8x8 Contact Center vs. Ozonetel
8x8 Contact Center vs. Ozonetel
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Ozonetel | N/A | Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns. | $30 per month per user |
8x8 Contact Center | Ozonetel | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Ozonetel | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Ozonetel | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Ozonetel | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.9 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Ozonetel | |
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Likelihood to Recommend | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Pros | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Cons | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Usability | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Reliability and Availability | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Performance | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Support Rating | 8x8, Inc. | Ozonetel Communications No answers on this topic |
In-Person Training | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Online Training | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Implementation Rating | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Alternatives Considered | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Scalability | 8x8, Inc. | Ozonetel Communications No answers on this topic |
Return on Investment | 8x8, Inc. | Ozonetel Communications No answers on this topic |
ScreenShots |