8x8 Express (discontinued) vs. Intermedia Unite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 7.3 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
Intermedia Unite
Score 8.8 out of 10
N/A
Intermedia Unite is a unified communications option and collaboration platform for SMBs, providing a PBX phone system, vide and web conferencing with screen sharing, chat, and file management and sharing.
$15.99
per month per user
Pricing
8x8 Express (discontinued)Intermedia Unite
Editions & Modules
No answers on this topic
Unite For Teams
$15.99
per month per user
Unite With Teams
$22.99
per month per user
Unite Pro
$27.99
per month per user
Unite Enterprise
$32.99
per month per user
Offerings
Pricing Offerings
8x8 Express (discontinued)Intermedia Unite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsIntermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.
More Pricing Information
Community Pulse
8x8 Express (discontinued)Intermedia Unite
Top Pros
Top Cons
Features
8x8 Express (discontinued)Intermedia Unite
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
1% below category average
Intermedia Unite
-
Ratings
High quality audio8.06 Ratings00 Ratings
High quality video8.03 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
6% above category average
Intermedia Unite
-
Ratings
Desktop sharing8.52 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
9% above category average
Intermedia Unite
-
Ratings
Calendar integration9.02 Ratings00 Ratings
Meeting initiation8.02 Ratings00 Ratings
Record meetings / events9.02 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
10% above category average
Intermedia Unite
-
Ratings
Live chat8.52 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
21% above category average
Intermedia Unite
-
Ratings
User authentication9.05 Ratings00 Ratings
Participant roles & permissions9.54 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
2% below category average
Intermedia Unite
-
Ratings
Hosted PBX7.54 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings00 Ratings
Directory of employee names8.66 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
8% above category average
Intermedia Unite
-
Ratings
Answering rules9.06 Ratings00 Ratings
Call recording9.05 Ratings00 Ratings
Call park9.04 Ratings00 Ratings
Call screening9.34 Ratings00 Ratings
Message alerts9.25 Ratings00 Ratings
Business SMS/External Messaging8.54 Ratings00 Ratings
Online Fax8.01 Ratings00 Ratings
Voicemail Transcription9.05 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.7
3 Ratings
12% above category average
Intermedia Unite
-
Ratings
Mobile app for iOS9.73 Ratings00 Ratings
Mobile app for Android9.62 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
6% below category average
Intermedia Unite
-
Ratings
Centralized communications management8.05 Ratings00 Ratings
Team messaging8.24 Ratings00 Ratings
Team document sharing6.01 Ratings00 Ratings
Call and meeting analytics6.03 Ratings00 Ratings
Best Alternatives
8x8 Express (discontinued)Intermedia Unite
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)Intermedia Unite
Likelihood to Recommend
7.6
(8 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
9.1
(2 ratings)
9.0
(1 ratings)
User Testimonials
8x8 Express (discontinued)Intermedia Unite
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
Intermedia
If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
Read full review
Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
Intermedia
  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
Intermedia
  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
Read full review
Usability
Discontinued Products
No answers on this topic
Intermedia
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
Read full review
Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review
Intermedia
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
Read full review
Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Read full review
Intermedia
[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
Read full review
Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
Intermedia
  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
Read full review
ScreenShots

8x8 Express (discontinued) Screenshots

Screenshot of

Intermedia Unite Screenshots

Screenshot of The Intermedia Unite Mobile App makes it easier than ever to stay connected and be reachable, wherever you go.Screenshot of The Intermedia Unite Desktop App brings together all your essential collaboration tools together, making teamwork easier than ever.Screenshot of Unite Envision Call Analytics -Actionable insights to help the right people make the right decisions at the right timeScreenshot of AnyMeeting Video Conferencing - Unite includes a built-in video conferencing  platform that allows you to maintain productivity with HD audio and video, screen sharing, and artificial intelligence capabilities on both mobile and desktop devices.