What users are saying about
3 Ratings
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Score 7.7 out of 100
13 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Nextiva VoIP Call Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
9.3

Nextiva VoIP Call Center

93%
Nextiva VoIP Call Center ranks higher in 13/13 features

Agent dashboard

9.0
90%
1 Rating
9.0
90%
3 Ratings

Outbound response

8.0
80%
1 Rating
9.5
95%
3 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
8.5
85%
3 Ratings

Validate callers

N/A
0 Ratings
10.0
100%
3 Ratings

Call forwarding

N/A
0 Ratings
9.0
90%
3 Ratings

Warm transfer

N/A
0 Ratings
9.5
95%
3 Ratings

Predictive dialing

N/A
0 Ratings
10.0
100%
2 Ratings

Interactive voice response

N/A
0 Ratings
10.0
100%
2 Ratings

REST APIs

N/A
0 Ratings
9.0
90%
2 Ratings

Call scripts

N/A
0 Ratings
9.0
90%
2 Ratings

Call tracking

N/A
0 Ratings
8.5
85%
3 Ratings

Multichannel integration

N/A
0 Ratings
10.0
100%
2 Ratings

CRM software integration

N/A
0 Ratings
9.0
90%
2 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
9.5

Nextiva VoIP Call Center

95%
Nextiva VoIP Call Center ranks higher in 9/9 features

Recording

9.0
90%
1 Rating
9.0
90%
3 Ratings

Historical reporting

8.0
80%
1 Rating
10.0
100%
3 Ratings

Inbound call routing

N/A
0 Ratings
9.5
95%
3 Ratings

Omnichannel inbound routing

N/A
0 Ratings
10.0
100%
2 Ratings

Quality management

N/A
0 Ratings
9.0
90%
3 Ratings

Call analytics

N/A
0 Ratings
9.0
90%
3 Ratings

Live reporting

N/A
0 Ratings
10.0
100%
3 Ratings

Customer surveys

N/A
0 Ratings
9.0
90%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • Acarda Outbound and Nextiva VoIP Call Center are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.0

Nextiva VoIP Call Center

80%
4 Ratings

Support Rating

Acarda Outbound

N/A
0 Ratings
10.0

Nextiva VoIP Call Center

100%
1 Rating

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Nextiva

Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Nextiva

  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Nextiva

  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Nextiva VoIP Call Center

    Starting Price

    $50 per user per month

    Editions & Modules

    Nextiva VoIP Call Center editions and modules pricing
    EditionModules
    Pro501
    Enterprise1002

    Footnotes

    1. per user per month
    2. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Acarda Sales Technologies

    No answers on this topic

    Nextiva

    They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
    Read full review

    Alternatives Considered

    Acarda Sales Technologies

    I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
    Read full review

    Nextiva

    Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
    Read full review

    Return on Investment

    Acarda Sales Technologies

    • Increasing productivity and closed sales
    • Making the customer feels trust by providing info about his previous call.
    • Ease of use and quick
    Read full review

    Nextiva

    • Set up in over 5 locations nationwide.
    • 300+ users with 75% working remotely.
    • Looking at adding addition 100+ users in the near future due to demand.
    Read full review

    Add comparison