Rimini Street

Rimini Street

49 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Rimini Street	Score 9.0 out of 10	N/A	Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.	N/A

Pricing

Rimini Street

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Rimini Street
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Rimini Street
Considered Both Products	Rimini Street Steve Cochrane VP of IT Chose Rimini Street Rimini is as capable as the other products listed with regards to responsiveness and support. Incentivized Helpful? Verified User Administrator Chose Rimini Street Rimini Street offers cheaper support than vendors. However they can be redundant when it is time to upgrade products and you are forced to buy a service package. Incentivized Helpful? Verified User Employee Chose Rimini Street None Incentivized Helpful? RS Rahul Sharma Consultant Chose Rimini Street We have multiple technologies support from Rimini, one of them being ODI, where they have good resources. They have helped in providing quick resolution, be it configuration-related issues or data-related issues. Incentivized Helpful? Verified User Consultant Chose Rimini Street Oracle discontinued support for 89 and 90 version of PeopleSoft and Rimini Street is the only recognized service provider in the market. Incentivized Helpful? Verified User Employee Chose Rimini Street Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator … Incentivized Helpful? Naveen Bollabathini Senior consultant Chose Rimini Street Rimini street helped us with providing technical support for SAP on time effectively Incentivized Helpful?

Best Alternatives
	Rimini Street
Small Businesses	No answers on this topic
Medium-sized Companies	AVI-SPL Score 8.8 out of 10
Enterprises	AVI-SPL Score 8.8 out of 10
All Alternatives	View all alternatives

User Ratings
	Rimini Street
Likelihood to Recommend	8.9 (25 ratings)
Support Rating	8.3 (9 ratings)

User Testimonials
	Rimini Street
Likelihood to Recommend	Rimini Street I had a P1 issue which they helped me resolve within 45 mins saving critical business hours of work and money. I had raised multiple issues which had been pending for the past 6 to 7 months and even a year which they helped us resolve. One such scenario was related to missing data, where they helped in tracing the source of identifying the cause. Incentivized RS Rahul Sharma Consultant Read full review
Pros	Rimini Street Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved. I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue. I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed. Incentivized ST Srihari Tadinada Sr. IT Functional Analyst Read full review
Cons	Rimini Street We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support. One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process. We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery. Incentivized Verified User Anonymous Read full review
Support Rating	Rimini Street There is one ticket was over aged, since the resume of service back a month ago. still room for improvement Incentivized Frank Yang Head of IT Read full review
Alternatives Considered	Rimini Street Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed. Incentivized Verified User Anonymous Read full review
Return on Investment	Rimini Street They allowed us to stay on our current software beyond the OEM lifecycle while we are waiting for our new ERP to be deployed. Incentivized Verified User Anonymous Read full review
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