What users are saying about
1 Rating
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Score 8 out of 100
9 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Nextiva VoIP Call Center
10.0
Agent dashboard
Acarda Outbound
Nextiva VoIP Call Center
10.0
Validate callers
Acarda Outbound
Nextiva VoIP Call Center
10.0
Outbound response
Acarda Outbound
Nextiva VoIP Call Center
10.0
Call forwarding
Acarda Outbound
Nextiva VoIP Call Center
10.0
Click-to-call (CTC)
Acarda Outbound
Nextiva VoIP Call Center
10.0
Warm transfer
Acarda Outbound
Nextiva VoIP Call Center
10.0
Predictive dialing
Acarda Outbound
Nextiva VoIP Call Center
10.0
Interactive voice response
Acarda Outbound
Nextiva VoIP Call Center
10.0
REST APIs
Acarda Outbound
Nextiva VoIP Call Center
10.0
Call scripts
Acarda Outbound
Nextiva VoIP Call Center
10.0
Call tracking
Acarda Outbound
Nextiva VoIP Call Center
10.0
Multichannel integration
Acarda Outbound
Nextiva VoIP Call Center
10.0
CRM software integration
Acarda Outbound
Nextiva VoIP Call Center
10.0

Workforce Optimization (WFO)

Acarda Outbound
Nextiva VoIP Call Center
10.0
Inbound call routing
Acarda Outbound
Nextiva VoIP Call Center
10.0
Omnichannel inbound routing
Acarda Outbound
Nextiva VoIP Call Center
10.0
Recording
Acarda Outbound
Nextiva VoIP Call Center
10.0
Quality management
Acarda Outbound
Nextiva VoIP Call Center
10.0
Call analytics
Acarda Outbound
Nextiva VoIP Call Center
10.0
Historical reporting
Acarda Outbound
Nextiva VoIP Call Center
10.0
Live reporting
Acarda Outbound
Nextiva VoIP Call Center
10.0
Customer surveys
Acarda Outbound
Nextiva VoIP Call Center
10.0
Customer interaction analytics
Acarda Outbound
Nextiva VoIP Call Center
10.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acarda Outbound Editions & Modules

Additional Pricing Details

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva VoIP Call Center Editions & Modules

Edition
Pro$501
Enterprise$1001
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Nextiva VoIP Call Center
10.0

Support Rating

Acarda Outbound
Nextiva VoIP Call Center
10.0

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