AblyPro Managed Services vs. Rimini Street

I had a P1 issue which they helped me resolve within 45 mins saving critical business hours of work and money. I had raised multiple issues which had been pending for the past 6 to 7 months and even a year which they helped us resolve. One such scenario was related to missing data, where they helped in tracing the source of identifying the cause.

Incentivized

• Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
• I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
• I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.

Incentivized

• We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support.
• One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process.
• We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery.

Incentivized

There is one ticket was over aged, since the resume of service back a month ago. still room for improvement

Incentivized

Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.

Incentivized

• They allowed us to stay on our current software beyond the OEM lifecycle while we are waiting for our new ERP to be deployed.

Incentivized