What users are saying about
7 Ratings
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169 Ratings
7 Ratings
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Score 6.2 out of 100

GoDaddy

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169 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Attribute Ratings

  • GoDaddy is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

1.0

A2 Hosting

10%
2 Ratings
7.0

GoDaddy

70%
53 Ratings

Likelihood to Renew

1.0

A2 Hosting

10%
1 Rating
5.0

GoDaddy

50%
1 Rating

Usability

1.0

A2 Hosting

10%
1 Rating
10.0

GoDaddy

100%
2 Ratings

Availability

1.0

A2 Hosting

10%
1 Rating

GoDaddy

N/A
0 Ratings

Performance

1.0

A2 Hosting

10%
1 Rating

GoDaddy

N/A
0 Ratings

Support Rating

1.0

A2 Hosting

10%
2 Ratings
10.0

GoDaddy

100%
15 Ratings

Implementation Rating

1.0

A2 Hosting

10%
1 Rating

GoDaddy

N/A
0 Ratings

Product Scalability

1.0

A2 Hosting

10%
1 Rating

GoDaddy

N/A
0 Ratings

Likelihood to Recommend

A2 Hosting

Never would I recommend this company to anyone. [In my experience] they are total nightmares to deal with and depend on. You can't depend on them at all. Plus, [I feel that] they lie and manipulate the search queries based on lies (they do NOT have radio hosting yet they have ads saying that they do).
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GoDaddy

Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.
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Pros

A2 Hosting

  • the hosting hardware they provide is decent when you consider the price
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GoDaddy

  • Registering a domain - I've found their site to be the easiest to navigate
  • Website builder - their website builder is user friendly
  • Email hosting - easy to set up and use, wether in an email app or online email.
  • Wordpress hosting - I have multiple wordpress sites I use under one account
  • Their customer service is always very helpful and easy to contact.
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Cons

A2 Hosting

  • [In my experience] customer service is awful.
  • [From what I've seen] they don't care about clients.
  • [In my situation their] first reaction is always to blame it on the unmanaged factor.
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GoDaddy

  • Support agents are woefully undertrained, even in knowledge of their own products.
  • Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
  • There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.
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Pricing Details

A2 Hosting

Starting Price

Editions & Modules

A2 Hosting editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    GoDaddy

    Starting Price

    $9.99 per month

    Editions & Modules

    GoDaddy editions and modules pricing
    EditionModules
    Basicas low as $6.991
    Basicas low as $10.492
    Premiumas low as $13.493
    Commerceas low as $14.994

    Footnotes

    1. per month with an annual term
    2. per month with an annual term
    3. per month with an annual term
    4. per month with an annual term

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Discounts available for annual subscription.

    Likelihood to Renew

    A2 Hosting

    Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.
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    GoDaddy

    We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service
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    Usability

    A2 Hosting

    [In my opinion] it barely works.
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    GoDaddy

    Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
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    Reliability and Availability

    A2 Hosting

    they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption
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    GoDaddy

    No answers on this topic

    Performance

    A2 Hosting

    They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!
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    GoDaddy

    No answers on this topic

    Support Rating

    A2 Hosting

    In my opinion they are unresponsive, rude, incompetent, and untrustworthy to boot.
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    GoDaddy

    I think a lot of companies can learn from GoDaddy's support team. I have found:
    • Chat or phone support is almost always available.
    • Their agents are friendly and helpful.
    • Their agents seem to care and be knowledgeable about a wide range of issues.
    • I rarely have to escalate my problem to get the support that I need.
    • If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.
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    Implementation Rating

    A2 Hosting

    [In my experience] it was a mess from the start and created problems ever since day one.
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    GoDaddy

    No answers on this topic

    Alternatives Considered

    A2 Hosting

    No answers on this topic

    GoDaddy

    We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.
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    Scalability

    A2 Hosting

    I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less
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    GoDaddy

    No answers on this topic

    Return on Investment

    A2 Hosting

    • [In my experience] they have upheaved my entire business many times by not having working servers.
    • [I feel like] they have inconvenienced us many hours with tech calls over stupid things.
    • [In my opinion] they have wasted so much time and man hours.
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    GoDaddy

    • GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
    • Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.
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