accessiBe vs. Antavo AI Loyalty Cloud

I have found this tool on many sites and offers solutions for people to have options to change the style of the website even if they are not disabled. Today everyone is looking for a personal experience and this tool can offer that to all, this is really evident when you read terminology on a website that you might not understand. The user interface has a search web option so you can find the meaning of items that you may not have understood by only being on the website.

Incentivized

If you are looking for a platform to host and run your loyalty program through, Antavo is the best out there. The mechanics and customer journey options available with front end support is unmatched. The options for digital wallet for wallet messaging has allowed for a new channel for customer relationships

• Automate alt text image descriptions. Makes websites more accessible to people with visual disabilities. Makes websites more accessible to people with other physical disabilities. Enhances SEO possibilities for websites by implementing alt text for all images. Very user-friendly and plug-and-play for website admins.

Incentivized

• Antavo is a platform easy to use, accessible even for those with limited technical expertise or little experience.
• Antavo offers seamless integration with other systems.
• Antavo has the possibility to create and manage different types of rewards and challenges to engage users.
• Antavo has the possibility to work across two separate environments - test and production - providing a safe space for experimentation and development without impacting the live system.

Incentivized

• Adding a font changer especially for people with Dyslexia.
• ability to gather Closed Captions or Read video transcripts.
• ability to control videos from the user interface, some embedded videos do not have the option to pause or rewind video.
• When viewing video not to be taken away from the site or offer alternatives that are not relevant to the site. Website owners often use embedded videos from YouTube which then offers other videos that are not related. AccessiBe should be able to play the embed link in a separate iframe which can auto-close once the video is over.

Incentivized

• The onboarding process could have been a bit better with some delays and some integrations taking longer than expected
• Not enough engagement after the initial launch of the loyalty program for a few months (it got better in the end).

Some areas, such as workflow configuration, can be difficult to load. We would love to see more B2B-specific enhancements

Incentivized

I have called several times and my questions were always answered right away.

Customer support is not well organised and you can make many efforts to get the resolution. For email or phone support you have to have the patience to deal with the support team, also if you submit a query the responding time is usually high.

Incentivized

We have not used any other ADA plugins. We did evaluate what was available from custom coding - which would have been far too expensive to WordPress plugins that were not fully supported. When you see what is available and weigh the pros/cons of other service providers there are really no other options out there that stack up to their product.

Incentivized

The integration between Antavo and Bloomreach is out of the box.

• accessiBe had made our business good enough to boost the overall income because of people from different countries.
• We haven't noticed any negative impact yet. However, we are trying to collect the data.
• The overall sale of products has gone after using accessiBe.

• Loyalty members’ AOV in 2023 was more than twice than AOV of not loyalty members
• Antavo has positively impacted our overall business objectives by enhancing customer retention over years.
• Antavo made possible increasing engagement through loyalty challenges and rewards.

Incentivized