Acarda Outbound vs Nextiva VoIP Call Center

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.

• Call clearance and tools
• Typing notes on the call
• Recording all calls
• Advanced reporting
• Have unsuccessful calls re-scheduled

• Accommodating customer hotline.
• Lower rate.
• User friendly recording portal.

• Lacked the level of integrations we needed with other software.
• That's it. It was great otherwise.

• The admin portal is cumbersome to use and times out too frequently.
• The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
• The click-to-call feature inside of our CRM is finicky and often needs resetting.

They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.

• Increasing productivity and closed sales
• Making the customer feels trust by providing info about his previous call.
• Ease of use and quick

• Set up in over 5 locations nationwide.
• 300+ users with 75% working remotely.
• Looking at adding addition 100+ users in the near future due to demand.