45 Ratings
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Score 7.6 out of 100
104 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Oracle Data Integrator

Oracle Data Integrator is well suited in all the situations where you need to integrate data from and to different systems/technologies/environments or to schedule some tasks. I've used it on Oracle Database (Data Warehouses or Data Marts), with great loading and transforming performances to accomplish any kind of relational task. This is true for all Oracle applications (like Hyperion Planning, Hyperion Essbase, Hyperion Financial Management, and so on).I've also used it to manage files on different operating systems, to execute procedures in various languages and to read and write data from and to non-Oracle technologies, and I can confirm that its performances have always been very good.It can become less appropriate depending on the expenses that can be afforded by the customer since its license costs are quite high.
Paolo Borghi | TrustRadius Reviewer

Feature Rating Comparison

Cloud Data Integration

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Oracle Data Integrator
7.8
Pre-built connectors
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Oracle Data Integrator
7.8
Connector modification
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Oracle Data Integrator
7.8
Support for real-time and batch integration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Oracle Data Integrator
7.5
Data quality services
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Oracle Data Integrator
8.6
Data security features
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Oracle Data Integrator
7.8
Monitoring console
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Oracle Data Integrator
7.5

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Oracle Data Integrator

  • Oracle Data Integrator nearly addresses every data issue that one can expect. Oracle Data Integrator is tightly integrated to the Oracle Suite of products. This is one of the major strengths of Oracle Data Integrator. Oracle Data Integrator is part of the Oracle Business Intelligence Applications Suite - which is highly used by various industries. This tool replaced Informatica ETL in Oracle Business Intelligence Applications Suite.
  • Oracle Data Integrator comes with many pre-written data packages. If one has to load data from Excel to Oracle Database, there is a package that is ready available for them - cutting down lot of effort on writing the code. Similarly, there are packages for Oracle to SQL, SQL to Oracle and all other possible combinations. Developers love this feature.
  • Oracle Data Integrator relies highly on the database for processing. This is actually an ELT tool rather than an ETL tool. It first loads all the data into target instance and then transforms it at the expense of database resources. This light footprint makes this tool very special.
  • The other major advantage of Oracle Data Integrator, like any other Oracle products, is a readily available developer pool. As all Oracle products are free to download for demo environments, many organizations prefer to play around with a product before purchasing it. Also, Oracle support and community is a big advantage compared to other vendors.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Oracle Data Integrator

  • ODI does not have an intuitive user interface. It is powerful, but difficult to figure out at first. There is a significant learning curve between usability, proficiency, and mastery of the tool.
  • ODI contains some frustrating bugs. It is Java based and has some caching issues, often requiring you to restart the program before you see your code changes stick.
  • ODI does not have a strong versioning process. It is not intuitive to keep an up to date repository of versioned code packages. This can create versioning issues between environments if you do not have a strong external code versioning process.
James Parks | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Oracle Data Integrator

Oracle Data Integrator 10.0
Based on 4 answers
It is maturing and over time will have a good pool of resources. Each new version has addressed the issues of the previous ones. Its getting better and bigger.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Oracle Data Integrator

I have used the Pentaho Data Integrator ETL tools in different projects with the SQL Server Integration Services product from the Microsoft product family. Oracle Data Integrator ETL product is efficient in projects where Oracle databases are heavily used. The end-user interface of SQL Server Integration Services (SSIS) is quite simple and straightforward. It also has an active user community. You can find solutions in these communities for the problems you are experiencing. Since the Pentaho Data Integrator ETL is an open-source application, you can bring your ETL design costs to a very reasonable level. This project will contribute positively to your expenses.
zahit bogus | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Oracle Data Integrator

  • Lead time to complete data integration and transformation project was reduced due to Oracle Data Integrator tools that helped in setting up transformations relatively quickly once it was set up.
  • Reduced lead time helped in reducing project cost as less resources were spent in data conversion project.
  • Overall data consolidation project resulted in quick integration of data from varied DBMS and data sources.
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Data Integrator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
Oracle Data Integrator
8.4

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Oracle Data Integrator
10.0

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Oracle Data Integrator
7.0

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