8x8 Contact Center vs. nGAGEMENT
8x8 Contact Center vs. nGAGEMENT
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A |
8x8 Contact Center | nGAGEMENT | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | nGAGEMENT | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
8x8 Contact Center | nGAGEMENT | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
8x8 Contact Center | nGAGEMENT | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | nGAGEMENT | |
---|---|---|
Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | nGAGEMENT | |
---|---|---|
Likelihood to Recommend | 8x8, Inc. | nGUVU No answers on this topic |
Pros | 8x8, Inc. | nGUVU No answers on this topic |
Cons | 8x8, Inc. | nGUVU No answers on this topic |
Likelihood to Renew | 8x8, Inc. | nGUVU No answers on this topic |
Usability | 8x8, Inc. | nGUVU No answers on this topic |
Reliability and Availability | 8x8, Inc. | nGUVU No answers on this topic |
Performance | 8x8, Inc. | nGUVU No answers on this topic |
Support Rating | 8x8, Inc. | nGUVU No answers on this topic |
In-Person Training | 8x8, Inc. | nGUVU No answers on this topic |
Online Training | 8x8, Inc. | nGUVU No answers on this topic |
Implementation Rating | 8x8, Inc. | nGUVU No answers on this topic |
Alternatives Considered | 8x8, Inc. | nGUVU No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | nGUVU No answers on this topic |
Scalability | 8x8, Inc. | nGUVU No answers on this topic |
Return on Investment | 8x8, Inc. | nGUVU No answers on this topic |
ScreenShots | nGAGEMENT Screenshots |