What users are saying about
12 Ratings
5 Ratings
12 Ratings
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Score 8.1 out of 100
5 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    User templates

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call park

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 2/2 features

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    8x8 Express

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Phone.com is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    10.0

    Phone.com

    100%
    2 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating

    Phone.com

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    Phone.com

    Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Phone.com

    • Customer service and live chat are amazing
    • Simple, straight forward
    • Easy to setup
    • Affordable
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Phone.com

    • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
    • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Phone.com

      Starting Price

      $12.99 per month

      Editions & Modules

      Phone.com editions and modules pricing
      EditionModules
      Basic Users$12.991
      Plus Users$19.992
      Pro Users$29.993
      Lice ReceptionistStarting at $904
      IP Phone Connection$4.995
      Call Recording$7.996
      Phone Numbers$4.997
      Global Phone NumbersStarting at $4.998
      International DialingVary Rates9

      Footnotes

      1. per user, per month
      2. per user, per month
      3. per user, per month
      4. per month
      5. per month, per device
      6. per month
      7. per month
      8. per month
      9. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Phone.com

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Phone.com

      No answers on this topic

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
      Read full review

      Phone.com

      • Reduced cost and improved our efficiency - all reps love it.
      Read full review

      Screenshots

      Add comparison