10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
41 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

SAP Customer Data Solutions

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Identity Management

    7.6

    Access Auditor

    76%

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    Access Auditor ranks higher in 7/7 features

    ID-Management Access Control

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    ID Management Single-Sign On (SSO)

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Multi-Factor Authentication

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Password Management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Account Provisioning and De-provisioning

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    ID Management Workflow Automation

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    ID Risk Management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • SAP Customer Data Solutions is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.0

    Access Auditor

    80%
    1 Rating
    8.4

    SAP Customer Data Solutions

    84%
    28 Ratings

    Likelihood to Renew

    Access Auditor

    N/A
    0 Ratings
    8.4

    SAP Customer Data Solutions

    84%
    7 Ratings

    Usability

    Access Auditor

    N/A
    0 Ratings
    8.2

    SAP Customer Data Solutions

    82%
    6 Ratings

    Availability

    Access Auditor

    N/A
    0 Ratings
    9.0

    SAP Customer Data Solutions

    90%
    31 Ratings

    Performance

    Access Auditor

    N/A
    0 Ratings
    8.4

    SAP Customer Data Solutions

    84%
    12 Ratings

    Support Rating

    8.0

    Access Auditor

    80%
    2 Ratings
    8.6

    SAP Customer Data Solutions

    86%
    14 Ratings

    In-Person Training

    Access Auditor

    N/A
    0 Ratings
    7.3

    SAP Customer Data Solutions

    73%
    1 Rating

    Online Training

    Access Auditor

    N/A
    0 Ratings
    7.3

    SAP Customer Data Solutions

    73%
    6 Ratings

    Implementation Rating

    Access Auditor

    N/A
    0 Ratings
    7.5

    SAP Customer Data Solutions

    75%
    12 Ratings

    Likelihood to Recommend

    SCC

    Access Auditor is great for evaluate your Governance Process and enhances that workflow before deployment. As we had to get the business up to speed afterword and that slowed us down.
    Read full review

    SAP

    SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
    Read full review

    Pros

    SCC

    • Create internal/operational efficiencies
    • Improve business process outcomes
    Read full review

    SAP

    • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
    • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
    • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
    Read full review

    Cons

    SCC

    • Product functionality and performance
    • Product roadmap and future vision
    Read full review

    SAP

    • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
    • We have talked to Gigya about it, and they are working on it.
    Read full review

    Pricing Details

    Access Auditor

    Starting Price

    Editions & Modules

    Access Auditor editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SAP Customer Data Solutions

      Starting Price

      Editions & Modules

      SAP Customer Data Solutions editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        SCC

        No answers on this topic

        SAP

        It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
        Read full review

        Usability

        SCC

        No answers on this topic

        SAP

        We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
        Read full review

        Reliability and Availability

        SCC

        No answers on this topic

        SAP

        Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
        Read full review

        Performance

        SCC

        No answers on this topic

        SAP

        There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
        Read full review

        Support Rating

        SCC

        It is hard to pick just one. Access Auditor has dramatically improved our processes and saved us a ton of time. Also, their support is top-notch.
        Read full review

        SAP

        We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
        Read full review

        Online Training

        SCC

        No answers on this topic

        SAP

        They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
        Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
        Read full review

        Implementation Rating

        SCC

        No answers on this topic

        SAP

        There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
        Read full review

        Alternatives Considered

        SCC

        Even if you only use their Auditing/Access Certification tool and not their Identity Management/Password Management tools, you're still able to complete entitlement reviews for SOX or any other compliance requirements.
        Read full review

        SAP

        SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
        Read full review

        Return on Investment

        SCC

        • Strong customer focus
        • Overall cost
        Read full review

        SAP

        • It is mainly the user experience at the authentication platform that we provide for our customers.
        • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
        Read full review

        Screenshots

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