Acarda Outbound vs. Nextiva Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 10.0 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Nextiva Contact Center
Score 9.4 out of 10
N/A
Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.
$129
per month per user
Pricing
Acarda OutboundNextiva Contact Center
Editions & Modules
No answers on this topic
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
Offerings
Pricing Offerings
Acarda OutboundNextiva Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Acarda OutboundNextiva Contact Center
Features
Acarda OutboundNextiva Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
-
Ratings
Nextiva Contact Center
9.2
43 Ratings
10% above category average
Agent dashboard00 Ratings9.043 Ratings
Validate callers00 Ratings9.341 Ratings
Outbound response00 Ratings9.541 Ratings
Call forwarding00 Ratings9.442 Ratings
Click-to-call (CTC)00 Ratings8.935 Ratings
Warm transfer00 Ratings9.440 Ratings
Predictive dialing00 Ratings8.827 Ratings
Interactive voice response00 Ratings8.832 Ratings
REST APIs00 Ratings9.225 Ratings
Call scripts00 Ratings9.524 Ratings
Call tracking00 Ratings9.838 Ratings
Multichannel integration00 Ratings9.328 Ratings
CRM software integration00 Ratings9.230 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
-
Ratings
Nextiva Contact Center
9.3
43 Ratings
13% above category average
Inbound call routing00 Ratings9.641 Ratings
Omnichannel inbound routing00 Ratings9.335 Ratings
Recording00 Ratings9.439 Ratings
Quality management00 Ratings9.337 Ratings
Call analytics00 Ratings9.438 Ratings
Historical reporting00 Ratings9.341 Ratings
Live reporting00 Ratings8.936 Ratings
Customer surveys00 Ratings9.722 Ratings
Customer interaction analytics00 Ratings9.228 Ratings
Best Alternatives
Acarda OutboundNextiva Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundNextiva Contact Center
Likelihood to Recommend
8.0
(1 ratings)
9.3
(44 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(3 ratings)
Usability
-
(0 ratings)
8.3
(9 ratings)
Support Rating
-
(0 ratings)
8.0
(7 ratings)
User Testimonials
Acarda OutboundNextiva Contact Center
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Nextiva
We have over 50 locations and an in-house call center, so having a united platform to perform customer service duties is absolutely critical. Nextiva Contact Center is a very effective solution for large teams and multi-location businesses. If you need to regularly report on call volume and agent performance, it is extremely helpful. A very small team may not benefit from it as much as a medium to large scale one.
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Pros
Acarda Sales Technologies
  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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Nextiva
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
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Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
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Likelihood to Renew
Acarda Sales Technologies
No answers on this topic
Nextiva
Outside of emails, Nextiva is the only way to contact our customers and their attendees, and the only way that they can contact us. We are a smaller company, but with Nextiva we can operate and manage our contact center easily no matter how much our company grows in the future. Nextiva is a versatile tool that can fit any need
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Usability
Acarda Sales Technologies
No answers on this topic
Nextiva
We take advantage of all the options we have with Nextiva to make our customer's experience better and faster than what it used to be; by using the multiple lines, we can talk to more patients and make their time valuable.
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Support Rating
Acarda Sales Technologies
No answers on this topic
Nextiva
Every single experience with the Nextiva Contact Center has been beyond amazing! The support team is always caring and kind, and they get the problem solved as soon as possible if needed. They always follow up to make sure the issue has been resolved. That's one of the reasons why I have been a customer for so long.
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Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Nextiva
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
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Return on Investment
Acarda Sales Technologies
  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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Nextiva
  • With a lot of our employees doing remote work, Nextiva Contact Center phone system supports remote access which has reduced our need for physical office space and associated costs.
  • It has reduced our maintenance and repair costs associated with outdated equipment.
  • The exceptional quality of sound has led to a higher satisfaction during meetings.
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