8x8 Contact Center vs. CDC Software
8x8 Contact Center vs. CDC Software
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
CDC Software | N/A | CDC Software headquartered in Atlanta offers the CDC Platform, a platform which integrates CRM with telephony systems to produce caller "Screen-Pop", click2call functionality and reporting, as well as call recording, voicemail, and call metrics. | N/A |
8x8 Contact Center | CDC Software | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | CDC Software | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | CDC Software | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | CDC Software | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.8 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | CDC Software | |
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Likelihood to Recommend | 8x8, Inc. | CDC Software No answers on this topic |
Pros | 8x8, Inc. | CDC Software No answers on this topic |
Cons | 8x8, Inc. | CDC Software No answers on this topic |
Likelihood to Renew | 8x8, Inc. | CDC Software No answers on this topic |
Usability | 8x8, Inc. | CDC Software No answers on this topic |
Reliability and Availability | 8x8, Inc. | CDC Software No answers on this topic |
Performance | 8x8, Inc. | CDC Software No answers on this topic |
Support Rating | 8x8, Inc. | CDC Software No answers on this topic |
In-Person Training | 8x8, Inc. | CDC Software No answers on this topic |
Online Training | 8x8, Inc. | CDC Software No answers on this topic |
Implementation Rating | 8x8, Inc. | CDC Software No answers on this topic |
Alternatives Considered | 8x8, Inc. | CDC Software No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | CDC Software No answers on this topic |
Scalability | 8x8, Inc. | CDC Software No answers on this topic |
Return on Investment | 8x8, Inc. | CDC Software No answers on this topic |
ScreenShots |