What users are saying about
21 Ratings
21 Ratings
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Score 7.5 out of 100
12 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • FreeConference.com ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

7.8

8x8 Express

78%

FreeConference.com

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

High quality audio

8.0
80%
5 Ratings
N/A
0 Ratings

High quality video

7.5
75%
2 Ratings
N/A
0 Ratings

Screen Sharing

8.5

8x8 Express

85%

FreeConference.com

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Desktop sharing

8.5
85%
2 Ratings
N/A
0 Ratings

Online Meetings / Events

8.3

8x8 Express

83%

FreeConference.com

Feature Set Not Supported
N/A
8x8 Express ranks higher in 3/3 features

Calendar integration

9.0
90%
1 Rating
N/A
0 Ratings

Meeting initiation

7.0
70%
1 Rating
N/A
0 Ratings

Record meetings / events

9.0
90%
1 Rating
N/A
0 Ratings

Online Events Collaboration

8.0

8x8 Express

80%

FreeConference.com

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Live chat

8.0
80%
1 Rating
N/A
0 Ratings

Online Events Security

9.3

8x8 Express

93%

FreeConference.com

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

User authentication

9.0
90%
4 Ratings
N/A
0 Ratings

Participant roles & permissions

9.7
97%
3 Ratings
N/A
0 Ratings

Cloud PBX

7.8

8x8 Express

78%
10.0

FreeConference.com

100%
8x8 Express ranks higher in 3/4 features

Hosted PBX

7.0
70%
3 Ratings
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

7.8
78%
4 Ratings
N/A
0 Ratings

Directory of employee names

8.6
86%
5 Ratings
N/A
0 Ratings

Call reports

N/A
0 Ratings
10.0
100%
1 Rating

Call Management

8.9

8x8 Express

89%
9.0

FreeConference.com

90%
8x8 Express ranks higher in 8/8 features

Answering rules

9.0
90%
5 Ratings
N/A
0 Ratings

Call recording

9.0
90%
4 Ratings
9.0
90%
3 Ratings

Call park

9.0
90%
3 Ratings
N/A
0 Ratings

Call screening

9.3
93%
3 Ratings
N/A
0 Ratings

Message alerts

9.3
93%
4 Ratings
N/A
0 Ratings

Business SMS/External Messaging

8.3
83%
3 Ratings
N/A
0 Ratings

Online Fax

8.0
80%
1 Rating
N/A
0 Ratings

Voicemail Transcription

9.0
90%
4 Ratings
N/A
0 Ratings

Mobile apps

10.0

8x8 Express

100%

FreeConference.com

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

Mobile app for iOS

10.0
100%
2 Ratings
N/A
0 Ratings

Mobile app for Android

10.0
100%
1 Rating
N/A
0 Ratings

Unified Communications Platform and Collaboration

6.9

8x8 Express

69%

FreeConference.com

Feature Set Not Supported
N/A
8x8 Express ranks higher in 4/4 features

Centralized communications management

7.8
78%
4 Ratings
N/A
0 Ratings

Team messaging

8.0
80%
3 Ratings
N/A
0 Ratings

Team document sharing

6.0
60%
1 Rating
N/A
0 Ratings

Call and meeting analytics

6.0
60%
3 Ratings
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
8.0

FreeConference.com

80%
FreeConference.com ranks higher in 2/2 features

Video conferencing

N/A
0 Ratings
8.0
80%
2 Ratings

Audio conferencing

N/A
0 Ratings
8.0
80%
3 Ratings

Attribute Ratings

  • FreeConference.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.6

8x8 Express

76%
6 Ratings
8.0

FreeConference.com

80%
3 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating

FreeConference.com

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

Was a great solution to have during the pandemic, gave us the flexibility to just pick up equipment and work from home, very little was required to reconfigure it to carry on working. Gives users the options between having a desk phone or using a softphone. Click to dial speeds up the process for support staff.
Read full review

iotum

FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
Read full review

Pros

8x8, Inc.

  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
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iotum

  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Read full review

Cons

8x8, Inc.

  • do not have self service analytics
  • available reports seem to be too technical - not able to find simpler answers
  • too many products under 8x8 Express. difficult to choose what should be bought.
Read full review

iotum

  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    FreeConference.com

    Starting Price

    Editions & Modules

    FreeConference.com editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      iotum

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
      Read full review

      iotum

      Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
      Read full review

      Return on Investment

      8x8, Inc.

      • Allowed quick switch to home working.
      • Flexibility for users to redirect calls.
      • Good reporting to see where extra capacity was needed.
      Read full review

      iotum

      • BEST ROI ever! It's all free and has let me access people globally. Thanks!
      Read full review

      Screenshots

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