What users are saying about
2 Ratings
66 Ratings
2 Ratings
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Score 9.1 out of 100
66 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • 9 Spokes ranks higher in 3 feature sets: BI Standard Reporting, Data Discovery and Visualization, Access Control and Security
  • Cyfe, by Traject ranks higher in 2 feature sets: Ad-hoc Reporting, Mobile Capabilities

BI Standard Reporting

9.0

9 Spokes

90%
7.0

Cyfe

70%
Cyfe, by Traject ranks higher in 2/3 features

Customizable dashboards

9.0
90%
1 Rating
5.2
52%
27 Ratings

Pixel Perfect reports

N/A
0 Ratings
6.8
68%
17 Ratings

Report Formatting Templates

N/A
0 Ratings
9.0
90%
20 Ratings

Ad-hoc Reporting

7.0

9 Spokes

70%
8.5

Cyfe

85%
Cyfe, by Traject ranks higher in 4/4 features

Drill-down analysis

7.0
70%
1 Rating
8.7
87%
15 Ratings

Formatting capabilities

N/A
0 Ratings
8.1
81%
20 Ratings

Integration with R or other statistical packages

N/A
0 Ratings
10.0
100%
9 Ratings

Report sharing and collaboration

N/A
0 Ratings
7.1
71%
25 Ratings

Data Discovery and Visualization

10.0

9 Spokes

100%
8.9

Cyfe

89%
Cyfe, by Traject ranks higher in 2/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

10.0
100%
1 Rating
8.0
80%
17 Ratings

Location Analytics / Geographic Visualization

N/A
0 Ratings
8.6
86%
14 Ratings

Predictive Analytics

N/A
0 Ratings
10.0
100%
8 Ratings

Access Control and Security

9.0

9 Spokes

90%
8.6

Cyfe

86%
Cyfe, by Traject ranks higher in 4/4 features

Multi-User Support (named login)

9.0
90%
1 Rating
10.0
100%
20 Ratings

Role-Based Security Model

N/A
0 Ratings
6.3
63%
14 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
8.4
84%
16 Ratings

Single Sign-On (SSO)

N/A
0 Ratings
9.7
97%
6 Ratings

Mobile Capabilities

8.0

9 Spokes

80%
9.3

Cyfe

93%
Cyfe, by Traject ranks higher in 2/3 features

Responsive Design for Web Access

6.0
60%
1 Rating
9.4
94%
18 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

10.0
100%
1 Rating
7.7
77%
13 Ratings

Mobile Application

N/A
0 Ratings
10.0
100%
5 Ratings

Report Output and Scheduling

9 Spokes

Feature Set Not Supported
N/A
9.1

Cyfe

91%
Cyfe, by Traject ranks higher in 5/5 features

Publish to Web

N/A
0 Ratings
10.0
100%
14 Ratings

Publish to PDF

N/A
0 Ratings
9.9
99%
20 Ratings

Report Versioning

N/A
0 Ratings
6.8
68%
9 Ratings

Report Delivery Scheduling

N/A
0 Ratings
10.0
100%
16 Ratings

Delivery to Remote Servers

N/A
0 Ratings
9.0
90%
4 Ratings

Application Program Interfaces (APIs) / Embedding

9 Spokes

Feature Set Not Supported
N/A
8.4

Cyfe

84%
Cyfe, by Traject ranks higher in 6/6 features

REST API

N/A
0 Ratings
8.6
86%
4 Ratings

Javascript API

N/A
0 Ratings
10.0
100%
2 Ratings

iFrames

N/A
0 Ratings
10.0
100%
4 Ratings

Java API

N/A
0 Ratings
10.0
100%
2 Ratings

Themeable User Interface (UI)

N/A
0 Ratings
5.8
58%
4 Ratings

Customizable Platform (Open Source)

N/A
0 Ratings
5.8
58%
3 Ratings

Attribute Ratings

  • Cyfe, by Traject is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.0

9 Spokes

70%
1 Rating
8.1

Cyfe

81%
29 Ratings

Likelihood to Renew

9 Spokes

N/A
0 Ratings
9.4

Cyfe

94%
9 Ratings

Usability

9 Spokes

N/A
0 Ratings
7.0

Cyfe

70%
3 Ratings

Support Rating

5.0

9 Spokes

50%
2 Ratings
10.0

Cyfe

100%
3 Ratings

Implementation Rating

9 Spokes

N/A
0 Ratings
10.0

Cyfe

100%
3 Ratings

Likelihood to Recommend

9 Spokes International Limited

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
Read full review

Traject

Cyfe might be for you if you are looking for a cost-effective way to display all of your marketing metrics in one place. If you are looking for a detailed, fine-tuned, niche, or extremely specific metrics, this might not be the best solution. Cyfe is good for a general health check-up of marketing, but not a finely tuned examination.
Read full review

Pros

9 Spokes International Limited

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
Read full review

Traject

  • Has preset metric groups that pull similar stats together in one "bucket" saving you the time of setting up each stat-line one by one
  • Allows you to easily adjust the timeframe for what stats you want to see, so you can find YOY stats or just last month's stats rather quickly
  • Colored visualizations of stats make it easy to notice when campaigns are taking off
Read full review

Cons

9 Spokes International Limited

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
Read full review

Traject

  • I'd love to see additional functionality to customize colors. The light/dark option is very nice, but a little more flexibility in the colors would go a long way, especially if it was possible at the dashboard level rather than just the account level. Along the same lines, being able to customize the charts a little more, for example being able to show an x-axis on single data type graphs, could make them easier to read in some cases.
  • Being able to choose to report on converted clicks or conversions in AdWords would be helpful.
  • Needs the ability to show the date range on the shared URL dashboards. Would be even better if the date range was adjustable on that view, too.
Read full review

Pricing Details

9 Spokes

Starting Price

Editions & Modules

9 Spokes editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

    Cyfe

    Starting Price

    $29 Monthly or Annually

    Editions & Modules

    Cyfe editions and modules pricing
    EditionModules
    Solo$291
    Pro$492
    Premier$89+3
    Agency$1504

    Footnotes

    1. Monthly or Annually
    2. Monthly or Annually
    3. Monthly or Annually
    4. Monthly or Annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    9 Spokes International Limited

    No answers on this topic

    Traject

    It has become a part of our internal tools so unless a competitor comes out with similar functionality as a similar price point it is unlikely that we would not renew. One area that would cause us not to renew would be if a competing service came out with more third-party integrations that match our needs. Price at this point is no longer an issue as it would allow us to automate a somewhat manual process that we have now connecting Cyfe widgets to Google Sheets.
    Read full review

    Usability

    9 Spokes International Limited

    No answers on this topic

    Traject

    I gave it a rating of 7 because it does a good job at what it does, but there are missing that are missing which I would have benefited from. For instance, if I was able to drill down more on the specific metrics I was able to see, that would have been helpful.
    Read full review

    Support Rating

    9 Spokes International Limited

    Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
    Read full review

    Traject

    Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.
    Read full review

    Implementation Rating

    9 Spokes International Limited

    No answers on this topic

    Traject

    Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.
    Read full review

    Alternatives Considered

    9 Spokes International Limited

    I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
    Read full review

    Traject

    The Salesforce dashboard is comparably flexible and intuitive, but designed more to its internal CRM focus. SumAll shares the social media dashboard capabilities, but lacks all others. Its interesting feature is side-by-side graph analysis for cross-channel performance. Cyfe might borrow from SumAll's default weekly email summary of performance from the dashboard, but implementation could be too complex. Nuvi dashboard is exclusively for social media marketing, but lacks Cyfe's flexibility for third party integration and window customization settings.
    Read full review

    Return on Investment

    9 Spokes International Limited

    No answers on this topic

    Traject

    • Cyfe allows us to provide real time data to our clients
    • Cyfe allows us to provide detailed analytics to our clients showing actual results
    • Cyfe reduced our need to provide monthly "reports" to our marketing clients
    • Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations
    Read full review

    Screenshots

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