Dashboards for pros, data for days. At industry defying prices.
Shane Hayes | TrustRadius Reviewer
May 19, 2014

Dashboards for pros, data for days. At industry defying prices.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cyfe

We use Cyfe daily to provide intelligent, robust dashboards throughout our organization and for our clients. With multiple companies under our brand it is important that we are able to measure, view and manage our daily data. Cyfe allows us to keep the "pulse" of the organization without paying insane fees or unreasonable "add ons". Cyfe allows us to provide custom dashboards to our customers. This keeps them in the loop and allows us to cut down on providing "reports" to them now that they can see data in real time.
  • Robust dashboards
  • Incredible amount of data sources
  • Fair pricing and incredible value
  • Excellent customization options to give your dashboards a "custom" feel to them
  • Unlimited users and dashboards
  • CSV and Excel data dashboards
  • Very minor issues with clarifying how some URLs should be structured to pull data
  • Some data sources are not clear what they pull, this is largely a labeling issue outside Cyfe
  • Cyfe allows us to provide real time data to our clients
  • Cyfe allows us to provide detailed analytics to our clients showing actual results
  • Cyfe reduced our need to provide monthly "reports" to our marketing clients
  • Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations
Domo was vastly overpriced compared Cyfe and it was far less friendly to use and get used to. I was able to jump right in with Cyfe and get the data I wanted setup right away. When I had a question I was able to get an immediate response directly from Deven without hesitation. Best part, Cyfe also allows free accounts/trials so you can get your hands on it and try it out. Domo did not and I don't purchase or trust things I can't get my hands on directly.
I look forward to watching Cyfe grow and I am confident that this product will be an "essential" tool in every business owners toolbox, regardless of their size. I am excited to see what additional data sources they can integrate and to watch them grow with next generation tools and data.
This is a great product for any data nerd, social marketer, Basecamp lover or someone who just wants to have their finger on the pulse of their organization. Cyfe makes a perfect addition to our social marketing team as they can provide each client with a custom dashboard showing all the latest information and analytics. If you love data, metrics and thrive on knowing the hearbeat of your business then this is the tool for you.

Using Cyfe

6 - Cyfe is used primarily by our executive team and marketing teams currently. We plan to expand our usage to our sales and even collections team in the next 14 days as well. Due to the large variety of data sources the options are pretty much endless. Once you get the hang of it you can pretty much make it do whatever you can dream up.
2 - Anyone with basic web skills can fully support Cyfe without issues. For some data sources it is best to have decent Excel skills to ensure proper formatting of data sources.
  • Social Marketing Analytics
  • Income and Forecasting Analytics
  • Pay Per Click Analytics and Oversight
  • We are using Cyfe as an alternative to AdWords dashboards. This way non-AdWords savvy users can still see the data in real time without risking mistakes from within AdWords
  • We use Cyfe to provide dashboards to our social media marketing clients so they can have a real time view of their growth and activities taken on their behalf
  • We intend to use Cyfe with out collections team to provide better real time analytics

Evaluating Cyfe and Competitors

Yes - Domo was replaced by Cyfe. Cyfe was far more robust and economical.
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
I liked the spirit of Cyfe. Any product that allows me to do what I want to do AND talk directly to the guy building it, well that is something I can trust.

Cyfe Implementation

Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.
Change management was minimal
  • Just mastering how to format certain data sources

Cyfe Support

Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
From the very beginning. As soon as I signed up I was sent an invitation to connect on LinkedIn and an offer to answer any questions I might have. Almost immediately I had a question, because I wasn't doing something right. I was able to connect with the founder through LinkedIn who immediately followed up with me through my personal email and corrected the issue.

Using Cyfe

I found the entire interface simple to use, easy to understand, easy to get proficient at and I immediately felt comfortable that any one of my team members could master Cyfe usage very quickly.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating users
  • Creating dashboards
  • Customizing dashboards
  • Creating new data sources/widgets