What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 8 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
Likelihood to Recommend
8x8 Express
For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Intermedia Unite
If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Pros
8x8 Express
- Being able to forward calls to my cell phone when I am out of office.
- So much functionality. So many options.
- One set price instead of a bunch of add-on fees.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Intermedia Unite
- No contracts
- Scale up or down very quickly
- Easy to deploy - no hardware required.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Cons
8x8 Express
- Setup is a pain.
- Transferring numbers take a long time.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Intermedia Unite
- The price is on the higher end
- Normal issues for VoIP - if users have low bandwidth, high jitter or latency
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Usability
8x8 Express
No score
No answers yet
No answers on this topic
Intermedia Unite
Intermedia Unite 9.0
Based on 1 answer
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Support Rating
8x8 Express
8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Intermedia Unite
Intermedia Unite 9.0
Based on 1 answer
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Alternatives Considered
8x8 Express
I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Intermedia Unite
[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Return on Investment
8x8 Express
- We are still learning all the nuances but we miss much fewer calls.
- Transitioning calls to the appropriate person is much easier.
- Ease of use.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Intermedia Unite
- During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
- Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Screenshots
Pricing Details
8x8 Express
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
8x8 Express Editions & Modules
—
Additional Pricing Details
—Intermedia Unite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Intermedia Unite Editions & Modules
Edition
Unite Pro | $27.991 |
---|---|
Unite Enterprise | $32.991 |
- per user, per month, plus taxes and fees