What users are saying about
2 Ratings
23 Ratings
2 Ratings
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Score 9 out of 100
23 Ratings
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Score 9 out of 100

Likelihood to Recommend

Acquire.io

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Brad Tharp | TrustRadius Reviewer

SnapEngage

SnapEnage is a great tool for providing quick feedback to simpler questions about the company or product. For example, password help, getting started instructions, provide the cost options for the service. SnapEngage is not the best for more complicated or detailed correspondences. Typically if chat isn't the best to address a person's needs I initiate a phone conversation.
Melissa McCormack | TrustRadius Reviewer

Pros

Acquire.io

  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
Brad Tharp | TrustRadius Reviewer

SnapEngage

  • SnapEngage provides an easy to use interface for the internal user to respond to chat inquiries.
  • The interface for the customer/prospect is nice as well - they can chat with an agent if there are any live, or they can send in an email if it happens to be outside of supported chat hours. These come in as leads to our SFDC instance.
  • Administration of the tool is very simple and straight forward as well. You add the user's email address, give them a nickname, and you have the option of linking them to an existing SFDC user if you've integrated with SFDC.
Anonymous | TrustRadius Reviewer

Cons

Acquire.io

  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
Brad Tharp | TrustRadius Reviewer

SnapEngage

  • No Bitcoin Payment Option
  • Chat window design is average. Even though you can make your own chat window design in photoshop and send it to them for implementation, which is great, they don't have great customization potential in the back office.
David Websecrets | TrustRadius Reviewer

Likelihood to Renew

Acquire.io

No score
No answers yet
No answers on this topic

SnapEngage

SnapEngage 9.0
Based on 4 answers
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Jessica Goode | TrustRadius Reviewer

Support Rating

Acquire.io

Acquire.io 9.0
Based on 1 answer
They are very responsive to inquiries, and quickly make product changes when asked.
Brad Tharp | TrustRadius Reviewer

SnapEngage

SnapEngage 5.0
Based on 1 answer
I have never needed to contact them for support.
Melissa McCormack | TrustRadius Reviewer

Alternatives Considered

Acquire.io

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Brad Tharp | TrustRadius Reviewer

SnapEngage

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
Jillian Kreider | TrustRadius Reviewer

Return on Investment

Acquire.io

  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
Brad Tharp | TrustRadius Reviewer

SnapEngage

  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
Michael Jacobson | TrustRadius Reviewer

Screenshots

Pricing Details

Acquire.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Acquire.io Editions & Modules

Additional Pricing Details
When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

SnapEngage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapEngage Editions & Modules

Edition
Business60/month1
Plus140/month2
Premier420/month3
  1. includes 4 agents licenses
  2. includes 8 agent licenses, premium integrations
  3. includes 16 agent licenses, premium integrations, advanced features
Additional Pricing Details
Enterprise plans are also available and are custom tailored to the business' specific needs.

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