11 Ratings
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Score 6.2 out of 100
14 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Access Auditor

Access Auditor is great for evaluate your Governance Process and enhances that workflow before deployment. As we had to get the business up to speed afterword and that slowed us down.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

Gigya is a good product overall. It's great for going from "non-social" to 'highly-social" very rapidly. But as needs become more complex over time, the value starts to decrease a bit.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

Access Auditor
7.6
SAP Customer Data Solutions (formerly Gigya)
ID-Management Access Control
Access Auditor
7.0
SAP Customer Data Solutions (formerly Gigya)
ID Management Single-Sign On (SSO)
Access Auditor
7.0
SAP Customer Data Solutions (formerly Gigya)
Multi-Factor Authentication
Access Auditor
8.0
SAP Customer Data Solutions (formerly Gigya)
Password Management
Access Auditor
6.0
SAP Customer Data Solutions (formerly Gigya)
Account Provisioning and De-provisioning
Access Auditor
9.0
SAP Customer Data Solutions (formerly Gigya)
ID Management Workflow Automation
Access Auditor
7.0
SAP Customer Data Solutions (formerly Gigya)
ID Risk Management
Access Auditor
9.0
SAP Customer Data Solutions (formerly Gigya)

Pros

Access Auditor

  • Create internal/operational efficiencies
  • Improve business process outcomes
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.
Anonymous | TrustRadius Reviewer

Cons

Access Auditor

  • Product functionality and performance
  • Product roadmap and future vision
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Access Auditor

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It does everything we want on the technical side. I can't speak for the business die of the house, but from our point of view, the product is great.
Anonymous | TrustRadius Reviewer

Usability

Access Auditor

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
Admin panel is very clean and effective and manageable. Can't say enough good things about the UI. It's easy to use and enables to configure embeddable widgets by simply copying and pasting Java Script examples.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Access Auditor

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
Very good across the board save for the previously mentioned commenting issues (moderation times out, unable to add to blacklist, some smaller issues)
Anonymous | TrustRadius Reviewer

Performance

Access Auditor

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Support Rating

Access Auditor

Access Auditor 8.0
Based on 2 answers
It is hard to pick just one. Access Auditor has dramatically improved our processes and saved us a ton of time. Also, their support is top-notch.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
Fantastic support team. Very proactive. Not only do they answer questions in a timely manner, but they proactively show us whats coming in next releases. I can also share what I would like to see. They are very honest about what they can do, and what is not likely to be on the roadmap.
I never get any push-back from them about the hours of support. They are always willing to help.
They are also great about suggesting best practices that we might not have thought about. In other words, "Have you thought about doing it this way...".
Anonymous | TrustRadius Reviewer

Online Training

Access Auditor

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
We had multiple conference calls initially to get up and running. The developers had frequent status calls. But we generally didn't require much training. We have a large technical staff that didn't need much had-holding.
Anonymous | TrustRadius Reviewer

Implementation Rating

Access Auditor

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Alternatives Considered

Access Auditor

Even if you only use their Auditing/Access Certification tool and not their Identity Management/Password Management tools, you're still able to complete entitlement reviews for SOX or any other compliance requirements.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

The three names that we were given to evaluate against Gigya by our tiger team were Bitium, OneLogin, and Janrain. The last one was just too new to the game, so after a brief review, we passed. We moderately considered Bitium, but OneLogin seemed to win against them more than they lost. In the end, it came down to Gigya versus OneLogin, and we decided to go with Gigya because of the overwhelming reviews of the outstanding customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

Access Auditor

  • Strong customer focus
  • Overall cost
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • By adding Google and Facebook as social sign up options, our signups have increased by 30%
  • By seamlessly integrating Gigya and our commerce engine we are able to use personalisation facets from multiple sources
  • Gigya allows customer services a single view of our users helping them to manage accounts and unsubscribe across multiple sites and domains
Gareth Beer | TrustRadius Reviewer

Screenshots

Pricing Details

Access Auditor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Access Auditor
8.0
SAP Customer Data Solutions (formerly Gigya)
8.0

Likelihood to Renew

Access Auditor
SAP Customer Data Solutions (formerly Gigya)
8.4

Usability

Access Auditor
SAP Customer Data Solutions (formerly Gigya)
8.2

Reliability and Availability

Access Auditor
SAP Customer Data Solutions (formerly Gigya)
8.4

Performance

Access Auditor
SAP Customer Data Solutions (formerly Gigya)
8.4

Support Rating

Access Auditor
8.0
SAP Customer Data Solutions (formerly Gigya)
8.6

In-Person Training

Access Auditor
SAP Customer Data Solutions (formerly Gigya)
7.3

Online Training

Access Auditor
SAP Customer Data Solutions (formerly Gigya)
7.3

Implementation Rating

Access Auditor
SAP Customer Data Solutions (formerly Gigya)
7.5

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