Acarda Outbound vs. Nextiva Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Nextiva Contact Center
Score 9.2 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$129
per month per user
Pricing
Acarda OutboundNextiva Contact Center
Editions & Modules
No answers on this topic
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
Offerings
Pricing Offerings
Acarda OutboundNextiva Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Acarda OutboundNextiva Contact Center
Top Pros
Top Cons

No answers on this topic

Features
Acarda OutboundNextiva Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
0% below category average
Nextiva Contact Center
9.2
37 Ratings
10% above category average
Agent dashboard9.01 Ratings8.937 Ratings
Outbound response8.01 Ratings9.435 Ratings
Click-to-call (CTC)8.01 Ratings8.930 Ratings
Validate callers00 Ratings9.235 Ratings
Call forwarding00 Ratings9.236 Ratings
Warm transfer00 Ratings9.335 Ratings
Predictive dialing00 Ratings8.723 Ratings
Interactive voice response00 Ratings8.828 Ratings
REST APIs00 Ratings9.121 Ratings
Call scripts00 Ratings9.420 Ratings
Call tracking00 Ratings9.833 Ratings
Multichannel integration00 Ratings9.323 Ratings
CRM software integration00 Ratings9.025 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
Nextiva Contact Center
9.3
37 Ratings
12% above category average
Recording9.01 Ratings9.334 Ratings
Historical reporting8.01 Ratings9.237 Ratings
Inbound call routing00 Ratings9.535 Ratings
Omnichannel inbound routing00 Ratings9.330 Ratings
Quality management00 Ratings9.133 Ratings
Call analytics00 Ratings9.334 Ratings
Live reporting00 Ratings8.833 Ratings
Customer surveys00 Ratings9.719 Ratings
Customer interaction analytics00 Ratings9.225 Ratings
Best Alternatives
Acarda OutboundNextiva Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundNextiva Contact Center
Likelihood to Recommend
8.0
(2 ratings)
9.2
(38 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(3 ratings)
Usability
-
(0 ratings)
8.6
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Acarda OutboundNextiva Contact Center
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Nextiva
We have over 50 locations and an in-house call center, so having a united platform to perform customer service duties is absolutely critical. Nextiva Contact Center is a very effective solution for large teams and multi-location businesses. If you need to regularly report on call volume and agent performance, it is extremely helpful. A very small team may not benefit from it as much as a medium to large scale one.
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Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
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Nextiva
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
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Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
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Likelihood to Renew
Acarda Sales Technologies
No answers on this topic
Nextiva
Outside of emails, Nextiva is the only way to contact our customers and their attendees, and the only way that they can contact us. We are a smaller company, but with Nextiva we can operate and manage our contact center easily no matter how much our company grows in the future. Nextiva is a versatile tool that can fit any need
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Usability
Acarda Sales Technologies
No answers on this topic
Nextiva
The usability of this software is pretty easy if you're using it every day to monitor or take calls. The reporting does take some time to get used to accessing, but once you are well versed with the system it is very easy to tailor to your needs
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Support Rating
Acarda Sales Technologies
No answers on this topic
Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
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Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Nextiva
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
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Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
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Nextiva
  • With Nextiva VoIP Call Center, we don't need receptionist on call all the time... that is good
  • we receive a lot of complains of people calling and no one answering, but when we check the call history there is no trail of the incoming call... that is bad...
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ScreenShots