What users are saying about
8 Ratings
8 Ratings
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Score 7.4 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Intermedia Unite

If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
John Rivers | TrustRadius Reviewer

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Intermedia Unite

  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
John Rivers | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Intermedia Unite

  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
John Rivers | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Intermedia Unite

Intermedia Unite 9.0
Based on 1 answer
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
John Rivers | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Intermedia Unite

Intermedia Unite 9.0
Based on 1 answer
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
John Rivers | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Intermedia Unite

[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
John Rivers | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Intermedia Unite

  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
John Rivers | TrustRadius Reviewer

Screenshots

8x8 Express

Intermedia Unite

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

Intermedia Unite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Intermedia Unite Editions & Modules

Edition
Unite Pro$27.991
Unite Enterprise$32.991
  1. per user, per month, plus taxes and fees
Additional Pricing Details
Intermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.

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