8x8 Contact Center vs. Klaus
8x8 Contact Center vs. Klaus
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week |
8x8 Contact Center | Klaus | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Klaus | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Klaus | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Klaus | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.8 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Klaus | |
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Likelihood to Recommend | 8x8, Inc. | Klaus No answers on this topic |
Pros | 8x8, Inc. | Klaus No answers on this topic |
Cons | 8x8, Inc. | Klaus No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Klaus No answers on this topic |
Usability | 8x8, Inc. | Klaus No answers on this topic |
Reliability and Availability | 8x8, Inc. | Klaus No answers on this topic |
Performance | 8x8, Inc. | Klaus No answers on this topic |
Support Rating | 8x8, Inc. | Klaus No answers on this topic |
In-Person Training | 8x8, Inc. | Klaus No answers on this topic |
Online Training | 8x8, Inc. | Klaus No answers on this topic |
Implementation Rating | 8x8, Inc. | Klaus No answers on this topic |
Alternatives Considered | 8x8, Inc. | Klaus No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Klaus No answers on this topic |
Scalability | 8x8, Inc. | Klaus No answers on this topic |
Return on Investment | 8x8, Inc. | Klaus No answers on this topic |
ScreenShots | Klaus Screenshots |