What users are saying about
11 Ratings
2 Ratings
11 Ratings
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Score 7.5 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Phone.com
10.0
Hosted PBX
8x8 Express
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Express
Phone.com
10.0
User templates
8x8 Express
Phone.com
10.0
Call reports
8x8 Express
Phone.com
10.0
Directory of employee names
8x8 Express
Phone.com
10.0

Call Management

8x8 Express
Phone.com
10.0
Answering rules
8x8 Express
Phone.com
10.0
Call recording
8x8 Express
Phone.com
10.0
Call park
8x8 Express
Phone.com
10.0
Call screening
8x8 Express
Phone.com
10.0
Message alerts
8x8 Express
Phone.com
10.0

VoIP system collaboration

8x8 Express
Phone.com
10.0
Audio conferencing
8x8 Express
Phone.com
10.0
Instant messaging
8x8 Express
Phone.com
10.0

Mobile apps

8x8 Express
Phone.com
10.0
Mobile app for iOS
8x8 Express
Phone.com
10.0
Mobile app for Android
8x8 Express
Phone.com
10.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Phone.com

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Carlos Crameri | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Phone.com

No answers on this topic

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Phone.com

  • Reduced cost and improved our efficiency - all reps love it.
Carlos Crameri | TrustRadius Reviewer

Screenshots

8x8 Express

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

Phone.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Phone.com Editions & Modules

Edition
Basic Users$12.991
Plus Users$19.991
Pro Users$29.991
Lice ReceptionistStarting at $902
IP Phone Connection$4.993
Call Recording$7.994
Phone Numbers$4.994
Global Phone NumbersStarting at $4.994
International DialingVary Rates
  1. per user, per month
  2. per month
  3. per month, per device
  4. per month
Additional Pricing Details
20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Phone.com
10.0

Support Rating

8x8 Express
5.5
Phone.com

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