8, Inc. | Afiniti.com No answers on this topic |
Support Rating | 8x8, Inc. | Afiniti.com No answers on this topic |
In-Person Training | 8x8, Inc. | Afiniti.com No answers on this topic |
Online Training | 8x8, Inc. | Afiniti.com No answers on this topic |
Implementation Rating | 8x8, Inc. | Afiniti.com No answers on this topic |
Alternatives Considered | 8x8, Inc. | Afiniti.com No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Afiniti.com No answers on this topic |
Scalability | 8x8, Inc. | Afiniti.com No answers on this topic |
Return on Investment | 8x8, Inc. | Afiniti.com No answers on this topic |
ScreenShots |