Acoustic Tealeaf vs. Quantum Metric

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acoustic Tealeaf
Score 3.0 out of 10
N/A
Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.N/A
Quantum Metric
Score 8.9 out of 10
Enterprise companies (1,001+ employees)
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience, with the result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.N/A
Pricing
Acoustic TealeafQuantum Metric
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acoustic TealeafQuantum Metric
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
More Pricing Information
Community Pulse
Acoustic TealeafQuantum Metric
Considered Both Products
Acoustic Tealeaf

No answer on this topic

Quantum Metric
Chose Quantum Metric
I found Tealeaf has many limitations related to logs and reviewing user sessions. Quantum Metric does not have these limitations.
Chose Quantum Metric
Quantum Metric feels a lot better when used. It is much smoother and seems much more reliable. It does not get stuck as much and finds the sessions a lot quicker.
Chose Quantum Metric
Quantum Metric was much more affordable and implementation was much easier.
Chose Quantum Metric
I like it more because it is much more quick for searches and replays, also making dashboards is much more easy with QM.
Chose Quantum Metric
We selected Quantum Metric for its great user experience, fast replay and easy reporting.
Chose Quantum Metric
IBM Tealeaf features and capabilities were falling behind in the industry. ClickTale was very similar to IBM Tealeaf. We also reviewed Full Story, Crazy Egg, Glass Door, and others.
Quantum Metric was clearly a leading-edge solution as we no longer had to worry about …
Chose Quantum Metric
I would not even compare QM with Tealeaf. QM gives you an amazing user experience without any major bugs while using Tealeaf was really painful in terms of replaying customer sessions.
Top Pros
Top Cons
Features
Acoustic TealeafQuantum Metric
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Acoustic Tealeaf
-
Ratings
Quantum Metric
8.7
7 Ratings
Responsive Design for Web Access00 Ratings8.57 Ratings
Mobile Application00 Ratings8.77 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.07 Ratings
Mobile App Analytics00 Ratings8.86 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Acoustic Tealeaf
-
Ratings
Quantum Metric
9.1
8 Ratings
Heatmap tool00 Ratings9.38 Ratings
Click analytics00 Ratings9.18 Ratings
Scroll maps00 Ratings9.08 Ratings
Session Recording and Replay00 Ratings8.98 Ratings
User Segmentation00 Ratings9.08 Ratings
User Ratings
Acoustic TealeafQuantum Metric
Likelihood to Recommend
8.0
(4 ratings)
9.2
(44 ratings)
Likelihood to Renew
7.8
(4 ratings)
7.5
(2 ratings)
Usability
-
(0 ratings)
7.7
(12 ratings)
Support Rating
-
(0 ratings)
8.7
(61 ratings)
Implementation Rating
-
(0 ratings)
9.1
(3 ratings)
User Testimonials
Acoustic TealeafQuantum Metric
Likelihood to Recommend
Acoustic
Take a formal training class before diving in. It will benefit you greatly. I would suggest starting with an intermediate class if they have even a small understanding of the product beforehand.
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Quantum Metric LLC
Quantum Metric is a true professional, and I love the level of insight and industry knowledge they bring to the table. We use it at the departmental level, including marketing, customer service, and IT. Session replay allows our data consumers to derive insights faster and easier than digging through data. It lets us see or understand how users feel and work to enhance those feelings. The quality of support and the time to respond are also noteworthy. They have great coverage, but the learning curve is very steep and requires a lot of technical support and hand-holding.
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Pros
Acoustic
  • Tealeaf is exceptionally useful for troubleshooting technical issues and investigating conversion problems. It gives you the ability to look at individual sessions, so that you can see exactly what steps the customer has taken to cause the problem. This way you can recreate errors, or determine if the layout of the site is confusing the customer and preventing sales.
  • Tealeaf allows you to create alerts to track specific problems. For example you can set an alert if the error handler on the site fires more than 5 times in 15 minutes, or if the completion rate of a specific process drops below a certain percentile. This lets your production support group get a jump on problems and gives them a chance to start working on a solution before the business users or the site help desk have reported the issue.
  • Tealeaf allows you to create reports and dashboards to track activities on your site. You can set these up to monitor sales, sign-ups, errors, traffic load, just about anything. You can arrange to have these reports sent by e-mail, so business users can be kept up to date on the status of the web site.
  • There are scorecards in Tealeaf that allow you to create reports to track a series of events. This let you see where people are falling out of a process so you can determine where customers are struggling and improve the customer experience.
  • It's possible to shadow-browse a customer's web session, allowing a help desk analyst to provide better customer service by seeing what the customer is seeing and following along with their session.
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Quantum Metric LLC
  • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
  • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
  • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
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Cons
Acoustic
  • Loading sessions can take time or doesn't work smoothly.
  • Visual pages are missing in some sessions which can make it difficult to understand a certain user pain point.
  • Segmentation for complex user-facing websites could require initial coding.
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Quantum Metric LLC
  • Quantum could share some use cases implemented by similar industries in accordance with the key problems as inputs.
  • We should be able to see some of the most common solutions that could be integrated within our product based on the step of the user journey I am at.
  • Expanding capabilities to integrate with high-level tools integrated.
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Likelihood to Renew
Acoustic
Tealeaf is a highly demanding tool that can report just about any KPI one can think of. The reward can be great if one is willing to put the time and effort into building a comprehensive and organized event structure.
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Quantum Metric LLC
Quantum is a nice tool and is user friendly however I believe there always room for improvement. We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
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Usability
Acoustic
No answers on this topic
Quantum Metric LLC
For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
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Support Rating
Acoustic
No answers on this topic
Quantum Metric LLC
I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
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Alternatives Considered
Acoustic
No answers on this topic
Quantum Metric LLC
We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking. At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
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Return on Investment
Acoustic
  • Provides context to developers - As with pretty much any programmer, they need context of user activity leading up to a problem in order for them to debug code. TeaLeaf does a great job of doing that. We can identify a problem in the code, search for a TeaLeaf (and Java application session) that has the problem in it and show the developers what the user was doing when the problem happened. This greatly speeds up the time to resolution.
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Quantum Metric LLC
  • The service is not cheap, so don't commit unless you're going to use it.
  • Really improved our tech support process by allowing us to identify problems much sooner.
  • Helped identify potential frustrations, which could be eliminated to reduce friction at checkout.
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