8x8 Meet (discontinued) vs. Cisco Headsets

The only issue that I have faced so far is learning the program. Being a new admin with 8x8 X Series, you have a lot of questions and need help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.

Being able to type and/or write while on the phone or listening to your PC on the headset is great! Also, they make single ear or dual ear. Dual ear headsets are great for the places where it is a bit louder you can hear what is coming across the headset.

Incentivized

• The system allows our employees to work from home and continue to be connected to the phone system.
• Meetings are easy to join & establish.

• Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.

Incentivized

• Less wait time on Service calls.
• Admin view is rather complex.

• I am not sure why, but when I move my head sometimes it seems to pause whatever I am listening to. I cannot figure out why.
• Easy Visible battery life.
• My ears sometimes get really hot after using for over an hour straight.

Incentivized

Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.

Incentivized

I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.

Incentivized

Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.

Incentivized

I usually use community apps and websites. I operate multiple channels and audio rooms and that's where Cisco Headsets helps me out w.r.t the hardware part. My audio-rooms have become more engaging and my webinars are clear when I pre-record them. Even when live, everything seems to work fine. Earlier I was using another vendor's headsets but I had problem with the mic however with Cisco Headsets, my modulation part is going on quite well and I think that I'll also give a positive review about the product in my IT teams internal survey.

Incentivized

• The cell phone app, 8x8 work, is great and allows users not to be tied to their desks
• Moves calls to other line if unanswered.

• Clear audio quality has been a big positive with more employees engaging in meetings & conference calls.
• Unidirectional [microphones] are designed to hone in on the user's voice & simultaneously minimize background noise.
• Lightweight comfort is really ideal for long calls.

Incentivized